Was told that I would not be given a refund after the company closed down! Apparently, it was my fault this shady company didn't answer phone calls or respond to emails. Then a girlfriend of an employee finally emailed us and said they were closing until further notice (in her extremely broken English). Groupon claims this is non refundable. Good job Groupon! Good use of common sense!
Groupon customer service sucks big time, they will always deflect issues to merchants or delivery agents. Even when a request to cancel an order within 5 min of ordering when I found that I need to pay for delivery charges, they claim it cannot be done.
There are some good deals but buy at own risk and you can forget about getting any decent service from them.
Discount sites like Groupon are sure to fail because their model preys on desperate businesses. They may be profitable, but it simply isn't sustainable. They persuade desperate businesses to offer steep discounts, and then take half the face value of any coupons sold. The business is left with a loss, and Groupon profits by doing nothing more than taking advantage of one's desperation. These leeches can't fail soon enough for me.
Poor customer service. By combining promotions the site risks issues with purchasing the wrong item and refuses to do anything about it even if contacted within 48 hours. ALL they care about is taking your $. There's NO interest in holding on to customers.
Used Groupon until they forced me to view X-rated products for sale without my consent. Would not let a child use the application unless you want them to see vibrators, ejaculation items, vibrating panties, etc. Is Groupon in such financial trouble they have to compromise their company valued.
Bought a Groupon as a gift. Business closed a month later. Told Groupon what had happened, needed 15 emails sent to get satisfaction. Replies from 6 different reps, no supervisors. Often repeating my last email.
3 weeks later (!) refund finally issued: "refund either to your form payment or in Groupon bucks". Next day, message from Groupon: "good news, your refund has been processed. Your Groupon bucks are available to be spent immediately."
My face =: o?
Angry email sent asap.
Incredible breach of trust. Done with Groupon.
Lessons provided by Groupon on how to lose a customer in twenty days:
- do not respond to polite emails with confirmation of taking care of issue (or any confirmation at all).
- force customer to repeat themselves continuously.
- allow multiple reps to inadequately handle the account.
- breach customer account privacy and security to make refund decision for them.
Completely and utterly unacceptable treatment.
One deal for an Indian meal for 4 was okay. Other deals I've tried have failed miserably. Don't commit any more than you can afford to loose, for me that's about 25 gbp and I did. Trying to get a refund has proven impossible, what a con!
My advice is to stay well clear.
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
I'm surprised by all the negative reviews for Ideel. I have purchased probably at least a dozen times, and I've had no issues with authenticity, quality or returns. It seems to me a lot of reviewers have misunderstood the policies. Also, customer service has been quite good in my experience.
I'm amazed at how frequently I find deals for the things I want to do through Groupon! If there is a show or event in town that interests us, we always check Groupon first, and have saved a good chunk of change already this year! :)
Hmmm... was just about to place my 1st order, but thought I'd check reviews first. Doesn't look good... I've considered that most bad experiences are posted, and everyone has their own opinion. What got me is the response to these reviews have come MONTHS later! Poor reflection of customer service, and an inferior company who needs to establish better social media performance. My time is too valuable...
Hi C H.,
Thanks for sharing your feedback. We welcome all comments, both positive and negative, as it helps us to improve the ideeli experience for our members. I try to respond to all messages in a timely manner on Sitejabber, and will always work to make things right for each member. If you ever have any questions, feel free to send me a private message here, or to email us at support@ideeli.com. We're glad to help. Hope to see you on ideeli!
Best,
Jason Faria
Sr. Manager Customer Service
I like ideeli. The items are always sent out on time and the dates of shipment are clearly listed when ordering. Yes, sometimes orders take weeks but you can't complain because the dates of shipment for each item are listed under the price. It is up to the buyer if they want to wait that long. Ive found some great deals and some good quality pieces, everything has arrived new and in nice red wrapping paper. I had a few issues which were easily resolved by talking to a customer service rep. They're $9.95 monthly shipping charge is very fair if your a frequent shopper, however I wish they offered 2 shipping options, a one time $5.95 or monthly 9.95---that would be awesome! Also, sometimes they advertise red sales but the items I recognize from earlier in the month and at the same full price, I find this deceptive. But I do realize ideeli needs to make $, just dont advertise it as a red or closeout price when it is not.
