From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Greet and meet worked well, lovely clean car with full tank. Super friendly and helpful staff.
Very expedient service from office personnel
- no marketing of insurances and other cost-driving additions
- very good car selection/assortment
- very friendly personnel
Hi Torbjorn,
Thank you for your five-star review.
It is brilliant to hear that you found our team to be very friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I travel quite a bit for both business and pleasure, and Green Motion is likely the worst car hire I have ever experienced. On a family trip to the UK, my credit card travel agency offered Green Motion as a option for car rentals. I saw several poor ratings of the Company online, but because my agency offered them, they could not be too bad; I was wrong! I prepaid rentals for two (2) vehicles through Green Motion for our travels in the UK. One in London was never delivered, forcing me to make last minute arrangements with another provider, but I have not been able to get a refund on the charge. The second was a van in Scotland that had an issue with a leak in a tire. This happened in the middle of nowhere (to be fair it was the Scottish Highlands, but pretty isolated), and attempts to contact the company were futile. I ended up changing the tire myself (not a big issue, but inconvenient) and it was not until the next day that they returned my email asking if they could assist. On top of the absolutely terrible customer service, I requested a two (2) day extension on the rental, and the three day at £228.00 rental turned into £996.00. I have made several attempts to reach the company via their recommended contact and escalation numbers, and each time have been informed that due to call volume I had to send an email. Several have been sent with no reply. I will never recommend nor rent from this company again. Date of experience: 10 March 2023
Hi Don,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Straight forward and easy 2 book. Excellent re pore with agent representing GreenMotion.Great value for money.
Hi Zebbie,
Thank you for your five-star review.
We are really pleased to hear that you found our Green Motion processes straightforward and easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience staff were friendly and responsive which helped as I was short on time to catch my flight
Hi William,
Thank you for your five-star review.
It is fantastic news that you received friendly and responsive service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always good service, very friendly,never a problem for collection
Hi Kevyn,
Thank you for your five-star review.
It is great to hear that you always receive good, friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was beautiful and a marvel to drive. Also efficient with fuel
Hi Matilda,
Thank you for your five-star review.
It is great news that you enjoyed the vehicle that you rented from Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great experience! Employees were nice and helpful. The whole car rental was not a nightmare, quick and smooth.
Hi Linda,
Thank you for your five-star review.
It is great news that you had a great experience with your Green Motion rental. We are delighted that you received nice and helpful service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick, easy pick up. Lovely brand new car. Drop off was great too. They have changed staff and it was a huge improvement. Will not hesitate to recommend and use next time.
Hi Kim,
Thank you for your five-star review.
We are extremely pleased that you had a great experience renting from Green Motion. We are delighted that you recommend us and that you intend to rent from us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No problems excellent service and very helpful. Certainly us them again.
Hi Ian,
Thank you for your five-star review.
It is fantastic to hear that you received excellent and helpful service from our Green Motion team. We are thrilled that you intend to rent from us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I checked in online before i arrived which made everything much quicker. A good service
Hi Nick,
Thank you for your five-star review.
It is great that you received an efficient service from our Green Motion team. We are delighted that you appreciated our online check in process.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick check-in quick check-out good cars. Won't change
Hi Mohamed,
Thank you for your five-star review.
We are delighted to hear that you were very satisfied with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All is perfect as usually.
Very friendly people and good cars.
Hi Dragana,
Thank you for your five-star review.
It is great to hear that you enjoyed a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Amazing new car, great customer service - thank you! I will use your service in the future.
Hi Ludomir,
Thank you for your five-star review.
It is fantastic to hear that you had a great experience with Green Motion. We are thrilled that you will be renting with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff at Bristol airport were indeed very helpful, however I was assigned an electric car which made my experience a total nightmare, I searched for a car with automatic gears, and was proposed this car but it was not clearly marked as "electric". No good. Next time I will be more carefull but I would expect mrpoe transarency from both rentalcars and greenmotion.
Hi Richard
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Service.
Peugeut autossa ei ollut sisätila ja ulkoista lohkolämmitintä. Jääskraappa oli pieni. Auto olisi ollut sopiva kesäkäyttöön. Olin varannut Wolgsvagen Polon. Minusta Peugeut ei ollut vastaava.
Hi Sirkka,
Thank you for your three stars.
We are sorry that you didn't find your vehicle to be what you expected. We will pass your comments on to our development team.
Thank you for your assistance.
Kind regards,
Green Motion development team.
We were dealt with promptly and politely at the train station where we picked the car up. The car was clean and well equipped. Having hired cars all over the world this was better than most
Hi Julian,
Thank you for your five-star review.
We are delighted that you found Green Motion to be a great car rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Professionally dealt with by Ashley as usual. Would highly recommend using green motion at Stansted airport. Easy collection and return of vehicle to depot.
Hi David,
Thank you for your five-star review.
We are delighted that you recommend Green Motion and that you found our team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience, nice staff, the price was competitive
Hi,
Thank you for your five-star review.
It is great news that you enjoyed excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Service was fast. The car was neat and perfect for Istanbul driving. Green motion employees are nice. They helped me arrange my complicated stuff on the cart and moved them to the elevator. I will use this company again if I have the opportunity to
Hi Shade B,
Thank you for your five-star review.
We are thrilled that you wish to use Green Motion for your rental needs in the future. It is fantastic to hear that you received good and easy service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Thank you for your five-star review.
We are very happy to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.