Dawn L.

Horrible customer service!

I paid $75 plus tax for my son's McDonald's Crocs. He's autistic and the first time he wore the Crocs the Hamburgler Charm fell off- apparently it was a defect or not connected well because he only wore them for 1-2 hours mainly sitting down.

He cried for 3 days over the list Croc Charm so I messaged customer service to see if I could purchase a new Croc charm- apparently their warranty doesn't cover them (which I didn't ask for one for free) AND you can not purchase one if something happens to yours

Not exactly what I expected from a company that charges $75 for rubber shoes!

I REFUSE to ever purchase another item from the Croc Company. Apparently subpar products and customer service which is even worse!

I ordered a cake and ice cream for Father's Day and my sons birthday. They sent ice cream but didn't even bother trying to substitute a cake (apparently they were out of the particular one that I ordered). We celebrate in less than 30 minutes and only have ice cream :( . Just had a procedure done on my back and I can't get out to purchase one.

My boyfriend will understand but my 10 year old was left in tears with no birthday cake.

You substitute everything else. WHY would you do this?!?!