GrouponReviews 5,287

No excuse for such a large company to have such terrible customer service. They are rigid and inflexible, basically saying 'to bad for you' and disconnecting me. This was a very small purchase, but it is the principle. Glad I did not make a larger purchase, lesson learned - stay away from this predatory company.

This company is a joke, there is no way to contact service support, there is no customer service phone number and their email system online does no allow you to click the send button, stay away from this fraudulent company

I am so tired of seeing a great deal and clicking on it only to find out it's 3 times the cost.
Trying to book with great lodge and Great lodge does this as well as Groupon. So we went elsewhere with a site that stayed true to their advertising. Plus easier to book. Not impressed with Groupon

I purchased an Oil Change voucher for the Elite Certified Auto Services Goodyear in La Habra, CA. When I tried to make an appointment with the service center, they said I had to come in at 7am to use my Groupon voucher, and that they stop taking walk ins at 10am. I said I work in the mornings and can't make it at their requested times. So I contacted Groupon to explain the ridiculously short window of service provided by Elite Goodyear La Habra, and requested a refund. They would not provide a refund even though I was unable to use the voucher. When I contacted PayPal to file a dispute, they provide an 800 that was supposedly for contacting Groupon. But when you try to call, it's actually the phone number for Medical Alert Bracelet. So Groupon provides PayPal and Capital One and various other outlets with false information, leading frustrated customers on a wild goose chase. I would rather pay full price anywhere, than have to deal with Groupon and it's lazy vendors! Will not ever use Groupon again. I suggest you all do the same, unless you like getting your money stolen by them.

I purchased Apple AirPods. The item description says they are noise cancelling. They are not. I immediately requested to return them for a refund. For over a week all I get is a runaround from Groupon and the seller (6AVE). I will never buy anything from these crooks again!

They answer real quick for sales. But not for refunds or issues. They have so many fine prints its almost impossible to catch some bs sometimes. Or its tricky and you can misunderstand a lot of it. Point blank they played me and now are giving me the run around. Never again

I purchased 4 Groupons for bowling at Strike 10 in Deer Park, NY and when I got there 1.5 hours later I was told I couldn't use them that weekend. I contacted Groupon and requested a refund and they gave me a ton of BS and very nice language told me to screw myself. I went and read reviews of this bowling alley and of course horrible reviews and match my experience. Groupon should be vetting these lousy merchants better and when there is a problem like this they should be actually handling it instead of patronizing me throughout the entire conversation. Terrible customer service, stay away from using Groupon, the aggravation is not worth the discount.

Tried to advertise doctors office give uptried to advertise doctors office give uptried to advertise doctors office give uptried to advertise doctors office give uptried to advertise doctors office give up

I purchased 4 tickets to a show. The show got canceled and I didn't received any notice. Other than that, they don't want to refund me and they have really bad customer service! I have tried several times to talk to them ( chat only) and they told me I can't get a refund because of the terms. THEY BASICALLY TAKE PEOPLE'S MONEY WITHOUT GIVING THEM ANYTHING.

I never got to use my Groupon. The merchant's site denied my Groupon and a Groupon representative was able to replicate the error. I went to visit the merchant's shop in person, and they said they could not help me. The merchant told me to contact Groupon for a refund. Groupon had to conduct an investigation. I explained I would no longer be in the same city and would like a refund. Even still, I received a reply to go to try the Groupon again. I cannot try the Groupon again. Because I'm no longer in the same city. I've requested a refund multiple times. Groupon is ignoring my email. And the support option on the site has been dysfunctional for weeks. This is unreal. What a scam.

I'm so tired of this site. They denied me a refund over a year ago for a service I stupidly used to pay hundreds for on their site. Instead, they issued me a credit I have been struggling to use for YEARS. I will ensure I'm done within the next month and close my account for good. What a headache.

