GrouponReviews 5,287

My account was hacked as I had received an email thanking me for buying a Starbucks gift card where in fact I did not and no one else has access to my groupon account. I immediately canceled the order and I received a message stating that it was canceled but I did not get a refund. This was in the middle of November. I received an email from "customer support" on November 27th stating that they are still working on this. Now I try to log in and it says my account no longer exists.

If I could give it lower than one star I would bought shoes had to chase delivery after 6 weeks,, eventually arrived sent wrong size, printed their returns slip, posted shoes back asking for refund. 4 weeks later contacted there sad excuse for customer services. Said had I got proof of postage,, I said no but I asked them to check the returns. They said they could not help in any way, I complained again but they never bother replied. So no shoes no refund... DONT BUY VIA THIS COMPANY..

Groupon has all these "HELP" buttons and when you click them they basically say "We are unavailable" OR the LIVE CHAT feature when you click it it says "UNAVAILABLE". WHY HAVE THOSE HELP BUTTON THERE if they don't even work! I tried purchasing TWO groupon vouchers and when I clicked submit order... only ONE was purchased then it said "SOLD OUT". HOW was I suppose to know how many were LEFT? This is terrible. They need to hire better UX Designers or at LEAST read these freakin comments and change it!

Their editing section says " Item cannot be edited"
Well what the hell!? Then freaking remove that button, why are you deceiving people thinkging we will get help, but really we wont!

I better get a refund for this Iceland trip. Doesn't matter... I will call Discover to cancel this purchase anyways. Seriously... really upset customer that I'm literally going to buy from the real site. Gate1 Travel. At least THEY are super helpful and not deceiving.

I have not ordered a lot from them recently and thank god I have not. I got one email with a code for 20% off in November so I used it for two sets of boots. Of course one set of boots never came, out of stock. The other set came but I was overcharged. Then I ordered a set of towels from them and they only sent my half the set of 5 sets. I can't get thru to them before they run out of stock to make sure I get the rest of my order, I am over charged twice as of right now. There is no live chat feature available, no response to my emails even though they guarantee 24 hours. When I call the CS number *******719, they tell you to leave a message. Well I doubt I get a call back for that too.

I heard Groupon recently acquired them so maybe they are going thru a turnover. Bad for business though at the busiest time of year.

Warning! Do not order anything from Groupon! They are deceptive by falsely advertising pictures and info and the products are either purely deceptive, have missing parts, and they lie about choices that do not exist.
They used to be reputable, but no longer! They don't get back to you on email or phone, they disconnect you probably hoping that you'll just give up. Well, Joe, Mr. "supervisor", I hope you had a nice lunch, while keeping me waiting once again! I don't need your $10 pathetic credit offer because I will not be using your $#*!ty services again. Send me the damn return labels. I'd rather have the jelly of the month!
"If this isn't a bag over the head, punch in the face... GD it!... hallelujah, holy $#*!, where's the Tylenol?"
Haha!

Bought $49.99 Groupon for A/C cleaning service with Brake-O-Rama. Called and visited three different branches of Brake-o-rama in Central Jersey but never get the service done because they kept asking me to come back later day coz they don't have a supply available. Wasted my time and made me frustrated so I contacted Groupon customer service asking for a refund or credit. Groupon customer service is even worse. They never respond or giving me a help. This is really a scam.

Stay way from Groupon. Most deals there are provided by substandard merchants and the Groupon's customer service itself is ridiculously terrible and they won't response anything to you when something goes wrong with your orders.

Again, stay far far away from Groupon.

FYI, if you order something from #Groupon and the post office screws up and it doesn't arrive, they don't offer refunds. Their customer service call center wait may be over two hours long, so you'll be required to email "for a more prompt response within 24 hours." (I do t get that logic, but whatever.)

They may take over a week to email you back. Then they may give you a store credit with a warning that you won't get such a credit like that again. They'll also insinuate that the whole issue is your fault because you should use a friend's or family member's address to ensure a delivery.

Guess who just lost my business.

I tried to use Groupon for a lot of the things I needed or wanted for my wedding. Upon ordering, half of what I purchased was either out of stock, or unavailable. I ordered something for my fiance and was told the company that I bought it from doesn't even offer the service and they have no idea how the Groupon was on there. If they got their act together, I would continue to be a patron, but at this point it's not worth the trouble.