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GymboreeReviews 116

1.6
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Gymboree Reviews Summary

Gymboree has a rating of 1.6 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gymboree most frequently mention customer service, credit card and business days. Gymboree ranks 280th among Baby sites.

service
8
value
7
shipping
8
returns
7
quality
6
New York
1 review
9 helpful votes
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Quality and sizing
December 6, 2017

I used to buy from Gymboree and the quality was incredible. But my daughter told me a couple of months ago that they were going out of business. My grandaughter wears a 3T. I too had to wait a very long time to get them. I got 3 shirts today and they look really small and the quality of the fabric isn't that great. Hopefully they will fit because I ordered some summer clothes. I really hope they fit because I have a feeling it would be impossible to get a refund. Time will tell

Date of experience: December 6, 2017
Canada
1 review
0 helpful votes
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Same with me! I ordered online, approx. $50. They charged $11 shipping. When I questioned Gymboree where my package was, they said it's being sent via UPS, but the tracking # didn't work. Then I got a FedEx slip on my door, saying duty was almost $40?! What's up with that?!

Date of experience: December 5, 2017
Canada
1 review
2 helpful votes
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More "shipping to Canada"
November 30, 2017

I order some clothes on Black Friday for 51 USD, I got charge 11 USD for shipment. Once in Canada FedEx charged me 28.74 CAD. I don't think that online chopping with Gymboree from Canada has lot of sense. I should read the reviews before placing my order. I did like the kids clothes that they sent me.

Date of experience: November 30, 2017
Canada
1 review
3 helpful votes
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Warning for Canadians
November 28, 2017

ON BLACK FRIDAY I MADE MY FIRST EVER ONLINE ORDER FROM Gymboree. SPENT AN HOUR CHOOSING MY ITEMS AND THEN WENT TO CHECKOUT SCREEN. EXTREMELY FRUSTRATED WHEN MY CANADIAN POSTAL CODE WAS NOT ACCEPTED. I HAD TO CALL CUSTOMER SUPPORT WHERE IT TOOK 45 MINUTES TO ENTER MY ADDRESS (HAD MY HUSBAND FINISH THE CALL SO I COULD GO TO WORK). ALSO, THE REP COULD NOT LINK MY PHYSICAL REWARDS CARD THAT I RECEIVED IN THE STORE TO MY NEW ONLINE ACCOUNT (SO NOW I HAVE POINTS IN MULTIPLE PLACES).
THEN TODAY (NOV 28) I RECEIVE A CALL FROM FEDEX TO PAY $51.35 IN DUTY AND TAX? I HAD NO IDEA THAT THIS ORDER WAS SHIPPING FROM THE US AND THAT I WOULD BE CHARGED SO MUCH, MY ORDER WAS ONLY $86! IT HAS NOT SHOWN UP ON VISA SO I AM CURIOUS AS TO HOW MUCH YOUR COMPANY IS GOING TO CHARGE ME. WILL IT BE $86 CANADIAN OR US? I WILL DEFINITELY NOT BE SHOPPING ONLINE HERE AGAIN UNLESS THIS CAN BE RESOLVED QUICKLY AND FAIRLY. I FEELDECEIVED AND TAKEN ADVANTAGE OF. I SHOP ONLINE OFTEN AND HAVE NEVER HAD THIS HAPPEN

Date of experience: November 28, 2017
Canada
1 review
1 helpful vote
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Shipping to canada
November 25, 2017

I was about to place an order but realized its probably in american currency. Usually companies will ask you to select which country you live in so the price will be shown in your currency. Also there are duties and taxes which you will be charged upon arrival of ure package. This information is no where to be found on website.;( so basically your 100$ order will be like 200$ with the exchange rate plus duty fees. Not worth ordering from gymboree.if you live in canada you have to go to actual store. I read many people didnt know about this and after couldnt cancel their order. Thank god i did my research. BEWARE If ordering from Canada!

Date of experience: November 25, 2017
Georgia
1 review
7 helpful votes
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Useless waste
November 18, 2017

I'm very angry even more at my self because after my previous experience with them I unsubscribed but I kept getting emails. Unfortunately I bought stuff online again and I'm yet to receive it, I've been charged, I can't track my order, the stupid customer service line is not available on Saturday,... why the heck does their website say they are available Saturdays? This company should be locked - after they refund me of course... very very sad.

Date of experience: November 18, 2017
Canada
1 review
0 helpful votes
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Terrible
November 17, 2017

Never received a confirmation email, they tried to charge my credit card twice and when trying to email for a confirmation number I never heard back from anyone. Worst customer service and company to do business with.

Date of experience: November 17, 2017
California
1 review
10 helpful votes
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I made an order but didn't get any confirmation email. Also there are some mystery problems with my gymboree.com account - I can neither enter it nor restore password. Customer service is dead (I've been on the line ~50 minutes with no result, noone answers my emails). Will wait another week for my order delivery and then will cancel transaction via bank.

Very disappointed

Date of experience: November 14, 2017
Canada
1 review
10 helpful votes
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Just terrrible.
November 14, 2017

Gymboree should be ashamed of themselves. Terrible customer service. No option to speak to a manager. You're not able to cancel an order an hour after it's made because apparently it's gone to the warehouse. I feel so ripped off. I'm going to report them to Paypal for any good it will do. Stay away from this company.