I'd give 0 to Groupon. I bought universal tickets in LA and spent $470 but the entrance I found out I had to buy some 3 day pass which would come to some $800+. Anyway I wanted to get the money refunded and if not refunded they could have given it as a credit for future use. When I called Groupon about either refunding or giving credits they just deleted my Groupon account with out my permission!
Who does this? Who deletes customer account b'cos they are asking for refunds!

My credit card was charged while I live in Virginia and the charge was from North Carolina to a company I'm not aware of. Someone had to have stolen my credit card information to make this purchase. Groupon was very insensitive about refunding my money. You only email and there's no person that you can speak to which I believe is very unprofessional. This is very frustrating because I know my information was taking without my permission but they fail to refund me stating that my time to be refunded has expired. The purchase was done February the 9th 2024 and today is February 13th 2024. It doesn't make sense. Will never purchase from them again.

I bought supposedly discounted tickets in Chicago just to find out that their prices to go to the museums and other attractions were cheaper if you did it online. I think is a scam that they are not able to apply the prices or give you a discount based on the prices online. They are making money because just like me you think you are getting great deals when in reality you are not. So my advice is don't trust them unless is a restaurant where you buy $50 and you get $75 worth of food.

I ordered a few items and only once I added payment information did I see shipping costs. I wasn't going to pay more for shipping than the items themselves so I tried to cancel my order but I got a "this page is undergoing maintenance" error, which, conveniently only went away after the items were shipped. I contacted customer service 3 times and was told that they couldn't help me but they had escalated my complaint and I would receive a response within 24 hours. Three days later, I have finally received a response, but have been told that nothing can be done because all of the items have already shipped. I wish I had looked here to see that others are having issues too. Won't order again!

Total Fraud! I hit the Subtotal button my iPhone on Groupon and they claimed I hit purchase. They charged me@$200 for Seattle hotel that I never used, I called hotel and they couldn't help me, said call Groupon but they have no phone#!
I'm Senior & Disabled widow they took my food$

Groupon deactivated my account without notice with hundreds of dollars of active Groupon and Groupon bucks. I've been receiving emails that there is no account associated with my email; I thought the error was on my side, now months later I am just f

There is no way to reach them except for chat and emails which is slow, cumbersome and ineffective. I've been promised hat a manager will follow-up multiple times, only to get no correspondence.

Support asks impractical questions such as last purchase and amount--all information within their portal that they closed all of access to. Support claims the deactivation was due to fraud, but if that is a legitimate basis why not notify the consumer for their protection, or return the money they received/took from my account transactions/purchases if they feel they were fraudulently placed?

I have had Groupon for years and they made the arbitrary decision irresponsibility to close my account. Thus is theft, and taking great advantage of unknowing customers. This is poor service, seemingly a deliberate act of dedperatio by a declining comoany. And a Deceptive practice. Groupon needs to be investigated to uncover the scope of this and to see who authorized this practice. A class action suit may slso be warranted to compensate victims.

I still am yet to receive communication, resolution, or compensation for my lost funds and Groupons.

Scam, scam, scam. Purchased Groupon and found out after that I would be signed up for a monthly withdrawal of approximately 450.00
Contacted both companies to resolve issue and them told I did not contact Groupon in time.

Don't do it or you will have expense lesson to learn.

I have been sending emails almost every day since the issue for 2months straight with 1 only one email a day back from them...and they continue to act like they don't know what I am saying. I live in AZ someone from Texas used my groupon bucks and purchased water park tickets of $290. They now are saying I need to go to merchant to get email saying I can get refund. This had to be an inside job at groupon I am certain I am not the only one who got bucks stolen...and Groupon refuses to give back.

I've been back and forth with supposedly their customer service dpt to get a refund or even a credit for a service that I couldn't use; and the merchant wrote an e-mail per Groupon request stating that I never used their services; however they are still dragging their feet to provide me with a refund. It's so frustrating going back and forth with the same info as they don't seem to know what they are doing. Never again I'm using Groupon!