The company has a mixed reputation, with customers frequently praising the quality and variety of costumes, as well as the ease of navigating the website. Many reviews highlight positive experiences with customer service, particularly regarding returns and replacements. However, significant concerns arise around delivery issues, lack of timely support, and challenges with refunds, leading to dissatisfaction among many customers. The overall sentiment reflects frustration with service delays and perceived unresponsiveness, suggesting a need for improved communication and reliability in order fulfillment to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I literally got the worst customer service from them. Not having a service would have been much better than having such kind of service!
Honestly some of the best quality costumes I've ever seen, brought a big rat costume for my dad and he loves it! Arrived really fast and in great condition!
Fun.com went above and beyond in customer service. I posted a comment on the website that I loved the lion costume but it was too small so suggested others order a larger size. I received an email offering a refund. I accepted an exchange and got a larger size and my grandson absolutely loves it. Thanks Fun.com
I ordered a costume and the shipment was very fast even though It was to abroad. The costume looks very good and the material is great. The size was a bit bigger than expected but it's better than getting a smaller size:-)
Order #******* Mad Goblin Mask Don't let that smile fool you, this is one multitasking mischief maker with a penchant for green M&M's. He may be old and wrinkled, but he's very nimble! You never know where or when this animated Goblin will appear and what treats will magically disappear. As for his gold, forget about it – you'll never get it!
As per usual, fast delivery, unique quality products – what's not to love!
The costume I ordered was great! Well made, lightweight, fit exactly as it said it would fit (It was a bit big on my, but I was easily able to make it work with some double sided tape and rolling up the sleeves.) Shipping was fast and easy; in fact, I accidentally ordered it with regular shipping when I wanted to pay extra for expedited shipping, and customer service was quick and painless to remedy this. Also, arrived earlier than promised. I got a lot of laughs as a leprechaun in work that day. Also, the pants had pockets! Yes, who doesn't love pockets. The price was great, and I will definitely order again and again.
The murder mystery party I picked the nun character. The costume is great just as described. Love it
Perfect costume! Great quality of the fabric and the accessories. Fits perfectly. I really recommend this one.
Great customer service.
Excellent quality masks.
User friendly website.
Great deals and promotions.
This company goes above and beyond between their merchandise and customer service both! I was really happy with the selection of merchandise listed.
Good selection and good quality for the price. An inexpensive go-to for Cos-Players, Halloween, or fancy dress parties. Items are true to their descriptions and generally true to their size chart. They ship with the speed of sound, so if you need it soon, they're your best choice. I have never had an issue that wasn't eventually fully resolved.
Hi Larry,
I just responded to your most recent email and as I explained there I am very sorry for the condition in which this was received, we did provide a full product refund and do not require that you send anything back to us. As I pointed out in my email response, please feel free to give us a call or contact us via Live Chat on the website for immediate contact and resolution. Our email responses are prioritized behind those two methods of contact so if you need a swift response, we would ask that you reach out in that manner.
Thank you,
Justine
Customer Service Manager
Everything was packaged very nicely and shipping was quick! Definitely would recommend for any collectors! Huge selection of collectibles available
I ordered costumes and they arrived after less than a week and at a high level beyond expectations! I will definitely book again. Thank you!
I've started ordering from Halloween costumes three years ago. And each costume was better than the other.
Love them and recommending
This is the best place to find you costumes or accessories for any occasion. They have the best selection and everything is top quality. The customer service is helpful and honest. We will continue to buy all of our costumes right here. Best selection and some really unique options.
Costumer service was great took awesome care of me, no questions asked just did it. Highly recommended
High quality costumes. Arrived fast. Highly recommended!
Well packed, beautiful costumes. Sizes are larger - take in notice when order is made.
Great selection, especially for funko pop collectors and dragon ball costumes! Personally I got a Funko and I'm in Canada. Came in perfect condition and shipping is very fairly priced!
Perfect costume! Great quality of the fabric and the accessories. Fits perfectly. I recommend this one
Answer: I paid almost $30 to receive my package early. It was 2 days late.
Answer: From my experience, I would definitely say this website is reliable. We ordered our costumes and received them (of great quality) within two business days. I personally used PayPal to buy them, but I do this with every website (that allows) just for extra protection.
Answer: Hi Monique, I've had this same problem having them ship to Australia, turns out that the 'FedEx' tracking number they've given us is in the confirmation email is actually a UPS tracking number. Hope that helps!
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Hey there!
I'm sorry to hear you weren't happy with the service received, it does look like you were outside of the return time frame to send back your order for a refund.
Let us know if you have any further questions.
Thank you,
Justine
Customer Service Manager