Walmart Grocery Delivery

Used Walmart delivery for the first time via their store app instead of Instacart. Order was delivered four hours late! I noticed on app that a substitution that cost ten dollars more was used. There was no way to refuse this substitution. Called Helpline. I was told an EMAIL was sent notifying me of substitution! This was not noted on website. Nor was there still any way to refuse substitution on the email. Will NEVER use this Walmart app again!

Wrong order. I stopped Walmart Grocery delivery exiting my driveway alerting her to the wrong order (12 bags). Wrong house. Expected delivery 5 items between 3pm-4pm. No show after 6 pm called Walmart Grocery customer service told to wait until next day to call back. I never did receive my order. And I had to call back to initiate a refund. No call from grocery driver although she said she would.

I ordered a cake and ice cream for Father's Day and my sons birthday. They sent ice cream but didn't even bother trying to substitute a cake (apparently they were out of the particular one that I ordered). We celebrate in less than 30 minutes and only have ice cream :( . Just had a procedure done on my back and I can't get out to purchase one.

My boyfriend will understand but my 10 year old was left in tears with no birthday cake.

You substitute everything else. WHY would you do this?!?!

Usually the service is good. However I've had instances where delivery was delayed to no drivers being available and today told the delivery would be delayed by a day since they did not have personnel to pull the groceries. Also due to no drivers being available, delivery delayed by hours and when delivered, all frozen food was defrosted. I've spoken with the manager over that area and it doesn't see to do any good even though she said she elevated the issue.

Tell me why I just signed up 3 days ago for Walmart food delivery and I've already had 3 problems. Compared to Amazon fresh it's not even a competition.
At first, I was excited because Walmart doesn't charge delivery fees on small orders unlike Amazon fresh which forces you to meet minimum purchase requirements to avoid extra fees.

I have been using grocery delivery for over 2 years, and I had not yet used Walmart's grocery delivery before today. I am very happy with the entire shopping experience and I will continue to use them from now on. The website made it easy to find items I needed and add them to my cart. The produce was fresh and my order was completed without any errors. The delivery service was on time, and I am sure I saved over $50 on my grocery order.

I just created an account for the first time tonight. Ordered around $100 worth of groceries and essentials. I added an item I forgot after the order was placed. I refreshed and it cancelled the order automatically saying return violations on a brand new account. I thought maybe it was because I added the item after so I reordered. It automatically cancelled again. Now I am down $200 with no food, essentials & no money waiting 7 days for the charge to reverse. Thanks Wal-Mart delivery! Now I get to go to bed hungry with no $#*! paper.

UPDATE: Ordered on 9/14 it has now been a week since Wal-Mart cancelled my order and has been holding on to my money. I work from home and now my internet is due so thanks for putting me behind on another bill. Never ever use this sad excuse for a service. They cancelled my order in 5 seconds but they're holding the money for over a week now? Bank cant do anything because it doesn't show Wal Mart cancelling. A big FU to Wal-Mart delivery.

I have used Walmart food delivery in Lakeland FL for over a year. Love the service. Last weekend I had a order cancelled by Walmart. The driver text me and said he was there but people were swearing at each other and told him it would be another 2 hours. I told him to forget it and would have it delivered the next day. I was hoping it was just a fluke thing. I ordered for the next day and it was cancelled again. The next day I went and purchased our groceries and waited a week hoping they had things worked out. We were supposed to get a order Sat between 11 and noon. Nothing. After spending the day chatting with customer service and trying to call the store someone delivered it after 5 pm. I am not sure what is happening but I probably will end up cancelling the service.

I have been using this service for a while now, and am ready to quit! I thought it was okay at first, but it progressively got worse. Orders are delayed, items end up missing and other people's stuff ends up mixed in with my order. Lately, I have had a lot of items missing from my orders. In my most recent order, half my stuff was missing! No more for me! I've had it with this nonsense!

I guess walmart cut corners to save a buck... So our groceries are now lowered to a plastic bag left on the porch like trash... good thing it wasn't food and cloths in the bag with the nail polish remover... Leaked all over the bag. Not to mention how flammable it is

Many times on online orders, Walmart will run out of an item ordered and will substitute it with a totally different product and this is not call substitution, its called wastage of my hard earned money because I don't need that product.

The original product ordered and the substitute are totally different products. That's why I said garbage for brains

Walmart Delivery is simply the worst customer experience ever. I know most people have challenges with the drivers, but even the shopping of items is just not helpful. They simply just ignore orders and I don't use the Walmart+ for gas so this subscription absolutely will not be renewed.

I know this delivery/ order on-line works for most but I have had nothing but headaches. I think it's crap that some people get free delivery while others DO NOT! Free delivery? When? This app is a waste of time seriously. I will take my shopping elsewhere thank you

I have ordered several times from Walmart, 2 out of 8 times my order has actually arrived. The other times I have to call, chat etc and usually end up cancelling order because they say they have no one to deliver it. Unfortunately I paid for the full year. This is really terrible service and completely unreliable.

Order was due for delivery yesterday between 5 and 6 pm. Called the store at 8 and no one answered. Went online to chat, and the person said they would escalate the issue. Nothing. Called at 8 am today and was told someone would call me back. Waited until 3:30 (order is now 21.5 hours late) and had to repeat the order number 4 times as it sounded like the employees were having a party. Was told the manager would call me back. Meanwhile, I went online to the chat and was GUARANTEED my order would be delivered this afternoon by the chat rep. 8 pm tonight (order is now 26 hours overdue) I canceled the order online. This is the fourth time this has happened to me. I'm pretty sure it's the store I use but come on, Walmart, this isn't a new program!

My driver Raymond gave away my entire order to tenants September 10,2023 at 5:15 pm after putting my groceries in a filthy shopping cart he found outside. I live in a secure building and the only way in is to call me. He didn't bother to read the driver notes telling him where to meet me and didn't even call me even though he had my number. Over $160 and he just leaves when I specifically marked that I needed to sign for my order. No picture of my order was sent to me nothing because he just gave it away to strangers! Thanks Walmart!

Thought I would give it the 30 day free trial, realizing it's still expensive bc of having to tip driver. Placed my order and instantly the computer split half of it up for delivery that night and half of it up for "shipping" the next day, even though I had made sure all was in stock and I had selected delivery. Since I had selected 10% tip, the driver got that for the whole delivery also. Got a text saying my order was delivered and it was not. Tried to call WM and recording tells me they have high call volume... 20 minutes later driver shows up. Next day while I am not home, groceries are left on my front door with the "shipping" order. That night, after I had just fallen asleep, my phone goes off with a text from WM thanking me for tipping my driver. WTH? I cancelled this worthless "service".