Guest Reservations

**very nasty scam**. This really is what this platform is. They heavilly advertise hotel rooms for a certain price, then they add non-sensical fees (~70% in my case!) **after** the place you have entered your credit card informations and validated the payment. This is *obviously* done to con people, since the resulting final price is way more expensive than booking from the hotel and nobody would see any sense in booking though them just to have the pleasure to pay such absurd fees.

The individual i spoke to on the phone was pleasant but i felt like i was provided with misleading advice. I asked if this was the hotel or a third party booking service and was told they do the booking for multiple hotels. I should have taken that as a no but i didnt. The price ended being $400 more than what it cost me to book directly with the hotel. I canceled my booking with Guest Reservation. Terrible service in my opinion, i will never use their services again.

I accidentally booked the wrong date for holiday inn overnight stay for soccer tournament, called immediately to modify date. Not able to modify to get the correct date (one week later) due to "system limitation." I was charged one full nights stay ($250) to cancel the reservation. I spent 45 minutes on the phone and got NO help! Horrible!

They sucked us in with low rates then charged an exorbitant amount of fees. (Room was $195 per night, charges were $108 plus a hidden resort fee of $13.43 per night.) The hotel policy is no charge for cancellation with 24 hours notice, however, Guest Reservations confirmation email states that there are no refunds. Upon calling the hotel, they assured me that they have no problem canceling for zero fee, but the third party would have to refund our credit card. I called Guest Reservation multiple times before finding the magic words/prompt to be connected to a representative. I was put on hold for 40 minutes while they "verified" with the hotel before they disconnected me. The second rep was very rude and said they could cancel then get verification, but could not guarantee our refund. So. We potentially lose our reservation AND over $300?

Be Smart, don't go! Front desk can't get room right, they charged for two nights, told them we were planning to check out the next morning, after one night! Door to room had to kick to get in, the next morning called front desk, on cell phone, before hotel phones don't work, to get out of room. Pool hasn't worked in 5 years, no refrigerator in room, no breakfast in love,,, book somewhere else. Called five times for front desk, for refund, was told it would be 10 days for a refund, run run run away from here!

Our room was clean, well maintained. The pool was well kept and clean. I liked to continental breakfast there was a good variety:
They were so accommodating we originally only booked one night on the very busy long weekend but wanted to stay an extra. We asked and he said to check in the next day. We checked in and he moved some stuff around so we could have a room for the extra night.
Highly recommend

They fool you into believing you are on the hotels site and quote the price. It's not until you enter your credit card details and pay that you realize they've added a lot of nonsense charges. I just got scammed out of $78 more than I would have paid if I'd booked through expedia,

These people are as shady AF. This is the sort of thing you see in Nigeria. HTH do they get away with this? I hope the owners get cancer.

Guest reservations seriously and intentionally misrepresents and misleads their services. Although they advertise cancellation, they, in fact, do not provide refunds, cancellations, or date changes. In my case, my "cancellation fee" is the entire amount of the reservation and hidden service fees, which comes to more than $1630. The rate booked through Guest Reservation is 2X hotel's published rate. I can not cancel and get my full refund. This company is a 100% scam. I am seeking FBI and fraud protection agency's help now to recover my loss.

Do yourself a favour, DO NOT book with this company! Use Booking.com instead. I booked my hotel and this company added £50+ onto the amount quoted. I class myself as savvy but I have been totally duped.

My booking confirmation has numbers to call to complain but when you click on it it says numbers to this call not accepted.

It also says they will match if you find cheaper which is a complete lie. I tried. Nothing!

I have complained and received a blanket email.

TERRIBLE customer service. Please do not make the same mistake as I did. It is not worth the stress.

I thought I'd booked direct with Holiday Inn but this appears to be a phishing site/scam!

Be very careful reading the fine print. Even if you are a month out, you can not even modify your trip much less receive a refund ( I even asked for a refund minus fees, they still said no). Very poor company to do business with that is out to add fees, get their money, then be of absolutely no help. Stay away. I've never been to a place where I couldn't even make a slight modificatin, much less a refund when I'm still a month out. You will lose money dealing with this company, they do not accomodate at all. I am a straight forward guy and understand there might have been a fee to change or cancel, but I'm 3 weeks out from check in date right now. There's no reason besides unwillingness to help and greed that behind this company. Please help if you can. I'll be glad to take this review down if the company reaches out to me or refunds my money. I've been on hold waiting to speak to a "manager" for over 29 minutes now as I'm writing this review.