Date of experience: November 14, 2017
Arizona
1 review
1 helpful vote
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Poor quality
November 6, 2017

I ordered clothes for my children and of course I wash them prior to putting them on my kids. Well the neck lines and hems were all stretched out as if they had been worn for months when they were brand new! Ba complete waste of money when it is basically like shopping at a Walmart now.

Date of experience: November 6, 2017
New York
1 review
1 helpful vote
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My package was missing and I called them and emailed them more than 5 times.
But I still need to call USPS for tracking my package or call my bank for dispute the transaction.
The customer service totally only followed the ridiculous scripted sentences, and does not help to solve the issue.

I do not understand how management let them do like this?
I am trying to talk to somebody in headquarters.

Date of experience: November 1, 2017
Alaska
1 review
1 helpful vote
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Never receive my order
October 30, 2017

Never receive my online order and terrible customer service asking me to go to the bank! How is the bank related to the missing package!

Date of experience: October 30, 2017
New York
1 review
1 helpful vote
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Not impressed
October 23, 2017

I am wondering if Ill ever get my order from Gymboree, it has been weeks and I cannot seem to get any customer service assistance.

Date of experience: October 23, 2017
New York
1 review
2 helpful votes
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HORRIBLE
September 27, 2017

GYMBOREE IN DELIVERY HAS THE WORSE! LIKE THE WORSE DELIVERY SYSTEM EVER! AND THERE CUSTOMER SERVICE IS EVEN WORSE, THESE WOMEN BARWLY SPEAK ENGLISH THEY ARE NOT ABLE TO HELP YOU WITH ANYTHING, YOU TELL THEM TO HELP YOU WITH THE ORDER APPARANTLEY THEY CANT! DO NOT ORDER FROM THEM! THE WORSE! SMH!

Date of experience: September 27, 2017
Pennsylvania
1 review
0 helpful votes
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Walmart anyone?!
September 4, 2017

I have been shopping at Gymboree for 13 years, but no more. The clothes used to be all cotton, ADORABLE, totally kids clothes with comfort and quality. The Gymboree of today is unrecognizable! So sad. The last things I ordered were lousy quality, they washed poorly, uneven hems and seams, garish designs - nothing charming, no cute appliques, just cheap prints, glitter, and junk. My daughter wouldn't even wear the stuff, it was so uncomfortable - and this is after a lifetime of wearing Gymboree! I just went online to buy a couple of simple tees on sale, but no, they don't even have their soft, comfy, sturdy cotton tees anymore. Gymboree is dead; long live Land's End!

Date of experience: September 4, 2017
Illinois
5 reviews
8 helpful votes
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I love the baby and toddler clothes at Gymboree. It's definitely my favorite store to shop for new outfits for my kids. They have unique designs you really can't find anywhere else and the quality is always there. I just wish that the clothes weren't so expensive, but I guess you really do get what you pay for. I've also bought online and later returned items that didn't fit in the store without any issues.

Date of experience: August 29, 2017
California
1 review
1 helpful vote
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I used to be in love with Gymboree clothes. No matter what I purchased, everything was original, of great quality and beautifully detailed! Now, all the clothes start looking like faded glory or carters. In the past, I didn't mind paying extra to have beautifully made clothes. Well, I have an issue with that now. Clothes after washing and drying are wrinkled, the tshirt necks are bizarrely sewn up! What happened to Gymboree? One time, they charged me three times for the same order. When I received the same second order, I used the return label that was included in the box to send the items back. BEWARE. They charged me 7 dollars to return the order they sent to me by mistake! 7 dollars! When I called them, they said if I read the return label, I would've seen the amount id be charged with. I'm used to amazon.com return no hassle policy. Gymboree tactics are not cool!

Date of experience: August 22, 2017
Illinois
1 review
2 helpful votes
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DO NOT order online from Gymboree. They lost my packages and they dont even refund the money. Package was lost from their fault and their customer care is a piece of $#*!. I had to go through my bank to get the money back and I had to waste lots of time on this.

Date of experience: August 7, 2017
California
1 review
2 helpful votes
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Stealing
July 30, 2017

Gymboree is stealing it's been almost 1 month and the two time they double charged me hasn't been reflecting in my bank account and today was the deal breaker I place and order I got charged but my items didn't get placed, I called they said that the money is gonna go back 2-5 business days bull$#*!... what Gymboree is doing they the charged you and they don't give you your items and they don't return your money back when there is a mistake, grrr so $#*!ing upset

Date of experience: July 30, 2017
Canada
2 reviews
2 helpful votes
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It's been three days since my order and I haven't received the gymbucks that the agent promised me from the back office. I called in today to inquire about it and the agent was not helpful at all, took 20 min of me repeatedly explaining my situation and at the end of it she goes "Are you ready to place your order?" ARE YOU F* KIDDING ME?! Finally I was promised again that I will receive my gymbucks after wasting so much time. Will give this business zero star if possible.

Date of experience: July 15, 2017

About the business

Gymboree kids clothing celebrates the joy of childhood. Shop our wide selection of high quality baby clothes, toddler clothing and kids apparel.


gymboree.com
Founded in 1986
Plano, TX, United States