Walmart Grocery Delivery
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Walmart Grocery Delivery

How would you rate Walmart Grocery Delivery?
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Washington
2 reviews
1 helpful vote
Follow Jade K.
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Walmart Delivery
February 14, 2021

Walmart pick up and delivery charges $17.95 2 hour delivery $9.95 for next day morning delivery or $7.95 for day afternoon or evening delivery and at those prices I either want most my stuff, to be ask if I want a substitution before I get it and not have to go through the hassle of trying to get a refund for something I didn't want, get the right item, not have my item leaking everywhere. I paid $17.95 for delivery this week and got less then have my order I would had like the chance to cancel that and to see if another store had it because that was a lot of money for 9 items missing and the whole reason I made the made the order was for the valentine day stuff you were out of so I had to go spend money somewhere else anyways. Then my sons valentines toy that you substituted for another toy didn't even work so now I have an upset child and I have to go spend more money to get him something else.

Date of experience: February 14, 2021
Arizona
1 review
2 helpful votes
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Time saver
April 24, 2022

Have used Walmart delivery since June 2021 with no problems. We are in our early 80's and this service is a life saver for us. The drivers have been courteous and bring the groceries into the kitchen and set them on the counter. We are totally satisfied with this service

Date of experience: April 23, 2022
Georgia
1 review
0 helpful votes
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Avoid this "service"
December 5, 2022

I paid for a 1 year Walmart plus account. I only used it for 6 months and had to contact customer service more than 15 times in that period! The savings are good, "IF" you get your order filled and delivered. I canceled the service after 6 months due to constant problems. They refused to refund the 6 months I won't be using it. This service is a joke and definitely NOT a convenience!

Date of experience: December 5, 2022
Canada
1 review
1 helpful vote
Follow Sue K.
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This is the first time I tried Walmart grocery delivery. They missed 9 items of what I have purchased and still charged the same delivery fees. I need to go out to buy those missed items. What kind of system does Walmart use that can miss so many items? Is it a human error or a system error?

Date of experience: August 12, 2022
Texas
1 review
0 helpful votes
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Horrible
July 25, 2022

Had it 4 months they have hardly ever got an order right. Products missing, broken eggs, not ok substitutions. And the last 3 deliveries have been late or cancelled. Ordered this morning delivery 7 to 8pm its 10pm had to cancel the order. No communication other than delayed ill be shopping elsewhere

Date of experience: July 25, 2022
Michigan
1 review
0 helpful votes
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Lots of fraud!
June 6, 2021

After joining walmart grocery I began receiving fraudulent charges to my credit card from multiple states!
Someone in there system is using this service for their own benefit!
Canceled all, wasn't easy!
Hope this helps someone else avoid this SCAM!

Date of experience: June 6, 2021
Canada
1 review
2 helpful votes
Follow Rejith R.
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I had very bad experience about Walmart online order yesterday and I contacted the support service but didn't get proper answer. The Delivery person dropped the items in the different unit mixed up with different orders. Even I missed half of the items what I ordered. I called customer support service up to supervisor level but didn't get any proper solution.It was a horrible experience which I have never expected.

Date of experience: January 9, 2022
Florida
2 reviews
0 helpful votes
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I have been ordering Walmart grocery. At this point in time I am really hating Walmart I must change my grocery delivery to another store in multiple items are either spoiled or expired. Absolutely no good. I also ordered a bag of dry cat food. Purina Pro Plan lamb and rice. It took almost a week to ship from California and when I got it it was expired 7 months ago. I opened up a jar of Greek pepperoncini, most of the peppers had black stuff all over it. This is stressing me out and I cannot order from them any longer it's not worth saving money cuz I'm not saving money. Walmart is disgusting and there are no damn good

Date of experience: September 10, 2022
California
1 review
0 helpful votes
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The walmart i go to is so bad i hope this letter stops everyone from gettingthere food there delivered... we keep getting old food, i mean right now i just brought bread its almost all full of mold. The potatoe's have eye's aka roots growing a inch out. Which means there really old. There drivers at door dash not only take there time. They come with the food all over the place as if they been racing they even have come here with no bags i had to go up stairs 3 flights to get bags to put my food in. I have complained 15 times easy they just don't care. They all say this will never happen again. All lies. I can't even tell you how pissed off i am..

Date of experience: March 16, 2022
South Carolina
1 review
13 helpful votes
Follow N A.
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I've been a customer for online delivery from Walmart ever since the whole covid thing happened. Since then, I've had nothing but trouble from ordering from them. Several times they've delivered to the wrong address. Sometimes, they don't even deliver at all and say they have no record of your order ever being placed despite charging you. More times than I can count I have received damaged items with safety seals broken. It's absolutely ridiculous. I have a membership but I'm canceling.

