GrooveBook

What a joke of a company they have overcharged me $32 at this point they will charge multiple times for the same book, then send random photos in books that I never even selected. They do not answer emails or messages you have to publically blast them on Facebook. I had to actually cancel my credit card because they wouldn't stop charging it when I wasnt even ordering anything and then they have the audacity to say it's my bank sorry my bank doesnt just randomly charge "groovebook" charges and you can ask to cancel your membership over and over you will be ignored and even if they say yeah we cancelled it they still charge your card. Also had more than one book "lost in transit" the last conversation I had (on a a public Facebook photo on their page otherwise they dont respond) they aspired me I had a free one and I have still not gotten it. This was over a month ago. Have been dealing with these issues since January. I have attached images of my ignored emails, them over charging my card and them saying I have a free book when I never got it. Or if I did they picked the photos for me (which they seem to like to do) because the photos I had ordered from the free book were from my little brothers funeral and celebration of life. I cant believe these people are even in business at all.

I liked the first book but did not want anymore, My credit card expired so I just let it go, I received random reminders to upload my photos but since my card was expired I was not worried, BUT NOW After 15 months I found a charge on my account? How can that happen? I wrote to them but after reading all this I don't expect much so I guess i will call the Bank but since it was ion a debit card I expect to be told they can not help. SO, I say stay away!

I bought a subscription as a gift for my 18 yr old sister Christmas before last. The plan was for it to be for one year and then I would cancel it. We live halfway across the country from each other and she never used it and I think she forgot about it. She probably would have loved it if she had started using it because Groovebook was getting great reviews back then. (Im reading now that they were bought out recently which seems to be when it went downhill) Anyway, I tried to call to cancel, and got an automated message saying they only communicate by email. Thats never a good sign. So I sent an email requesting a cancellation. I forgot about it, didnt get a response, and realized two months later Im still being billed. Emailed again, this time sternly, and they responded saying they cant locate my account and needed more information. I wrote back with full name, billing address, and even a screen shot of my bank statement with their charges. They say they cant find any record of my name, my email or any of my sisters information and therefore cant do anything. Its ridiculous. Their customer service office who handles the emails is in India, so the whole operation is about as detached as possible. Theyre basically telling me that because THEY cant find the information that I KNOW I signed up with, Im just screwed and will just have to eat $3 a month the rest of my life? I dont think so. I feel like Groovebook is a big scam and because its only a few dollars a month they think they can get away with it without much of a fight. Screw these guys.

I ordered a package for 8 groovebooks from QVC, super excited! Placed first order, says shipped 4/30/16, I emailed customer service they said it would arrive by 5/20/16, still NOTHING! I emailed them AGAIN this morning. As my 2nd book is ready to be created I haven't even received my first book... so cant give review on quality yet but the time frame to receive your order SUCKS! I WOULD NOT recommend this to a friend I can go to walgreens or cvs and choose photos and get them developed way easier! Also process to choose photos very hard I have to TAP picture on my phone hard to choose how many just weird and I have a Galaxy S7 phone, also to download pics takes way to long... it took my phone all night to process. Once I receive all my 8 books I WILL NEVER order again

I have been receiving Groovebook since I saw it on Original episode of Shark Tank
I am now many, many Groovebooks later.
Quality of photos were excellent, paper was high quality.
Selecting photos, uploading and ordering book was simple.
Slow on delivery, not great customer service. Received generic, inadequate replies.
Then when Shutterfly took it over the following changes for the worst started to occur:
Lower quality photos-not crisp pix, poor color & poor contrast, darker, lost brightness.
Paper thinner, lesser quality.
Originally able to order groove book anytime on or before your end of cycle date.
Now MUST order only on end of cycle date.
If close order early, you are required to order again ON end of cycle date or be charged for a second book whether you order it or not.
I also had an experience of ordering on proper day and as I was placing my order THEY stopped the order at 10 minutes before midnight and charged me for the month. The message said something to the effect that I would be charged the monthly fee since my order was not completed on time.
I still hesitate to quit as I enjoy receiving 100 pix / month for $2.99 though it's probably worth about $1.49.

I was billed month after month for books that I never received. The company kept saying the books were lost in the mail and supposedly they sent me a new book in which I never received either. I paid for a total of three books that I never received. I close my account back in March and they had the nerve to bill me for A book in the month of July that I never even ordered. Customer service is awful. I requested multiple times to be refunded for the books I never received but Of course I never received that either. I would not recommend using this company. I was billed month after month for books that I never received. The company kept saying the books were lost in the mail and supposedly they sent me a new book in which I never received either. I paid for a total of three books that I never received. I close my account back in March and they had the nerve to bill me for A book in the month of July that I never even ordered. Customer service is awful. I requested multiple times to be refunded for the books I never received but Of course I never received that either. I would not recommend using this company.

I did GB when it was privately owned, it worked, it was much better,,, faster uploads things actually WORKED! Now that SF owns it, its gotten very poor, nothing opens, the app SUCKS. It just wastes hours of your time. Then before you can change things around in the photos,,, pooof,,,, NO DRAFT, nothing is saved and you must wait 20 minutes for ALL your pictures to load in again. THEY have fixed NOTHING! They know they have problems with their app, and IGNORE it, and steal your money monthly. This is a second chance I ghave them,,, Im about to cancel AGAIN. There are other sites that do the same thing. Can someone tell me what these are? Thank you.

Ever since Shutterfly purchased groovebook, it's gone downhill. Customer service is horrible, pictures are terrible. There is NO phone number to talk to a human. For weeks it keeps telling me to update my credit card info when in fact it doesn't expire until 2021. So I did anyway again with a card that e lures in 2022. And they STILL keep sending me notices to update. I did not receive my December book. I uploaded January pictures, and when customer service finally answered an email,, they didn't answer ALL my questions. They once again told me to update billing, and said I did not upload pictures for December and January when I DID. I am thoroughly disgusted and pissed off at this company. I have been with groovebook the day after they aired on Shark Tank. Until Shutterfly purchased company, it was a great service with NO problems at all. Since then, a freakin nightmare. Plus I Received an email their service fee is going up. They were sure able to send that email-but not answer all my problems. Save your money, go elsewhere.

I agree with the masses. Eversince Groovebook was taken over the customer service is so bad! I am charged multiple times a month for this service, and when I send them an email to their info department or billing department I get a generic response that makes it sound like they never even took the time to read my response.
I canceled my membership with them as some months I wouldn't even receive a book and when I would reach out to them they I would have to go back and forth about 4 times with not wanting to update my address but just looking for my missing book. They would say that they are sending another book right away but then charge me for it... I was already charged for it! One month I had 3 charges... non of which have been refunded at this point and I just send ANOTHER email to every email listed on their site. I would love a phone number of where I could call and actually talk to someone. This service is no longer worth it. I would not recommend this to anyone unless you dont care about customer service.