From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Reception Guy Ritz,
He is brilliant he was so helpful. Now i am gonna book my car through green motion rather middle companies
When I rent a car from greenmotion at Austria, Vienna Airport.
When I turn on engine, engin light and maintenance light is on.
So I asked changed similar car, but they don't have any.
I asked cancel and money back, the staff cancel right a way.
I came back from vacation last Saturday.
They don't money back.
I sent a e-mail greenmotion and Priceline.
So Priceline request money back to greenmotion but they denied.
They are illegally hold 1075.24 Canadian dollar and not refund.
Please don't take high risk from Greenmotion.
Hi Yunki P,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Really good booking process, have read some negative reviews but taking a gamble
Hi Nicola,
Thank you for your five-star review.
We are delighted that you found our Green Motion booking process to be really good.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
The site was straight forward and the service of the staff was polite and friendly. Tried to post pone the pick up and had so complications leading they accidentally cancelled the booking.
Hi Phiwo M,
Thank you for your review.
We are very sorry to hear that you experienced this issue. Our team would like the opportunity to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy online booking! We've hired a car from Green Motion before and were happy with the process and the car - that is why we are back!
Hi Jacoba,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you were very happy with our rental processes and vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was well done and the staff was very friendly
Hi Mirjana,
Thank you for your five-star review.
We are thrilled that you enjoyed a super rental with Green Motion and enjoyed friendly service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
O que me levou a escolher a GreenMotion foi o fato de aceitarem cartao de debito para o pagamento da reserva.
Ao contratar o veiculo fiz o seguro total e teria em.
Plus GPS e INTERNET. O GPS não foi possivel, o que levou a erros de direção pois em certas áreas a internet nao funcionava.
O atendimento da equipe é PERFEITO, porém a gerencia precisa colocar mais funcionarios para atender, pelo menos 2 por turno para recepcão e entrega.
Hi Maria,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We rented from Green Motion in Edinburgh, Scotland April 14-21st. On the last morning of our vacation before leaving, we got a flat tire from road debris. We were stuck all day sitting in the van with our 86 year old mother with no food or bathrooms. Tried several times calling the emergency # on the key ring, the offices, road services etc. With no assistance at all. We were told by the rental car location multiple times they could not help us. Change the tire yourself they said, well yes we would have if there was a lug wrench in the van. There wasn't. We asked that they bring us one, nope can't leave the office, can't give our names, can't give the manager's name or put us through. They claimed they sent a service maintenance company, of which never showed. We lost a whole day of vacation spent dealing with these unhelpful folks and sitting in a vehicle. We had to purchase a new tire and pay to have it put on once we were able to obtain an angel of a taxi driver who took us to a tire shop prior to them closing at 6pm. This was the worst customer service I've ever had to deal with in any country that I have visited. I strongly do not recommend them for your car rental. I strongly suggest using a different rental car service. Once we finally got a hold of the main office of Green Motion representative Angela (i believe), she said she had no notification of an emergency call or issues from us. Green Motion employees were horribly rude to us and were not helpful or understanding at all. We requested that they refund us at least the whole day of lost vacation time, but pretty sure they will ignore that as well and not provide any refund. Sadly this is honestly the first time I have ever had to make a bad review of a company. Please take heed, DO NOT rent from them!
Kelly from USA
Hi Kelly,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The whole process was smooth, easy and staff were a great help & very friendly
Hi Hayley,
Thank you for your five-star review.
We are delighted that you enjoyed efficient and great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They are very friendly and kind.
Whenever we have in trouble, they kindly helped.
I would like to recommend you and to use again when coming back there.
Thank you.
Hi Tatsuya,
Thank you for your five-star review.
We are delighted that you recommend Green Motion and that you found our team to be friendly and kind.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to be used interface, fast...let's see how the on spot service is
Hi Sven,
Thank you for your five-star review.
It is fantastic that you found our Green Motion processes easy to use.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
4 because I couldn't pay using Chrome browser. I used Microsoft Edge and it worked! Anyone developed this system need to test it using different browsers!
Hi Reza,
Thank you for your four-star review.
We are delighted that you have again chosen Green Motion for your rental needs. It is great that you found our website easy and straightforward to use. Thank you for your feedback, we appreciate it and will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good. The only reason for 4 star was that I was not given any indication if a VAN was available for dates specified before paying for it.
I liked the service so much, The car was extremely new and without any problem.
Hi Ibrahim,
Thank you for your five-star review.
We are delighted that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was spot on. Very efficient process when collecting and returning the car. Car was spotless and we had no problems with it.
Hi Martin,
Thank you for your five-star review.
We are delighted that you enjoyed a spot on rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Things went very well. Started off under tragic circumstances when my mum died in January. Ithe end I had to get three different hires. Things went smoothly. All good servive and the people involved were helpful.
Hi Brian,
Green Motion would like to offer our deepest condolences for your loss. We are pleased that our team was able to assist you at this sad and difficult time. Thank you for choosing Green Motion and for your five star review.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Speed service, car was very clean, we received a lot of info for moving around
Hi Davide,
Thank you for your five-star review.
We are delighted that everything was good with your Green Motion rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was just fine - nice people - nice car - super service!
Hi Denis,
Thank you for your five-star review.
We are thrilled that you enjoyed super service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All was fine, we got the car quickly and were able to spontaneously extend the rental for a fair price.
Hi Nicolas,
Thank you for your five-star review.
It is great to hear that you had good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
...I prefer to have full tank and not at 30% as it was
Hi Michele,
Thank you for your four-star review.
We are very pleased that you had a very good rental with Green Motion. We appreciate your feedback and will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Not happy with the service!
Staff very very unprofessional,
Hi Daniel,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nail C,
Thank you for your five-star review.
We are thrilled that you wish to rent with Green Motion again. It is great to hear that you received perfect service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.