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HalloweenCostumesReviews 352

2.6
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HalloweenCostumes Reviews Summary

The company has a mixed reputation, with customers frequently praising the quality and variety of costumes, as well as the ease of navigating the website. Many reviews highlight positive experiences with customer service, particularly regarding returns and replacements. However, significant concerns arise around delivery issues, lack of timely support, and challenges with refunds, leading to dissatisfaction among many customers. The overall sentiment reflects frustration with service delays and perceived unresponsiveness, suggesting a need for improved communication and reliability in order fulfillment to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
169
value
167
shipping
178
returns
103
quality
155
Massachusetts
1 review
0 helpful votes
Follow Ali C.
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Worst service ever.
April 6, 2022

I literally got the worst customer service from them. Not having a service would have been much better than having such kind of service!

Date of experience: April 6, 2022
Halloween C. HalloweenCostumes Rep
over a year old

Hey there!

I'm sorry to hear you weren't happy with the service received, it does look like you were outside of the return time frame to send back your order for a refund.

Let us know if you have any further questions.

Thank you,
Justine
Customer Service Manager

New Zealand
1 review
0 helpful votes
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Honestly some of the best quality costumes I've ever seen, brought a big rat costume for my dad and he loves it! Arrived really fast and in great condition!

Date of experience: April 4, 2022
Michigan
1 review
0 helpful votes
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Excellent company
March 29, 2022

Fun.com went above and beyond in customer service. I posted a comment on the website that I loved the lion costume but it was too small so suggested others order a larger size. I received an email offering a refund. I accepted an exchange and got a larger size and my grandson absolutely loves it. Thanks Fun.com

Date of experience: March 28, 2022
Israel
1 review
0 helpful votes
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I ordered a costume and the shipment was very fast even though It was to abroad. The costume looks very good and the material is great. The size was a bit bigger than expected but it's better than getting a smaller size:-)

Date of experience: March 22, 2022
Minnesota
2 reviews
0 helpful votes
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Mad Goblin Mask
March 22, 2022

Order #******* Mad Goblin Mask Don't let that smile fool you, this is one multitasking mischief maker with a penchant for green M&M's. He may be old and wrinkled, but he's very nimble! You never know where or when this animated Goblin will appear and what treats will magically disappear. As for his gold, forget about it – you'll never get it!

As per usual, fast delivery, unique quality products – what's not to love!

Date of experience: March 22, 2022
District of Columbia
1 review
0 helpful votes
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The costume I ordered was great! Well made, lightweight, fit exactly as it said it would fit (It was a bit big on my, but I was easily able to make it work with some double sided tape and rolling up the sleeves.) Shipping was fast and easy; in fact, I accidentally ordered it with regular shipping when I wanted to pay extra for expedited shipping, and customer service was quick and painless to remedy this. Also, arrived earlier than promised. I got a lot of laughs as a leprechaun in work that day. Also, the pants had pockets! Yes, who doesn't love pockets. The price was great, and I will definitely order again and again.

Date of experience: March 22, 2022
GB
1 review
0 helpful votes
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The murder mystery party I picked the nun character. The costume is great just as described. Love it

Date of experience: March 17, 2022
Israel
1 review
0 helpful votes
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What a great Costume
March 17, 2022

Perfect costume! Great quality of the fabric and the accessories. Fits perfectly. I really recommend this one.

Date of experience: March 17, 2022
Canada
1 review
0 helpful votes
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Great company.
March 16, 2022

Great customer service.
Excellent quality masks.
User friendly website.
Great deals and promotions.

Date of experience: March 15, 2022
Florida
1 review
0 helpful votes
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Awesome company
March 15, 2022

This company goes above and beyond between their merchandise and customer service both! I was really happy with the selection of merchandise listed.

Date of experience: March 15, 2022
Canada
1 review
1 helpful vote
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Good selection and good quality for the price. An inexpensive go-to for Cos-Players, Halloween, or fancy dress parties. Items are true to their descriptions and generally true to their size chart. They ship with the speed of sound, so if you need it soon, they're your best choice. I have never had an issue that wasn't eventually fully resolved.

Date of experience: March 15, 2022
Halloween C. HalloweenCostumes Rep
over a year old

Hi Larry,
I just responded to your most recent email and as I explained there I am very sorry for the condition in which this was received, we did provide a full product refund and do not require that you send anything back to us. As I pointed out in my email response, please feel free to give us a call or contact us via Live Chat on the website for immediate contact and resolution. Our email responses are prioritized behind those two methods of contact so if you need a swift response, we would ask that you reach out in that manner.

Thank you,
Justine
Customer Service Manager

Canada
1 review
0 helpful votes
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Everything was packaged very nicely and shipping was quick! Definitely would recommend for any collectors! Huge selection of collectibles available

Date of experience: March 14, 2022
Israel
1 review
0 helpful votes
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Best costume ever
March 14, 2022

I ordered costumes and they arrived after less than a week and at a high level beyond expectations! I will definitely book again. Thank you!

Date of experience: March 14, 2022
Israel
1 review
0 helpful votes
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I've started ordering from Halloween costumes three years ago. And each costume was better than the other.
Love them and recommending

Date of experience: March 14, 2022
Arizona
1 review
0 helpful votes
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The Best by Far!
March 7, 2022

This is the best place to find you costumes or accessories for any occasion. They have the best selection and everything is top quality. The customer service is helpful and honest. We will continue to buy all of our costumes right here. Best selection and some really unique options.

Date of experience: March 7, 2022
California
1 review
0 helpful votes
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Costumers service
March 5, 2022

Costumer service was great took awesome care of me, no questions asked just did it. Highly recommended

Date of experience: March 4, 2022
Israel
1 review
2 helpful votes
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High quality costumes. Arrived fast. Highly recommended!
Well packed, beautiful costumes. Sizes are larger - take in notice when order is made.

Date of experience: March 2, 2022
Canada
1 review
0 helpful votes
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Great selection, especially for funko pop collectors and dragon ball costumes! Personally I got a Funko and I'm in Canada. Came in perfect condition and shipping is very fairly priced!

Date of experience: March 1, 2022
Israel
1 review
1 helpful vote
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Great
February 26, 2022

Cool design. Very good quality. Super fast delivery, I recommend it, this is my third costume from the store

Date of experience: February 26, 2022
Israel
1 review
0 helpful votes
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Perfect costume!
February 24, 2022

Perfect costume! Great quality of the fabric and the accessories. Fits perfectly. I recommend this one

Date of experience: February 24, 2022

From the business

Get fast shipping and price match guarantee on costumes & decorations. Bring your Halloween costume ideas to life with our exclusive styles.


halloweencostumes.com
Founded in 2002
North Mankato, MN, United States