From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The GreenMotion staff was super friendly and the vehicle was very clean.
It was simple and straightforward no problems for pick up and return absolutely brilliant the was perfect keep up the good work
Hi Richard,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion and that you found our team to be very professional and respectful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have been using GM for years and never had any problems.Friendly staff and we can even have a joke when they tell me to be a man and upgrade!
Hi Julian,
Thank you for your five-star review.
We are thrilled that you have been choosing Green Motion for your rental needs for years. It is fantastic to hear that you find our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good friendly service, Car was ready for pick up promptly. It was a beautiful new, clean and up to date car. Would definitely hire from green motion again.
Hi Edna,
Thank you for your five-star review.
It is great to hear that you wish to rent from Green Motion again. We are delighted that you received very good friendly service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Just what we needed, great service and great little car.
Hi John,
Thank you for your five-star review.
We are delighted that you had great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
First time user of Green Motion Car Rental and was extremely satisfied with the very efficient booking process and helpful customer service. Payment options were fully explained in advance and selected option represented great VFM. No hanging around at Gatwick Airport with car ready upon arrival. I would have no hesitation in using Green Motion again in the near future.
Hi Christopher,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs. It is fantastic news that you were extremely satisfied and wish to book with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Service und Mitarbeiter sehr gut! Jederzeit gerne wieder!
Hi Andrea,
Thank you for your five-star review.
We are delighted that you found our service and staff to be very good.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was litle older, but never left me on road.
The price of rent was good.
Deposit is to high for this car.
Hi Milan,
Thank you for your four-star review.
We are really pleased that you appreciated our Green Motion prices. Thank you for you feedback, we will pass it on to our develpoment team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was brand new and in very good running conditions. However, the shuttle may take a long time to take you to the rental office and it'd be easier if they were right at the airport
Hi Edson,
Thank you for your four-star review.
It is great to hear that you were pleased with the vehicle supplied by our Green Motion team. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had a great experience. Friendly staff, helpful to sort out issues - and the car was clean, new and fantastic.
Hi David,
Thank you for your five-star review.
We are thrilled that you had a great rental experience with Green Motion. It is fantastic to hear that you found our team to be very helpful and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reception à l'heure bonne attitude professionnelle. Merci
Hi Nour R,
Thank you for your five-star review.
It is great to hear that you found our Green Motion service to be good and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Straight forward Helpful staff Offered excellent car
Hi Alan,
Thank you for your five-star review.
It is fantastic news that you found our Green Motion team to be straightforward and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Die Kommunikation, die Übergabe und die Abgabe des Autos war sehr einfach und unkompliziert. Das Auto perfekt. Vielen Dank
Hi Ingrid,
Thank you for your five-star review.
It is amazing to hear that you found our processes to be easy and uncomplicated.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After some time, we got hold of the driver to pick us up from LGW airport. At the car rental, we got a nice upgrade to a brand new VW minivan.
Hi,
Thank you for your four-star review.
We are delighted that you found your rental with Green Motion to be great value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We arrived in Riga Airport, and just 20 minutes after we land, we have the keys to the car. The person handling us was very professional, and was quick and informative.
Hi Morten F,
Thank you for your five-star review.
We are thrilled that you had a magnificent rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Mikhail,
Thank you for your four-star review.
We are really happy that you choose Green Motion for your rental needs. Thank you for your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very pleasant staff described the whole of the details very well
Hi David,
Thank you for your five-star review.
We are very pleased that you found our Green Motion team very pleasant.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent value for money, car was in a good state and staff was very friendly, can only recommend it!
Hi Chary,
Thank you for your five-star review.
We are very pleased to hear that you found us to be excellent value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very reasonably priced small car at Easter, 45 euro for week. Couple of small things, petrol cap hard to release and low battery in key. Staff were excellent.
Hi Donal,
Thank you for your four-star review.
We are glad to hear that you found us to be reasonably priced and apologise for any issues you faced with the vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
SCAM ALERT! Worst experience EVER. Rented through Priceline for $30 and change. When I arrived at this offsite office, the scam began. Would you like our insurance? No, my USAA insurance covers me. Their answer was ok, thats fine, do you have all 20 pages of your insurance policy with you and if you use your insurance, we will need a $2,000 deposit! I said I can pay the deposit, but absent my actual, printed out insurance policy it was a no go, It's a scam! I am 65, I have rented thousands of cars in my life, NEVER have I had this bad an experience! The caar they rented me had marks and dings on every panel! A piece of junk in most fleets. The brakes were bad too! When I asked one of the employees how he deals with working for a company where every customer is upset and yelling his answer wasnt to defend the company, he sais "you get used to it!" BEWARE! STAY AWAY!
Hi Mike,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luke,
Thank you for your five-star review.
We are thrilled that you are very satisfied with your rental with Green Motion and found our team to be super friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.