Guest Reservations

WARNING: DO NOT USE! I clicked on a "TODAY'S LOW RATE" button, stating a room at the hotel I wanted was A DEAL for $95. I was sad to see it was a room with 2 queen beds instead of 1 king, but whatever, for this price I can handle a queen bed instead of a king. In my email however, the price said $219.81. ($195 fir taxes!?!?!? I don't think so!) When I called to question, they couldn't change my room to a king size bed, or cancel my reservation. So now, I'm stuck with a room with 2 queen beds instead of a king, paying king size price! I could have got a better deal ANYWHERE! Even my AAA or the hotel site prices are better.

Was charged over $230 in "service fees" which are non refundable. The fees were more than a single night in this case. The website is made to spoof other hotel websites, and the fees are not disclosed until after booking. DO NOT USE THIS BOOKING AGENCY! THE POSITIVE REVIEWS ARE FAKE!

Cuidado con esta estafa. Camuflan la página original del hotel para que hagas la reservación en su sitio. Hasta el momento del pago se muestran los cargos excesivos que realizan simulando que son "impuestos" y uno termina pagando el doble de lo que realmente es.

Beware of this scam. They camouflage the original page of the hotel so that you make the reservation on their site. Until the moment of payment, the excessive charges that they make are shown, pretending that they are "taxes" and you will end up paying the double amount of what it really is.

This is a company that has a actually service but scams you on money. They are all over the internet when you want to make a hotel reservation.

I wanted to book a room on the web page of the actual hotel, however the search showed Guest reservations at the top of the search and i got fooled that it was the hotel web page.

What they did in my case was to use is www.hotels.com to book my room for 160 $ and then they added resort fees 19.78 $, reservation charges 54,99 $ and tax 24,50 $. I called the hotel and the room was booked for 160 $ by www.hotels.com which was the price at hotels.com but little more than the hotel web page. Neither the hotel nor www.hotels.com have any resort fees or reservation charges so I had to pay 99,27 $ more than if I had booked with hotels.com or directly from the actual hotel. The charges are hidden and you only see them at the bottom, in tiny faded letters, when adding your card details.

So basically it is a company that do a reservation for you and almost charges twice the price compared to booking directly from the hotel.

I called www.hotels.com and Guest reservations is a partner to them so it makes sense. Even though I don't understand how you want to be partner with a company that buys a service from you and almost double the price.

I know it was my mistake but they fool decent people for a service that's not needed.

Be warned – Be seriously warned.
Fraud and false advertising – DO NOT pay for bookings through this site with your credit card. PLEASE – be warned. YOU will PAY more than DOUBLE what they QUOTE you and then NON of the links work. All give an ERROR 403.

I booked for one person on 3 March 2023 at Nelson Mandela Boulevard Hotel. This company misleads you by making you think you are booking direct. They use https://gardennelsonmandela.guestreservations.com and it is fake – this site does not belong to the hotel.
They quoted me R1436 – about US$78,96
They took from my card R2326,39 – about US$124,84
At the Hotel the booking was done by Booking.com and the amount was R1664,35 – about US$91,45
This amount included Booking.com commission.
The bottom line is: Don't do business with Booking.com because they sell these rooms to these fraudsters.
Be seriously careful. Sadly the Hotel just say this is a third party booking – they do not take any responsibility for this hugely overcharged situation. They did promise they will address this with Booking.com – their partner, but I have not received this feedback – apparently battling to get hold of Booking.com.

For those booking reservations through this site: I would advise you to BOOK directly through your Resort and Hotel; you will be overcharged at least 30% more through this site. I got to my resort and was told things contrary to what this site told me. I doubled check with my resort and it would have been $400 cheaper had I booked directly with my Resort. Be aware of their language of Fees and Taxes. I had to still pay an ADDITIONAL Resort Fee of $250 when I arrived. I hope this review saves a few others from making this mistake.

I thought when I was booking this reservation, it was with the hotel itself. The web address is misleading as is the cancellation policy. I immediately canceled this and made a reservation through the hotel as soon as I realized. Guest reservations charged 60 dollars more for their reservation, but when I canceled, guest reservations charged me the whole amt of the hotel reservation and would not refund my money. I tried calling to see if nothing else maybe they could reinstate my reservation so I wouldn't be out of the money, but they were not even willing to do that. I have never dealt with a company who were not willing to help a customer.