Date of experience: September 24, 2021
North Carolina
4 reviews
8 helpful votes
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My last 3(edit 4) orders
July 19, 2022

My last 3 orders.
1. Arrived over an hour late, wouldn't cancel order when I tried. All frozen foods thawed and melted.
2. Was an hour after delivery time, this time got it canceled.
3. Reordered from night before, got delivery notice halfway into delivery window, Nothing delivered, nothing! Picture of my groceries delivered was solid black.
4. Today I actually received my order. Only 30 minutes late, delivered by an entire family including 3 small children. The order contained a bag if rotten potatoes that stunk so bad that you had to know. At least 50% were rotten. But at least I did get a delivery?
What is going on with this company

Date of experience: July 19, 2022
Arizona
1 review
0 helpful votes
Follow Carolyn H.
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A monthly subscription is $12+. ONLY the first order has free shipping. Additional orders are $10 + tip + tax. Broken bag of Fish, broken eggs, missing items, & very uneducated *******@local market & main delivery center. I had to contact my bank and have Walmart blocked from accessing my acct., getting new card and contacting legal services. Out over $300 because they billed orders to my debit card instead of EBT card. They have no way to reverse charges so they say!? No way to look at my orders/invoices to see what was EBT and what was cash/debit?! I'm sure my lawyer can "copy & paste"! How many others are being ripped off!

Date of experience: June 20, 2021
Colorado
2 reviews
2 helpful votes
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I never did get my groceries, several texts, emails, phone calls and hang ups. Walmart has now started using Doordash for delivery. I personally think that company is the worst. This proves it, from what could be figured out, the Dasher either delivered my groceries to the wrong house or kept them, yes kept them! I was told by an employee at the store that they have had these problems before. I will never order delivery from WallyWorld again! What a joke.

I did submit a complaint with customer care and sent an email to corporate, like that will do any good!

Date of experience: July 19, 2021
Virginia
1 review
0 helpful votes
Follow Vincent R.
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First and foremost the low income, disabled and elderly suffer the most from Walmart's Grocery seedy service.The Walmart Corporation and their so called staff and management are careless, disrespectful and unprofessional! Walmart cares only about your money! The baiting and switching of products, the missing items, not having the website advertised items and not letting the consumer know until after check out. The third party company drivers are disfunctional idiots, uneducated, uncaring and seemingly mostly thieves, alcoholics and or dope fiends. Also Walmart should offer promo codes and discounts to their deidacated customers. If l could give no stars l would! This is criminal to their customers and Walmart Corporation is fully aware of all of these situations.

Date of experience: November 4, 2022
Georgia
1 review
0 helpful votes
Follow Daphne C.
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My grocery orders always have substitutions, or an item that says they have in stock is never in stock. One of my deliveries was cancelled because of "refusal to deliver". What does that even mean? Walmart never explained why it was refused.

Date of experience: May 12, 2022
Georgia
1 review
0 helpful votes
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Awful, awful, awful! You can never get a delivery date for a whole week after trying to place an order. Then you check the next day and they have one for $10! They do not care about raping you for their service!

Date of experience: March 4, 2022
California
1 review
0 helpful votes
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Just ok
February 10, 2023

Walmart grocery delivery is just ok. I have a Walmart plus membership and it pays for itself with free delivery between groceries on items from Walmart.com. The grocery app is easy to use but there is one major flaw. I'm rarely successful at updating substitutions. I'll get a text, go into the app, decide that no I don't want 3 loves of bakery French bread instead of the sliced sourdough I asked for. I'll decline it and it always shows up anyway. Then I'm stuck. If I wanted to go into Walmart to return these items I'd probably do my own shopping in the first place! And don't get me started on the fruit and produce. Moldy fruit, strawberries with BROWN tops, etc. You'd probably find better fruit abandoned on the side of the road. Seriously.

Date of experience: February 10, 2023
Texas
1 review
6 helpful votes
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Kept my 165.00
November 8, 2021

Paid 164.15 for a delivery order. Paid delivery fee tip etc. Then Walmart sends me a email saying they have decide to ship my ideas instead of delivery even though I Paid a delivery fee of 9.99. So I canceled the order as I didn't ask for ideas shipped. 6 days later Walmart still has my 165.00 saying it's my banks fault. No refund yet or probability never. But they offered me 10 off of my next delivery order, like wth do they really think I will do that again

Date of experience: November 8, 2021
Colorado
1 review
4 helpful votes
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Instacart is better
January 15, 2022

Too many fees. Substations you don't want and no way to say no. If I ask for sticks of butter it is a sure bet I don't want a slab. I now have butter that will be a pain to measure for baking. Never would have happened with Instacart.

Date of experience: January 15, 2022
Canada
1 review
1 helpful vote
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Even though I have marked that I would take substitutions I still was missing products. How hard is it to substitute pasta. They have no problem giving a refund but it takes days. Was having a couple of friends over, hadn't decided yet what to make. Had buns but no burgers. Had sauce but no pasta. The thing that is most frustrating is I paid top delivery price to get it within 2 hours. Had to order from another grocery store, once again having to meet their minimum amount for delivery and pay delivery charges. I'm a senior (vulnerable) some vision problems is one of my disabilities. So I don't drive. I live alone. Really can't afford to take a taxi everytime. I need to shop. One of the things I don't understand is why they couldn't send my missing products. They said that was not their policy...?

Date of experience: May 4, 2022

Overview

Walmart Grocery Delivery has a rating of 1.2 stars from 655 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart Grocery Delivery most frequently mention customer service, next day and wrong address. Walmart Grocery Delivery ranks 121st among Grocery Delivery sites.

service
415
value
368
shipping
341
returns
306
quality
339
+142