GreenMotionReviews 2,353

I rarely leave a review but credit where credit is due.
We arrived tired and landed gatwick called for pickup.
1st it's a personal 1 on 1 service and driver called us to collect us closer to where our exit as the normal pickup was a little walk.driver made everything perfect and so helpful.
Short drive and then met rental staff, again a row of happy and helpful people. I rent vehicles in many countries around the world due to work and this was likely in my top two positive experiences.

Also great value.
10 out or 10

Be VERY careful hiring from Greenmotion, Heathrow. After a 15 hour flight from NZ to New York followed by a 7 hour flight to Heathrow we went to collect our pre booked car. The car was ready (ish) We had to take photos of previous damage before driving away, that's fine BUT, before leaving we ended up having to pay a lot more than pre arranged due to them not processing our credit card for the level of insurance we wanted. We drove about 50 miles down the road to discover a slow puncture in the front drivers side tyre. Very rusty worn screw stuck in the tyre. It had been there a while. WORST of all, my fault, I got a $60 (GBP) parking ticket along with some locals I knew. The fee Greenmotion charged for sending me an email advising me was higher than the ticket, $68! Apparently after flying right around the world and extremely tired, being charged almost double what we originally booked our car at I should have closely read paragraph 13. Going for the cheaper option on this occasion was a very bad move. I will not be using this company again.

It was a positive experience.
Very helpful en quick.
On time and ready to assist.
Thank you, we will make use of your service in future.

Always friendly staff. I can recommend taking the largest insurance package for speed of service and peace of mind.

Payment is somewhat cumbersome and the booking form could be simplified

In Tampa, they took my prepaid money online and never delivered a car, at the checkout counter they first told me about their unreasonable and excessive insurance requirements. I gave them a Declaration page showing my $300,000 of liability coverage which is 10x the required coverage in California and the maximum offered by most insurance carriers and they said sorry we want $500,000 of coverage and you don't qualify, no car and we're keeping your money. So consequently I am filing a complaint with the FL Attorney General's fraud office for deceptive business practices and suing them and Priceline in Long Beach Superior Court. Don't deal with this company or Priceline for that matter which is just as guilty for not detecting Green Motions fraudulent practices and allowing this to happen.

Staff are really attentive, fast service, fast service and well looked after vehicles! Also GREAT PRICES!

Horrible customer service. The company didn't accept my USAA full coverage insurance, with proof of insurance and my declarations page. I was in Florida for a family emergency and needed to get to the hospital so did what they asked to leave ASAP. The email they claim to contact for assistance did not acknowledge their agents lack of acceptance and feel their terms are grounds for the charge.

Easy clink system to find the offer that suits med best

So far it has been pretty good, just booked it. Cheaper than every other rental agency I looked at in the past 2 weeks.

Every time I use them reminds me how good they still are. Bristol, Glasgow, Manchester. Each place has great staff

GREAT smooth website and seems to be a better operation than AVIS and Europecar. Will need to experience the next part on collection….
Thanks

The staff was very friendly & helpful. We got a brand new car and it worked perfectly. Will be back next year!

BEWARE……They offer cars at an extremely low daily rate BUT once you are at their facility they will FORCE/PRESSURE you into getting all their "upgrades". They do not accept most auto insurance in lieu of their in house insurance. It says nothing about this on their website and in their terms and conditions. They just rudely point to a sign on their counter that states this. I watched them do this to an elderly couple who begrudgingly payed this additional fee which was twice the cost of the rental. Our insurance company was listed on the sign as accepted. We presented them with our our insurance card on-line (GEICO app). They said that the only a HARD COPY of the Declaration page of the Insurance contract was acceptable. They said it is clearly stated in the terms and contracts of the rental (online) and showed me a hard copy of the agreement which DID NOT say this. When I argued with them they told me I was cancelled and refused to honor the reservation. They also kept our prepaid money. We left the site. As we left another returning customer was arguing with them about damage to the car which he said they had documented when they picked up the car. That documentation had somehow disappeared. This place is a well oiled RIPOFF facility. If you go on well respected review sites that can't be "mined" you will see they have a ONE rating and everybody has the same complaint………. BEWARE!