Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Staff was helpful and the vehicle was in great condition. Easy experience
Hi Rossetti,
Thank you for your five-star review.
We are delighted that you found our staff to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience at the car rental. Quick and efficient.
Hi Marvin,
Thank you for your five-star review.
We are thrilled that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly, efficient and hassle free experience. Timely pick up and drop off from airport terminal a bonus too.
Hi Louise,
Thank you for your four-star review.
We are thrilled that you had a hassle-free experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was rented a very nice car and was happy with a good value for money.
Hi Cyprian,
Thank you for your five-star review.
We are very happy to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I hired a car through GreenMotion when I was travelling to melbourne. The pickup location is convenient and next to a train station. The car was almost new. Pickup and return was easy. I will hire again next time.
Hi Mike,
Thank you for your five-star review.
We are thrilled to hear you had a good and convenient rental with Green Motion Melbourne.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had a good experience renting a car from GreenMotion at Stansted Airport. Easily accessible from the terminal. Friendly staff. Smooth handling at pick up and delivery.
Hi Joseph,
Thank you for your five-star review.
It is fantastic to hear that you had a good experience when renting from Green Motion Stansted.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Enjoyed dealing with Chris, Ali and Joel! Smooth and professional service, and friendly atmosphere! Will definitely be using their services again!
Hi Magdalena,
Thank you for your five-star review.
We are really pleased to hear that you received smooth and professional service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience renting a car. From airport pick up to returning the car, there was no problem.
Hi Spurgeon,
Thank you for your review.
We are really pleased that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff was very kind. And I checked a little bit early but staff helped me to receive a car. So much appreciated it
All good very efficient, although cheaper than other car hire companies, it was still very expensive especially as it was off airport. To close at 19:00 is ridiculous at an international airport.
Hi Atkinson,
Thank you for your five-star review.
We are delighted that you found us to be very efficient and appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was excellent. We received courteous and prompt service.
Hi Goldstein,
Thank you for your five-star review.
We are really pleased that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly people. I still hope someday you can pick up the luggage, run by an automated kiosk, scan your ID and get the keys. Until then we just have to live with admin required. But GreenMotion did a great job.
Hi Kurth,
Thank you for your five-star review.
It is brilliant to hear that you found our team to be very friendly. We appreciate your feedback and will pass this on to our product development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had a great experience with the team and service.
Really recommend
Hi Fugiwara,
Thank you for your five-star review.
We are thrilled that you had a great experience with our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ha sido todo sencillo, facil, atencion y trato excelente.
Pienso utilizar en futuros desplazamientos esta compañia
Hi Martinez,
Thank you for your five-star review.
It is great to hear that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had great experiences quick, friendly staff, easy pick up drop off, great car we will definitely be using greenMotion again
Hi Cruickshank,
Thank you for your five-star review.
We are delighted that you found our team to be quick and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Tomas,
Thank you for your five-star review.
It is brilliant to hear that you are very happy with everything.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I found GreenMotion to be friendly and helpful. The car was very clean and in great condition. Will be using them again in the future.
Hi Hayley,
Thank you for your five-star review.
We are delighted that you found our team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I found the staff friendly, very helpful. Car was clean and suited my needs.
Hi Julia,
Thank you for your five-star review.
We are thrilled that the rental vehicle suited your needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I found the process seemless, greeting was very professional and quick, The car was lovely to drive and economical, and when returning the scar Abdul was exceptional with his Professional and friendly responsiveness Mike
Hi Chandler,
Thank you for your five-star review.
It is brilliant to hear that you found our processes to be seamless and that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: I have used them many times, always cheapest, always very new cars, always charming and helpful staff ( Stansted Airport). Every firm will try to get you to upgrade. Buy a 3rd party policy, and just say you have your own cover. Up to now I have never been scammed. I ALWAYS inspect the vehicle before. I drive off. I take photos and make sure I get it inspected and signed off by staff when I take it back.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car
Hi Melissa,
Thank you for your five-star review.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.