Hi Meggen S,
Thank you for taking the time to share your feedback on SiteJabber. We're so glad you've had a great experience on our site. We truly appreciate hearing members' feedback as we continue to grow & evolve. If you ever have any questions or concerns, please don't hesitate to reach out. Thanks for being a part of ideeli!
Best,
Jason Faria
Director, Customer Service
Just received a pair of boots ordered for my wife. The shoes had definitely been worn before. The leather was scuffed and the soles dirty. Selling used items as new is absolutely unacceptable. Am tempted to contact NY Consumer
Protection Bureau.
Hi Tom,
We make certain to only sell new goods. I apologize if you received a damaged item however simply reach out to support@ideeli.com and they will be able to assist you without incident.
Thanks!
Happy Holidays.
Jason Faria
Customer Service Manager
At first glance this website seems a dream come true and I guess if I had read the reviews before ordering something from this website I would just have decided not to... Well I've learned my lesson and never again...
1. Order 2 dresses in early May did not received it till late June
2. Dresses were way to big than advertised
3. I cannot exchange the items to a smaller size
4. I cannot get a refund store credit only
5. Brand names...? Quality Low the only high quality are the price tags
6. Paid for shipping & handling...(endless is Free shipping, arrives within 2-3 business days and we can receive a full refund for any item)
Yes I would not recommend this site to anyone unless you don't mind the above...
Hi Mon,
Thanks for sharing your feedback on Sitejabber. Please know that member satisfaction is our number one concern, and we're always willing to help if you're unhappy with your ideeli experience.
To clarify, we provide the estimated shipping window on each sale page, as well as on your order confirmation so you'll know exactly when to expect your order. We also list the size chart that is provided directly by the manufacturer to give you the most accurate information on measurement. I'm personally sorry if any of this information was not initially clear to you, and am happy to look into your account to further assist.
If you'd like, feel free to private message me your user name and order id so I can help.
Best,
Jason Faria
Sr. Manager Customer Service
Honestly? There are bound to be mishaps with businesses - many, I'm sure, post these deals without proper resources to actually fulfill orders. But when sh-t happens, Groupon is actually really dependable where it concerns prompt replies and refunds.
I've had several experiences where vendors will cancel last minute or not honor a coupon. And the incidence rate is much lower than sh-t sites like KGB Deals, Lifebooker Loot, and the like.
For me, two thumbs up.
Groupon charges advertisers so much that in the end it's not worth it. Customers buying certificates pay up front only to find out offer is very limited or has expired. I would avoid Groupon and look for other savings from local vendors.
How can this service be tolerated in U.S.? Order from 12/21/15 still processing?
Bunch of CON Artists oh wait, they're owned by Groupon, that figures.
Be warned, customer dis-service totally useless!
Wow. The negative comments are shocking to me. I've been a loyal customer since the beginning. I have never had any problems with items or service. I once did not receive an item. I told them and was immediately credited for it. All my purchases were in excellent condition and of very high quality. Maggie London, Desigual, Casual Couture, Hale Bob, Joyous & Free and Sue Wong are just some labels I like and have bought from here. I'm a savvy shopper and can see if the garment is made well. I also care about fabric and look at the photos very well for indications of craftsmanship. Ideeli sells high/medium/lower quality items, as does any company. I get so many compliments on my wardrobe and 75% of my wardrobe is from ideeli. I loathe shopping in stores so ideeli and amazon are my go-to shops.
Hi Mary,
Thanks so much for choosing to give us your feedback on SiteJabber. I'm thrilled to hear how much you like shopping with us and that you enjoy the brands we sell. If you have any further questions or concerns please do not hesitate to reach out to me. Thanks for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service
Offer services and dont provide services that they sell you. The story is way too long but I promise to never do business with this company again. I recommend staying away from these thieves altogether.
DO NOT waste your money. FTD delivery fees are 22.50 alone. Groupon cost $15.00 for $30.00. Worth. Limited time 2 weeks to use took more than 1 day for same day delivery florist who picked up order was miles away in next town. There were 3 florists within a mile of hospital. Would have been better with in house hospital florist shop
Overview
Groupon has a rating of 1.6 stars from 5,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 252nd among Daily Deals sites.
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- Chicago, IL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Megan!
Thank you so much for being in touch with us via Site Jabber.
I am delighted to hear about your positive experiences with our site, products, policy, and service! We are happy to have you as a member and I do hope to see you on the site soon!
Best,
Jason Faria
Director, Customer Service