GreenMotionReviews 2,353

The whole process was pretty simple. We were in and out in 5 minutes for pick up. Checking back in was less than a minute. Car was clean and reliable. The price was reasonable. My only issue was there were too many people trying to get on the shuttles back to the airport, so we ran later than we would have liked. That's not all on them. I suppose we could have dropped the car off earlier, but we didn't plan on having to wait for 3 shuttles before we could get on.

I've used Green Motion several times on trips to Athens. I now book directly with them and am very pleased with the level of service.

Booked and prepaid for vehicle via online broker. On arrival at Glasgow Airport all documents and financials in order but told that I had been denied insurance. Unable to provide a reason, but was after I had declined their 'offer' of an excess reduction premium which amounted to almost the cost of the rental. Cancelled my booking and refused to even provide me a refund saying I had to take it up with broker. Totally unhelpful, unprofessional and rude. I have been renting cars for 30 year without incident. This was an appalling experience: Even refused to give me lift back to airport on shuttle bus as 'it is only for customers'. This outfit is a scam whose business model seems to be to lure customers via advertised low rates then slug you with extra costs at the time of pick up. If you refuse to pay them they simply cancel your booking with no reasonable justification. This is predatory marketing and is in breach of consumer law. I have reported this to the UK authorities. I remain out of pocket over $1400 not including the additional costs I have incurred in securing an alternative hire (no issue with 'insurance').
Avoid this company at all costs. They are unethical and extremely dodgy. Given the catalogue of negative reviews I have subsequently found online about them over the past decade it is astounding that they are still in business.

DONT RENT FROM THEM
I only gave a star because there is no less -- this company is all about using your moment of weakness to steal your money. My booking was cancelled cause i didnt pickup my car (my flight was delayed). So they forced me to pay extra to get an "upgrade" which was smaller car than the original one booked.
Unprofessional NEVER RENT FROM THEM

Nice booking wizard. I would like to have the option to mark the countries I wish to travel, on top of marking additional driver, and see the full price I am expected to pay. Happy to donate 1 euro.

Smooth and easy - Umer at Birmingham International is an asset. He was excellent and pleasant to talk to. Very professional and extremely helpful. Thank you

I appreciate that all my questions were answered quickly.

This company is sub-par.
They prey on foreign visitors and make a habit of ripping off customers that don't have the time to dispute fraudulent charges.

Quick and Easy. I dont know what to write 50 charta térd about when I've only booked the car. Offers clear, so far so good

Remember that you will need the pincode for your credit card to cover the deposit. The cost of my rental increased from £320 to £840 because I forgot mine!

The worst customer service, and rental car experience ever! We were supposed to pick our car up at 8 PM, our flight got delayed and then we arrived at the rental desk at 9 PM. Only to be told that our car reservation had been canceled since we were over 30 minutes late and the cars were all given away and they had nothing left! No apologies, no refunds for our prepaid booking and the service agent was an $#*! to us, and the other three couples, they did the exact same thing to! When you have paid for a car in advance, how can they give away your booking! I have never heard of this ever before with any other car, rental agency I have used!

Definitely one of the best hire car companies in London Stansted. I always try to use them when I need a car at Stansted.

We rented a car in Cape Town International. Green Motion took out a large amount of money for a 'deposit' - actually 10 x the car rental amount. Typically when renting they simply reserve the amount and don't pull it out of your account. Upon returning the car, we have not had our deposit refunded. When trying to contact them they are unhelpful, put you on hold indefinitely and cannot give you any information. Upon looking at the reviews for this branch, they seem to hold this deposit indefinitely. This seems highly irregular and unethical. I would certainly not recommend this as a rental agency. It's far better to pay the extra and use one of the regular services. Please do research and beware!