I am writing to express my utmost disappointment with the communication with your hotel. I stayed at your hotel from June 22 to June 25th. On the day of check out an incident happened where the manager promised 20k points. Afterwards, they asked if I would like to also file an accident report. I did. Within two to three weeks my case was closed however I still did not receive the 20k. The mananers and hotel staff kept lying to me saying the points were submitted. Today sevene (7) weeks later they said that they will not be issuing any points because I should have requested that through the adjuster. The managers kept promising that the points were issued and they refused to call me back. However, today the Director told one of the staff to tell me that I will not be receiving any points. I feel that the Elara has been lying to me and or misleading me for their personal gain no matter how little it may be and I am highly disappointed as a loyal Diamond member. I will be leaving a review of the situation.
Regards,

Company operates under many different names. They charge bogus fees, and they differ by site. Don't use!

The most useless company ever. DO NOT BOOK WITH THIS WEBSITE. They are an absolute joke. I wish i could leave 0 stars.

I made a mistake when booking my stay at a hotel which I realised a few minutes after booking. I cancelled my booking so i could rebook with the correct dates. THEY DIDN'T GIVE ME A REFUND. Almost £500 down the drain.

I have contacted them a number of times and NO RESPONSE. I am disgusted with this company.

I thought I was booking through Marriott but instead it was this Guest Reservations company. My credit card declined so I entered again, it declined again. Then I received a notification from AmEx that I had two charges for $323 for the hotel. 1st problem is that the hotel supposedly was $214, not $323.2nd problem is that I have NOT received a confirmation for a hotel room. I first called AmEx and they said I have to call the company so I called the company and the only way I can get someone to answer is if I say I want to book a hotel room, since I have an issue they transfer me to customer service in which no one answers. This company is a SCAM, stay away.

If I could give no stars. I would. Absolutely awful customer service. We made the mistake of reserving a room for three nights via guest reservations.com Prior to reserving a room, I read over cancellation policies under FAQ and it clearly states you may lose $25 by canceling and 0.00 for modifying reservation. I realized right after I made the reservation that the dates were incorrect and I needed dates a week prior. I cancelled the reservation following the directions of how to cancel and modify according to FAQ but was informed all $1851 was non refundable. I called Guestreservations.com and they said there was nothing they could do accept request from the hotel partner a waiver for a refund. The mysterious hotel partner at this company is a silent partner and guest reservations.com personnel are not allowed to disclose who it is. This mysterious partner said no too. I asked to reinstate the original dates I reserved. Not convenient but we'd make it work. Again, the answer was no. They said that if the hotel, Scandinavia Ishavshotel agreed to allow cancellation without penalty, a refund would be issued. I called Scandinavia Ishavshotel and spoke to hotel reception and when she looked up our reservation, we had until 6pm the day of our reservation to cancel and receive a full refund. Now I'm really confused because Guestreservations.com said the hotel penalties were applied. She provided an email for hotel management to request refund approval. Their response was no. What a scam! I will never stay at this hotel. I'm from US but mostly Norwegian and this trip was about visiting my home country. Already have a bad taste. Stay at a hotel that won't take $1851 from your account and you get absolutely NOTHING. Guestreservations.com is out of Dallas, Texas. Way to go guestreservations.com taking advantage of US military members.

Nice and pleasant stay here. Staff was very nice and room was very clean. Very quiet and peaceful environment.

This third party website masquerades as the website of the actual hotel you are trying to book. They then charge you significantly MORE than the hotel would charge you for the same booking. However this is hidden until after you have checked out and then added as "tax recovery fees and surcharges" (192 AUD in my case). Unbelievable that they are allowed to continue to operate. My hotel has now instructed them to refund my booking, as the hotel agreed to cancel the booking and not charge me, however guest reservations has ignored the email from the hotel directly to them, and still have not provided a refund 2 months later! Very distressing, beware of this site.
UPDATE: Although I have contacted Guest Reservations multiple times, and they are well aware of the reservation to which I am referring, they have ignored a direct communication from the hotel I booked (Quest Apartments, Chatswood NSW) to provide me with a full refund, as the hotel itself never charged me. I am lodging a complaint with NSW fair trading, and encourage anyone experiencing the same deliberate dishonesty from Guest Reservations to do the same. In NSW you can do this by googling "NSW fair trading make a complaint" and it is a "buying products and services" complaint. All other Australian states have similar fair trading complaints systems.

They make it look like you are dealing directly with the hotel which is what I thought I was doing. Their fees ARE NOT CLEARLY IDENTIFIED. The final non refundable total billed to my card was an additional 50% more than the price shown. This place OFFERS NO ADDED VALUE AND IS A RIPOFF. STAY AWAY.

Hotel room was nice untill housekeeper by the name Ashley tried to get me to pay her for sex I'll never stay at this hotel again. Holiday inn bonifay fla