GruntStyle

I ordered a hoodie on April 2nd. Delivery date was pushed back TWICE. It is now the 16th, and this jacked up company has stolen my money and wasted my time. Customer service processed a reshipment but that hasn't arrived yet either, and of course they provided no reliable tracking information. This company is a joke.

Ridiculously long shipping times, ordered on the 11th here it is the 21st and it's still multiple days away. I paid extra for quicker shipping. A we don't care attitude, even after you pay for express shipping. Lack of customer service and professionalism. Great idea, poorly executed.

Overall it was not a good experience. Bad service and over priced. Staff members are very rude. Service not done in a timely manner.

Ordered on Dec 3rd, here we are on the 19th, still not shipped. Customer service is a joke, they tell you to give them a couple more days, and won't communicate after that. Try to call, sit on ignore forever listening to Medal of Honor stories.

I've ordered their products in the past with decent results, but. Something has changed and not in a good way.

Placed an order, after 3 weeks, I contacted them about not receiving it, they said it had not shipped because some items were out of stock. I told them to replace them with other items, out of stock. Asked for a refund, very rudely told no.

Placed an order December 3rd, order still showing Unfulfilled, tried chat this morning and got a response Hello, One moment please. That was 25 minutes ago now.
Just got a typical excuse: I sincerely apologize for the delay with your order as this is not our usual standard. We typically process our orders within 24-72 business hours after the order has been placed. At this time your order information has been passed along to our fulfillment team to get this shipped as soon as possible.

We unfortunately have experienced a delay in our fulfillment department with all of the back-to-back holidays, as well as we have encountered issues with our inventory system.

Our team is working hard getting all orders out as quickly as possible although we understand that this in no way is an excuse for the delay, but we assure you that we are doing what we can to get your order shipped. Once your order has been shipped you will receive a shipping confirmation email.

If you can't keep up with the volume then STOP ALL THE SALES! All you are doing is making your customers irate.

Update:
Sent email to *******@gruntstyle.com and no responce yet.

12/16 just tried calling Customer Service. Got through to someone will be right with you. Let it ring for 15 min and no one picked up. Guess you are not answering phone calls now either.

DO NOT BUY FROM THIS COMPANY THEY SELL PRODUCTS THEY DO NOT KNOW WHEN THEY MAY HAVE BACK IN STOCK. I PLACED AN ORDER ON DECEMBER 1ST WITH A DELIVERY DATE OF DECEMBER 8TH. CONTACTED CUSTOMER SERVICE ON DECEMBER 10TH BECAUSE ORDER NOT SHIPPED. IF I WOULD OF PLACED THE ORDER ON DECEMBER 10TH IT HAD A DELIVERY DATE OF DECEMBER 16TH. CUSTOMER SERVICE SAID THERE WAS AN ERROR BUT ASSURED ME SHE SENT IT TO FULFILLMENT AND IT WOULD BE SHIPPED IN 24 TO 72 HOURS. DECEMEBER 16TH ORDER STILL NOT SHIPPED. NOW THE ITEMS ARE OUT OF STOCK AND COMPANY SAYS THEY WILL NOT SHIP ANYTHING UNTIL THEY HAVE THE COMPLETE ORDER. THEY DO NOT KNOW WHEN THEY WILL HAVE THE HOODIES BACK IN STOCK THAT IT COULD TAKE SEVERAL MONTHS WITH THE HOLIDAYS. I BOUGHT A WINTER COAT AND HOODIES SORRY BUT I DO NOT NEED THESE IN THE SUMMER OR WHENEVER YOUR COMPANY DECIDES.

The worst customer service I have received in a long time. I ordered XL, and received shirts that are labeled Xl but a quite a bit larger. So instead of straight up exchanging the pack of shirts they required that I send pictures of the shirts with a measuring tape to show how big they are. Then the pictures weren't good enough because they were wrinkled, however, even with the wrinkles they are bigger than their normal XL. If they don't resolve my issue, I will not be buying anything else from them. They have no loyalty for their customers.

Even your response is BS. The professional thing to say when someone calls with an issue about your product would be "I'm sorry to hear that, let's see if we can find a product of ours that works for you". Not we don't trust you so we are going to make you measure our product that we said was a certain size and wasn't. And there is nothing we can do for you unless you layout our product flat with absolutely no wrinkles and provide pictures with the measurements. What company pulls that crap on customers that have bought over $1k in tshirts from them and are walking free advertising. The professionalism of this company is beyond horrible.

Look at your other reviews on this site, SIZING IS INCONSISTENT. I'm not the first one to complain about the sizing.

Order was not received because I had it shipped to PO BOX;UPS does not deliver to PO BOX, UPS would not allow me to pick up because they have policy that says SENDER must authorize pick up.
Called grunt style to call UPS or coordinate with them to allow me to pick up order at local distribution center where package was still at (per my call with UPS & tracking info).
Grunt Style has policy not to allow Customer Service to have any kind of interaction with package carrier, i.e. Nobody is responsible, but everyone works there.
You make of this interaction what you will, but I **SADLY** will not order again.

I have been a satisfied customer up to this point. That said in November of 23 I purchased several t-shirts and one has a faded flag on it. Obviously and oversight in the production and quality departments and it slipped through. I thought no problem they have their guarantee.

It is a bull#*!@ guarantee though. In this case they want me to purchase a return label for $10 for a $28 shirt making my total investment in the shirt $38 for their mistake? How does that work? Not to mention the red tape that will no doubt be involved.

I have purchased my last items from here. Having served in the Infantry I'll buy shirts somewhere else and het them screen printed myself!

It took one phone call and two emails and it was done. I have of their shirts and they stand by their products. Several years later I used the, "Beer Guarantee" and with no hassle I got the shirts replace or a credit to get another shirt. At all time they were polite, patient and professional. Outstanding Job! High speed low drag, Scouts Out! Godspeed

I've been a club member for four months now and I could not be happier with their products and customer service. I'm a real dude... not a paid review dirtbag. I really love this company all the way around. I've had excellent experiences in two of their retail stores as well. Give them a shot. You won't be sorry.

Real talk,
Blake

I ordered 2 shirts for my husband and I can't even create an account to check my order progress. When I get account activation email it just sends me back to the website with nothing confirming my activation. The arrival date in the tracking number keeps changing. I wanted to support their products because of BKFC but, not sure I will order from them again.

I ordered a Hoodia and shirt on November 28th. When I go to track my order it says order cannot be found. I've emailed twice and called multiple times but the phone just rings. I want to know whats going on with my order or want my money back. My dad orders from them all of the time and has never had this issue.

I have many shirts I've bought throughout the years. However, my recent purchases have produced terrible quality shirts. They shrink more than usual and the stitching is mediocre at best. This company has turned for the worst (corporate). Avoid at all costs.

Ordered 2 women's hoodies in small but the sizes are very different. After asking for photos and measurements they inform me that the sizing is correct. Now I get to pay shipping to return them? I will not be buying anything from them again.

Horrible customer service! Do your research into this shady company. Not veteran owned. Do not care about issues with your order. Zero accountability for their own issues. Blames customers to solve problems. Find a shirt you like and go custom print it for the same price yourself, minus their crap logo.

Ordered several things on two separate occasions. First order I had to send back a bad fitting sweatshirt that fit like it was a factory second or reject! I'm still waiting for that refund!
I ordered again and one long sleeve shirt was about 4 inches shorter on each sleeve compared with other long sleeve I bought and wasn't as wide or long. Customer service will not return any of my emails. Do not buy from this company. I never will again.