From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
From the time we arrived to the time we dropped the vehicle off, our experience was nothing short of great. The vehicle arrived on time and within minutes we were on our way. We were greeted by friendly staff and treated like proper customers. I would definitely recommend
Very pleasant and quick experience both collecting and returning the car. Definitely use them again
Hi Fiona,
Thank you for your five-star review.
We are delighted that you had an excellent, hassle-free experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very pleasant Ukrainian lady helped us.
Not the easiest car rental to find as not in the airport terminal - about a 10 minute walk with luggage.
A very competitive rate through Easy Jet. I would recommend getting excess insurance as the roads are pretty hair raising and not much street light for night driving, but all in all I would rent from Green Motion again. Sarah
Hi Fletcher,
Thank you for your five-star review.
It is brilliant to hear that our rental agent was able to help you and we appreciate your feedback on the location of our rental station.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No fuel at all was in the car, they used to do it to let people bring the car with more fuel, cheap way to cheat people
Front right Head light was not working, they dont even bother to fix it
They deduct money from the deposite without sending details for what they deduct
Hi Emad,
Thank you for your review.
We are really sorry to hear that your experience with us has fallen below your expectations.
We do make our like-for-like fuel policy clear in our Terms & Conditions and during the booking processes to ensure that customers are informed before they decide if we suit their rental needs.
We will look into the issue with the headlight to ensure that this is rectified before the next rental.
After checking your rental records, I can confirm that the deduction from your deposit was for HGS tolls.
We truly appreciate you taking the time to provide us with this feedback. If you have any further questions, please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
I have collected the car at Larnaca airport. It was fast & easy, as I had provided my license & passport information when I made the registration. The car was new, clean & the class which I booked. The clerk was friendly & professional
Hi BK,
Thank you for your five-star review.
We are really pleased that you liked the rental vehicle from Green Motion Larnaca.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had a great experience with greenmotion, the employees in the reception in the airport very friendly with big smile, very fast of handling my paper work and documents, the car was clean and new model
Special thanks to Mr. Can
Hi Wasim,
Thank you for your five-star review.
It is fantastic to hear that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The service was superb, the car was clean and in a good shape. Nice comms via phone since I've landed at the airport. We've waited about 20 mins at the airport, so really quick pickup from the second floor of the airport in Zagreb. When I returned the car there were no problems at all. You can order an Uber from the parking lot to the main city. Nice and easy. The deposit was unlocked on my credit card before I even left Croatia (about 2-3 days). Highly recommend this rental :)
Hi Natalia,
Thank you for your five-star review.
We are delighted that you received superb service from our team at Green Motion Zagreb.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good service, nice friendly staff in Montenegro
Hi Ilona,
Thank you for your five-star review.
We are really pleased that you found the team at Green Motion Montenegro to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Guzelsıfır araç verdiler tertemizdi. çok hızlı ve kolay oldu. Yardımcı olan çalışan tüm personel arkadaşlara teşekkürler
Hi Erdem,
Thank you for your five-star review.
It is great to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy, available, nice experience,
I can offer for my friends
Hi Burak,
Thank you for your five-star review.
We are thrilled that you had a nice experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When I was home I got an invoice with description 'servizio'. I sent an email with my question what was meant by that and where I could have seen that in advance. The only answer was for washing the car. Not only the amount was too high for a car wash, also nobody told me I had to pay for that and it also was not written down anywhere. On my request for further explanation on this I still received no answer
Hi,
Thank you for your review.
We are truly sorry that you have received an unexpected charge. If you would like to contact our head office team using the form at www.greenmotion.com/contact we would be more than happy to look into this for you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Nice experience, I love this company for its good services and beautiful treatment
Hi Ahmed,
Thank you for your five-star review.
We are thrilled that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good: Precise, professional an rapid
Needing improvement: 45minutes waiting for transfer at Airport!
Hi Macarico,
Thank you for your five-star review.
We are pleased that you found our team to be professional and appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent customer service and fleet. Would happily recommend.
Hi Patrick,
Thank you for your five-star review.
We are thrilled that you received excellent customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The pick up and drop off were fine. Very competent people both times. They could do with more staff at busy times.
Hi Syed,
Thank you for your five-star review.
It is great to hear that you found our staff to be very competent and appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Booking the car has been a smooth less experience.
Hi Ernest,
Thank you for your five-star review.
We are delighted that you had another efficient rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick and clear. I will give a better feedback after using the car
Hi Fausto,
Thank you for your five-star review.
It is amazing to hear that you found our booking process to be quick and clear.
We hope that you will enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Empty fuel tank upon pick up. Fraudulent extra charges for alleged damage charged to card without permission.
Easy booking, easy process, waiting to get the car now
Hi Emilie,
Thank you for your five-star review.
We are delighted that you found our booking process to be easy.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Good price, easy enough booking. No pickup Saturday afternoon/evening.
Hi Steinar,
Thank you for you four-star review.
We are glad to hear that you like our prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kalideen,
Thank you for your five-star review.
We are delighted that you had an awesome rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.