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HairSisters has a rating of 1.6 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HairSisters most frequently mention customer service, day shipping, and tracking number problems. HairSisters ranks 287th among Wigs sites.
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Got the item I ordered, shipping time was a little slow compared to other US sites, but not that bad. The prices are good and the customer service was a bit slow, but they answered me within a couple of days. I see a lot of negative reviews, but in my case, it wasn't a bad experience. I may have got lucky, but I would order again as long as it isn't too pricey because of all the bad experiences that customers have with the company.
The color of the hairpieces I ordered were not to my liking. The refund and exchange policy for this vendor indicates that an email should be sent requesting the return or exchange and you will be notified whether it will be allowed. I emailed them six weeks ago about an exchange and still have not received a response. That will be the last time I place an order with this company!
Got the item I ordered, shipping time was a little slow compared to other US sites, but not that bad. The prices are good and the customer service was a bit slow, but they answered me within a couple of days. I see a lot of negative reviews, but in my case, it wasn't a bad experience. I may have got lucky, but I would order again as long as it isn't too pricey because of all the bad experiences that customers have with the company.
Client care and answer time is truly stunning, and I would genuinely prescribe you to everybody promptly in light of the fact that you have unraveled my basic difficulty. For you a lot of much obliged.
So far I've been getting exactly what I've ordered, I'm still happy with Hairsisters. I hope they keep up the good work.
I've been purchasing from hairsisters for a few years. The only problem is the quality of the wigs that are not made by hairsisters so not their fault. Shipping good, arrive on time, and the prices are always great for me. If I am not sure I go see if the local wig store have it a lot of the time they do so I know what I am getting. The wigs last me fir about two months then I stop wearing. Last thing it would cost more money to get my hair done at a shop. Team hairsisters
The past few wigs I've received has been tangled and nappy like in the top very frustrating. They are always nice styles but sometimes not good quality
I just received my second order from this company, both times I have thankfully gotten all my products correctly. Word of mouth is something though especially after reading these deplorable reviews; so with that being said I think this is my final time with this company! Also the shipping is ridiculous compared to most sites!
I ordered my hair on 01/18/2016 and got my hair 01/22/2016. Its exactly what I ordered and right on time for my birthday. The hair I ordered it usually $245 at my local hair store so when I seen it on their website for $74 for 6bundles I couldn't pass that up. The reviews scared me up a little but I took my chances and couldn't be my ecstatic. I'm only giving 4 stars because my tracking number was incorrect.
I feel bad for everyone who is having problems... I've ordered quite a few times since I discovered them in the last few years with no problems at all. I wonder what is going on? So sorry to hear of others' issues.:-(
I had ordered before I read reviews. The reviews made me a bit nervous but I am very happy with results. I ordered my hair on Monday and received on Thursday with no problems. I received just what I ordered and in very good condition. Will be ordering more. Thanks Hairsisters!
I am completely surprised by the reviews. I ordered from Hair Sisters twice and both times my orders were received within 4 days. The items were exactly as described. Maybe I was just lucky. I do plan on ordering again but I have to admit the reviews are worrisome.
What I love most is their prices and specials. Hopefully I can continue with positive results.
"Very satisfied"... I placed an order a few weeks ago and got it back very quick. Therefore I place another one.
I was very satisfied.
The website use to be a good marketing production when it comes to servicing the customers; they would E-mail you back concerning your merchandise with a confirmation and would responding when E-mailed. Now that they have a new look they are not the same website giving their customers the respect that they deserve. I tried to find the old Hair-sisters website unfortunately that site no longer exist. I am waiting on an order and will cancel if it takes longer than 3-4 weeks. The best time to reach them is in the early hours of the morning. They are losing customers and money due to their disposition towards their consumers.
4/17/2012
I recently ordered from Hair Sisters.com and would like to tell you that I did not have any problems at all. I even ordered a clearance item... After reading some of the awful reviews, I was shocked and surprised that everything went smoothly... just as I suspected. I have ordred from other sites and experienced delays... but this is not the norm. Just clearing the air about ordering hair and I hope this site keeps up the good work.
This sight has truly gotten a bad rap for poor customer service. But I just recieved my order today after a 3 day wait. I was pleasantly surprised to recieve my order today with my new sassy Brandy wig and a few hair supplies. I am glad I did'nt cancel my order after reading all those terrible reviews. Improve your customer service order confirmation process and you might not get soo many bad reviews. Thx for being good to me.
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www.HairSisters.com
Hello Danielle W., Thank you for the kind words and we're looking forward to continuing to meet your expectations! Thank you so much for shopping with Us!