Walmart Grocery Delivery

Didn't get our order and now have to starve for 3 days because we are not allowed a refund for that long. Walmart will not just resend the order they did not deliver. They told use they could not deliver it in two hours which i was already annoyed with and to expect it between 8 am and 9 am the following day. Never arrived and when looking online it was said to have been delivered last night but i got no buzz or knock on the door. This is a horrible horrible company, when escalated to supervisor they just kept saying that i have to wait 3 days even if my pregnant wife and my daughter and i have to have no food. Horrible horrible... this should be illegal. Worst ever can i give less than a star perhaps -10 stars

I lost count how many times walmart screwed me on giving me real near outdated food. They pick you stuff you order thats almost expiring dates on products examples bakery they don't want to put it in the discount bins so they put it in your order or dairy items. Their pos's plain and simple

I tried placing a delivery order to save time, since we were unable to go to the store. The order was indefinitely delayed, no updates were given, and we ended up wasting more time in the end. Walmart consistently does this and I could not, in good conscience, recommend their services to anyone. It's just not worth it.

I waited 3 1/2 hours for delivery and made multiple phone calls to the store. Still no groceries. My husband has cancer and I am disabled as well so we can't go shopping or carry heavy items. The last phone call the man hung up on my. I was polite each time I called but this isn't going to be as such. I pay monthly for delivery and always tip the driver. This entire ordeal was so unprofessional it's beyond words. Don't waste money at Walmart you won't get what you pay for. This is one of the reasons the $15/hr minimum was should not happen. They need to pay me for the 3 1/2 hrs I had to sit and wait for NOTHING! But that won't happen but you bet they will get a raise increase for doing a poor job.

I have been ordering groceries from Walmart for 2 years. Lately I have been missing items. This time half of my order was missing. I know I can put in for a refund but this inconveniences me when my order doesn't come. If the item is unavailable then I would get a text from Walmart. So where are the "missing" items. Walmart needs to keep a better check on their delivery drivers. It seems like they are keeping some for themselves

Ordered grocery for delivery on 7/7/ 23 between the hours of 5 p.m. - 6:00 p.m. delivery updates states its on the way, soon after if was cancelled. With no update other than delayed. Following morning, situation was not resolved... I had to cancelled my order and then wait up to 10 days for my bank to release the hold on my card. Walmart needs to pay attention to customer service or services offer. Being it was my first time using this service, I have to say it is a horrible experience with no one to answer the phone at the store in order to resolved the issue... I am disappointed and is very unhappy.
Will not be shopping there anymore.
Unhappy Customer.

Most orders so far have been on time and complete. Expiry dates within bounds. But lately, the service totally collapsed. No explanation. No nothing. I like the convenience and I tip well, but no more of this. If I want it done right, I need to do it myself or hire my own shopper.

I am happy with this service per se. What I am NOT happy about is constantly ordering food that is showing in stock online when I order it and then it's "out of stock" when it comes time to deliver my order. They need to start "harvesting" these items when the orders are made, not 12 hours later when enough opportunities have occurred in store for the product to become sold out. I had an order today with about a dozen items on it and 5 of them are now "out of stock" for delivery when they were certainly "in stock" when I ******* ordered them. Despite my colossal annoyance at this ongoing problem I still think it is well worth the cost to not have to go out and get this stuff myself.

Every time i order something they dont have one of the items. If they don't have it in stock then there should be sold out so i am not wasting my time ordering and paying for delivery. I could have gone elsewhere.

Placed order for 9 to 10 time slot January 6,2022. Waited all day for arrival. Called to a real person. Didn't really understand what he was saying but said Walmart substituted items but would arrive still that day. Talked to Chat Walmart who told me it was cancelled.
They said driver came here but no one answered. I was here all day. No one called so groceries returned. Nothing in tracking saying this.

Called next day and even talked to Supervisor. Walmart said you got a refund. Does that make it okay with the stress I was put through. No, not at all. Why do they come on and have a special line for seniors and disabled and as soon as they get the payment... not helpful.

Have used Walmart delivery for a few years, but whatever changed at Walmart has left their delivery service in a wreck. Like most others My last few orders have not arrived or has been delayed for an indefinite period of time. Customer service says all the right things but they don't deliver or follow through. Said they didn't have enough drivers, but after waiting I used Instacart from Publix an received my order in two hours. So Publix can find drivers but Walmart can't? Publix and Instacart are more pricey, but at least they get the job done. Time to switch to Kroger or Amazon

Do not do it, they are the worst, unreliable, and some of the drivers, let's just say they are less than competent. I have had orders not delivered that were marked as delivered, received produce that was not fit to eat, had my money held up for days while waiting for a refund. They are a large corporation that in my opinion, that doesn't give a hoot about whether your weekly grocery money is languishing somewhere. Guess it is let them eat cake as far as they are concerned.

I had been using Walmart delivery since it was introduced. But twice now, they have put my account in the hole.
They used to just take the amount owed from the hold amount. But now, they are billing before the hold is released, and it will overdraw you if you don't make sure you keep an equal amount in your account. I just paid bills, thinking that when they did this at Thanksgiving, it was just a glitch or something.
Now, I am slightly overdrawn. It is Saturday and they have informed me that the hold has to expire naturally between Monday and Thursday. This is no way to do business.

Ordered a delivery on Thursday. Friday was booked so a delivery for Saturday was the option. Come Sunday night still no delivery. Called both the store then the Hotline. Reply was "waiting for another driver to be assigned it may be another 23 hours and 17 minutes." Just laughed at such a ridiculous reply and wanted my money back. Walmart delivery gets Two Thumbs Down!

The Walmart+ app itself was not the best experience for me. I could never get the discount gas because the app could never connect to a pump and it's only usable through the app which sucks because I actually AM a delivery driver (that app is also faulty, was forced to deliver for free for 3 hours). Now my vehicle is out of commission so getting items delivered would be my best option but that is also a bust. My delivery driver made it to my house, placed my order into my house, and after almost 10 minutes of trying, she had to take the order back to the store because again, the faulty apps, I still got charged for delivery. And the best part… I have to wait up to 10 days to even get the hold released from my bank, need that money readily since I now have no transportation. It was NOT worth it to me, I now see why spark drivers have so many complaints.

Used Walmart delivery for the first time via their store app instead of Instacart. Order was delivered four hours late! I noticed on app that a substitution that cost ten dollars more was used. There was no way to refuse this substitution. Called Helpline. I was told an EMAIL was sent notifying me of substitution! This was not noted on website. Nor was there still any way to refuse substitution on the email. Will NEVER use this Walmart app again!