This site will not let me choose no stars. It has five stars and won't let me change it. This company is a ripoff. I made a reservation and had to cancel. I cancelled well within the rules for a full refund. I got an email notice that they received my cancellation but they did not refund my money-over $1000. I waited for about a week and then called. I was told that they would not issue my refund until 30 days later! They are keeping my money for a full month after my notice of cancellation. This is utterly ridiculous. NO NOT USE THIS SITE!

The "managers" on both shifts were very unprofessional and racist. Would not grant us access to our things when we lost our room key. Treated us like we were criminals trying to rob the place. I do not recommend doing business at this location.

Do not use this platform, I made a reservation at a wrong location by error, called this horrible business less than 2 minutes after I made the reservation they refuse to give me a refund, horrible people that lie and steal, I think it ridiculous that this review required me to at least select one star because this business deserves no stars

Thought I was on hotel website as Guest Reservations sneakily uses the hotel name on the website domain and makes everything look like the hotel. Booked room rate at $95 then was charged $150! Then sat countless hours on end disputing this!

Wow, just wow! This is no different than scamming/stealing/fraud.

Sad. Just plain sad that companies can be founded on trickery.

I booked at Holiday Inn Hong Kong Causeway and had to cancel due to unforeseen circumstances however when I booked through booking.com it gave me the option to pay at property however unbeknown to me Holiday Inn swiped my card for the full amount of USD$2,666.81 and will not refund I tried explain that I have opted to pay at property and yet they swiped my card for the full amount. They will not refund my money in full so I am suing Holiday Inn & Booking.com for false advertising on both their parts. To date no one has called to resolve my issue

The rooms are super clean and spacious, the breakfast is above and beyond to meet every taste, and every staff member is as friendly as ever. This place is an absolute gem! The beds and pillows are the perfect feel. The view is beautiful despite not being on the beach. I gladly sacrifice the beach for the mountain top view of the bay, sunrise, and grand island. There is even optional outdoor seating to enjoy while you eat. You never feel like a bother to the staff. Love that!

I stayed there on Sunday 9/17. On the morning of 9/18, I went to the cafeteria for the "Free" breakfast.

There was an attendant there "Chris", Nice guy who did his best.

For starters, all junk horrible food, all processed foods, high sugar yogurt, no fresh fruit, no apples, no oranges, just a few old beat up bananas. Only boiled eggs.

I had coffee and there was no milk only coffee mate creamer.

You would think in Florida where oranges and grapefruits are plentiful and no expensive, there would be something better to choose from...

The room was clean and comfy, but perhaps change the advertisement to come and get food that will spike you blood sugar and give you diabetes...

Fresh fruit is not expensive.

Through booking and then trying to change my reservation. Put in hold for long periods even though the automated found my reservation the actual person had to put me in hold again to " look up my reservation" and then was told that because I prepaid it was non refundable when I made the reservation they said they only needed my credit card to hold the reservation not that I would be pre paying and that it was non refundable! I'm very upset! I will never book another hotel through this site!

Tried to receive Ibis Schipol, The Netherlands from 6 to 7 October 2023. Site of Guest Reservations appeared as the original website (first scam). The price was about 80 Euros the one charged by the hotel (2nd scam). Asked for invoice in the name of company and did not get an answer (3rd scam). Never again!

My daughter needed a safe place to stay after her car broke down. I got online and click a link to book a room. The link is not the hotel link. There is no direct hotel link. It's Guest Reservations. But they never say they are a 3rd party. Even after I question the exorbitant fee for one night. But it's urgent. So I book. I requested a pet friendly room because she has a dog. Therefore, I get a call an hour later from the hotel asking for the pet fee, another charge on top of the $60 booking fee NOT mentioned by the agent. I questioned the rate 3 times prior to booking. Not once did the agent say he was with a booking agency. I paid over $200 for a $100 room. Utterly ridiculous. Lesson learned.