GrooveBook

So, a friend of mine suggested Groovebook because she gets monthly photos for cheap. That's what I want. A book of baby photos that I can keep on a bookshelf and refer back to. I added my first 100 photos in May and added my card information. When my book closed out, I received an email that my card information was declined but if I hurried and fixed it I could still get my book. I changed it immediately and emailed them to ensure I'd still get my book. The answer was no. So I filled up my book again for June. My book closed out and again my card was declined. *two different cards*. So I emailed yet again and asked them what was up with this because my cards are fine and I haven't received a book. They asked me yet again to change my card information and address this time. So I did and filled up my July book. When my book closed out MY CARD WAS DECLINED AGAIN.

At this point I sent a very nasty email and got a prepaid card, put $30 on it and tried again for August. My August book I closed out early for an extra fee. MY. CARD. WAS. DECLINED. AGAIN. So I deleted the app and made sure they knew and everyone else I knew that I and no one else that I know will use their company.

I was so excited to hear about them when it first came out. What a great idea?! The idea may be fantastic but how they run their business is not. This company in my opinion just doesn't care about their customers. Every SINGLE time I go on the app it doesn't work. It either takes a freaking week to upload my photos, it doesn't allow me to at all, stops working midway through or after I finally get my 100 pictures picked after fighting and waiting for it to respond THEN it stops working. It is literally a pain in the $#*!! Their customer service page is completely useless as well. Not only all that but all besides the first 2 books had bad quality printing. Oh yeah! Here's this too. 2 different books I received(that I know FOR A FACT) I chose all 100 photos myself had half the book filled with random, useless photos just automatically put in. I asked them about it and they said it was impossible that their system could do that. WELL IT HAPPENED! So clearly it does have the capacity to do that. I sure as hell wouldn't be waisting even 1 of my 100 pictures on some stupid screenshot of a quiz I did once. I mean; come on! This company could be soooo much better and really worth it if they took the time to listen and care about what their customers are saying, fix all the years worth of issues on their app and care about their printing quality. Just such a waist in my opinion. Go with someone else when getting the printed memories you deserve.

1st let me just say the one good thing about them is that you get a hundred pictures really cheap the pictures are NOT the best quality they are really thin and the color is not real great but with the prices nowadays so they say $2.99 for all the pictures well now that's not the case they charge you more than that and if you put a card on there that has money they will continuously keep charging you without your knowledge and without you approving it so in all reality there is a hidden agenda there. Then to top it off there's no 1 800 number or no number to contact anybody just do it over the internet yeah so they don't have to deal with the issues when they know that people are not satisfied. At first I did recommend and download the site for a few of my friends and now I'm telling people do noteven look at this app they are crooks and all thry want is your money so BEAWARE STAY AWAY FROM THIS GROOVEBOOK! In just sayin and let it be known that u have been warned!

I LOVE this app... at least at first. All my pics were taken with my Galaxy S5 and my groovebook were amazing quality... color and clarity were AWESOME... especially for that price. My excitement was short lived however. SINCE IT WAS SOL to SHUTTER FLY the quality is HORRIBLE. Faded color... grainy... just HORRIBLE! There is NO customer service number to call and when you email complaints you get a generic reply DAYS AND DAYS later if at all that says sorry... we can reprint book or give you credit. NO answer as to WHY the quality is Sooooo bad now. This once was a great app... great quality product and great value. Once SHUTTER FLY took over its a giant FAIL! I know the man and his wife who sold this to Shutter fly are probably cruising the world with their millions... but this was a "passion" of theirs and now it's going down the toilet thanks to Shutterfly... what a shame!
I am cancelling and hope someone else comes up with a comparable product... someone who gives a rats $#*! about the product they pit out there! I will NEVER use or promote a Shutterfly product EVER!

I also had Groovebook for over a yr. All of a sudden it tells me my password is wrong. It was not. So I changed it and updated my account then it stated I needed to verify my address. I did and it still said to verify address. Then my password didn't work. When I contacted groovebook they said they deleted my account per my request. I never requested this. They had to have there tech locate my account. Once they did my password wouldn't work to sign in. They said they can not reset it from there end. Funny because neither could I seeing how the only way to reset it is by logging into your account and going to reset password. Hmmmmm how am I supposed to do that when my password does not work to log into my account. They want me to create a new account. Sure they do so I re-request photo's I already have printed. I requested 3 books so thats figuring out which 300 are already printed. Something is not right with groovebook. Reading all of these comments the same thing is happening to alot of people.

So I have ordered exactly one Groove book. One. In like a year. Yet I've been billed every single month. Not at $2.99 as advertised. But at $7.99. I finally emailed their "customer service" and received a reply saying they would give me so many free books since they had charged me. Figuring I'd give them one last chance I began uploading my photos for their July book. Well... guess I missed their deadline because this morning I went to complete the uploads wig pics of my grandaughter that I took on the Fourth of July and July's entire book is gone. Not even an option to go back to. I can reorder Hi ed book or begin August's book... BUT WAIT! I NEVER ORDERED A JUNE BOOK. SO WHY THE HELL IS "REORDERING JUNE" EVEN AN OPTION? I'm filing a complaint with the Better Business Bureau, I'm filing fraudulent billing with my bank. And I encourage every one of you to steer clear of this app. It is NOT user friendly, their is NO legitimate customer support, and they will keep taking your money even when you don't order anything. $#*!ing scanners.