Kristy K.

ON BLACK FRIDAY I MADE MY FIRST EVER ONLINE ORDER FROM Gymboree. SPENT AN HOUR CHOOSING MY ITEMS AND THEN WENT TO CHECKOUT SCREEN. EXTREMELY FRUSTRATED WHEN MY CANADIAN POSTAL CODE WAS NOT ACCEPTED. I HAD TO CALL CUSTOMER SUPPORT WHERE IT TOOK 45 MINUTES TO ENTER MY ADDRESS (HAD MY HUSBAND FINISH THE CALL SO I COULD GO TO WORK). ALSO, THE REP COULD NOT LINK MY PHYSICAL REWARDS CARD THAT I RECEIVED IN THE STORE TO MY NEW ONLINE ACCOUNT (SO NOW I HAVE POINTS IN MULTIPLE PLACES).
THEN TODAY (NOV 28) I RECEIVE A CALL FROM FEDEX TO PAY $51.35 IN DUTY AND TAX? I HAD NO IDEA THAT THIS ORDER WAS SHIPPING FROM THE US AND THAT I WOULD BE CHARGED SO MUCH, MY ORDER WAS ONLY $86! IT HAS NOT SHOWN UP ON VISA SO I AM CURIOUS AS TO HOW MUCH YOUR COMPANY IS GOING TO CHARGE ME. WILL IT BE $86 CANADIAN OR US? I WILL DEFINITELY NOT BE SHOPPING ONLINE HERE AGAIN UNLESS THIS CAN BE RESOLVED QUICKLY AND FAIRLY. I FEELDECEIVED AND TAKEN ADVANTAGE OF. I SHOP ONLINE OFTEN AND HAVE NEVER HAD THIS HAPPEN