Horrible, horrible booking experience. I will never, ever, ever use American Express Travel Services. These people are confused, don't listen to what you're saying and always struggle to process the most simple requests. They're usually too busy to chat and they charge you a HUGE FEE just to speak to them. No way. Don't do it. There are so many other travel services out there that are heads and above this services. It's as bad as CheapTickets and they're in India.