Linda C.

I placed an order with Party City and unfortunately the order has to go through Borderfree. I became worried when I have not received a shipment notification after 5 days and had contacted Borderfree 4 times requesting a cancellation if the shipment is delayed as my order contains balloons for my daughters birthday party and will be useless if they don't arrive on time. On the last attempt to cancel my order, they shipped out the package the following day, which is already too late. Party City will not refund me, and I now have party supplies POST my daughter's birthday party. Extremely unimpressed with Borderfree. If you want a frustrating, with extra charges, hard to reach customer service, irresponsive and a delayed shopping experience, use Borderfree. Otherwise avoid them like plague, they will only cause you unnecessary agony and anger.
Last note - their customer number is not toll free if you are calling from Canada, I was charged $14 for the 4 phone calls I made to them. Even more anger.

It's been three days since my order and I haven't received the gymbucks that the agent promised me from the back office. I called in today to inquire about it and the agent was not helpful at all, took 20 min of me repeatedly explaining my situation and at the end of it she goes "Are you ready to place your order?" ARE YOU F* KIDDING ME?! Finally I was promised again that I will receive my gymbucks after wasting so much time. Will give this business zero star if possible.