From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very nice car and good service. Like it seems with all rental cars, it took about 30 minutes to get checked in and in the car. But great after that.
Overall a good experience in renting a car with Green Motion at Manchester Airport. The price was very good compared with the major car hire companies. The car check out and in was carried out very well. The site is a bit of a distance from the airport, and the site itself is basic but given the price it was acceptable. The car was a hybrid and very good.
Hi Kelly,
Thank you for your five-star review.
We are really pleased to hear that you had a good experience with us overall at Green Motion Manchester.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The only reason this is 4 instead of 5 star is: (1) location off airport was difficult to get to without recommendation from the company. It seemed the airport bus was the way rt go, but it comes only once an hour (and the bus drivers were not helpful or friendly). We got the the buss stop with 50 minutes until the next one was due. Use uber or a taxi to get there. We did use uber to get to the airport when we returned the car -- at the suggestion of the Green Motion staff -- and it was much easier; (2) the car was not ready when we got there. It needed to be cleaned. But it was not really cleaned inside or out -- more like a lick and a promise. This is not necessarily the staff's fault as it was high season and there are car shortages. Still... it was irritating to have a slightly dirty car (on the inside)
Hi Richard,
Thank you for your four-star review.
We are glad to hear that you enjoyed your rental with us and appreciate your feedback. We truly apologise for any inconvenience that these issues may have caused you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had to extend my booking several times due to work schedule changes- easily and effectively done. No problems with the invoice after.
Hi Todor,
Thank you for your five-star review.
We are very happy to hear that we were able to extend your rental without any issues.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very polite attendant. Clean car and in good mechanical condition.
Hi Swita,
Thank you for your five-star review.
We are delighted to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The rental experience was smooth. I made preorder of Ford Tourneo. The officer at the airport desk kindly upgraded it to almost new Fiat Doblo with just 5000 km milage. Appreciate and would recommend to others.
Hi Fakhritdin,
Thank you for your five-star review.
It is great to hear that you had a smooth rental with us and enjoyed a free upgrade.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good morning, I am really satisfied with the human quality of the people who work there, the car they gave me was impeccable, clean with no bad smells and it was the same car that I rented through booking, I recommend them 100%.
Hi Rodriguez,
Thank you for your five-star review.
We are really pleased that you were really satisfied with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff and process at Green Motion were great, things i will be aware of next time though is to do more research on the car, the model i booked was much smaler than it looked in the photograph and it was not a model i am familiar with. Also i booked the insurance through the booking site, there was no mention there that this was not associated with Green Motion and that it would be simpler for me to could get the insurance directly through Green Motion when i picked up the car. I would also say that the Hotel Hopper service they tell you to use to get from Heathrow to their location is AWFUL, they are slow, irregular, we waited almost 2hrs for one to show up. Ignore this bus and book an Uber, the journey is only about 5 minutes.
Hi Silva,
Thank you for your four-star review.
We are happy to hear that you had a great rental with us and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Would use company again as it was local to get to my work to pick up car
Hi Mrs. E,
Thank you for your five-star review.
We are thrilled that you liked the rental vehicle and appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent Manger and Excellent staff (Taher) very helpful and doing their best to provide an exceptional service. Wish them all the best.
Hi Barakat,
Thank you for your five-star review.
It is fantastic to hear that you received exceptional service from our excellent team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff (Drew) was very nice and very helpful. And we got value for what we pay for.
Hi Sione,
Thank you for your five-star review.
We are really pleased that you found our rental agent to be very nice and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very nice car, smooth pickup and drop off! No problems at all!
Hi Ira,
Thank you for your five-star review.
It is brilliant to hear that you liked the rental vehicle and had no problems with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Professional and very kind with clients. Very good car and people
Hi Centonze,
Thank you for your five-star review.
We are thrilled that you found our team to be professional and very kind.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Smooth experience and delivered what was asked of them. Friendly staff. NOTE: If you are going to and from the airport, there is a free shuttle bus.
Hi Simon,
Thank you for your five-star review.
We are delighted that you had a smooth experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly and helpful staff made the collection and dropping off the vehicle very painless. Free bus to and from the Airport is an extra convenience.
Hi Brendan,
Thank you for your five-star review.
We are thrilled that you found our team at Green Motion Heathrow to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very helpful staff. Car was excellent for my trip. All was great.
Hi Cribbin,
Thank you for your five-star review.
It is fantastic to hear that you had an excellent rental with us in London.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great experience, great service, we would definitely book with them again.
Hi Andrea,
Thank you for your five-star review.
We are delighted that you received wonderful service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very easy company to deal with. Pleasant staff, remained friendly and polite even when under pressure.
Would highly recommend.
Hi Pyke,
Thank you for your five-star review.
We are thrilled that you find us to be a very easy company to deal with.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
İts hard to set fuel level while give back cars. Maybe a full tank of fuel extra to your company. Its not fear.
Hi Mustafa,
Thank you for your review.
We appreciate you choosing us for your rental needs and appreciate your feedback on our fuel policy. We apologise for any inconvenience that this has caused you.
We hope that you will give us the opportunity to restore your faith in our brand in the future.
Kind regards,
Green Motion International Customer Services.
Apart from two small points of improvement, everything else was very good. The shuttle to and from the pick up point runs every half hour. The pick up/return personnel was efficient and nice. The car above expectations and clean. Contract conditions clearly stated and respected.
To improve: they do not answer to the telephone number they report on the voucher (that replied to an email inquiry after a couple of days) and they do not tell you that you do not have to pay for the shuttle transfer.
Hi Giuseppe,
Thank you for your four-star review.
It is great to hear that you had an almost perfect rental with us and appreciate your feedback on how we can improve.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Thank you for your four-star review.
We are really pleased that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.