From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had a good experience when I booked with Green Motion at Stansted airport. The car was nice, the booking process and the service at pick up and drop off was great. Only negative comment I would make is that I am not a fan of limited mileage, but in this case it worked for me.
Easy website to navigate with options clearly accessible
But everything from there is down hill.
Access from terminal to off site rental takes almost an hour on the bus, yet 6 mins by taxi (£36)
Customer service very questionable - they live in their own world of self importance- and you are a nuisance.
Our car was not available- we were convinced of "this fab replacement" which did not fit our purpose, and was from a cheaper size and category would be perfect- aa a family of 4 with large suitcases we were cramped - they had zero interest in what our needs were - this outfit is worse that a second car hand dealership.
Hi Anna,
Thank you for your review.
We are truly sorry to hear that you experienced issues during your rental due to the rental vehicle supplied. We would be more than happy to discuss this matter with you, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Easy website to navigate with options clearly accessible
Car was perfect, clean, no damage, everything was perfect, but I guess the 150€ looked more like they belong to you instead of me,
9/10 for the car
10/10 for the people taking care of me
-4/10 for the caution steal, very sad cause I would have come back
I guess yall know how it works and I suppose it's working for you
Sad
(Not even gonna talk about the fact that I need to pay once on internet then some more money when I arrive cause it felt normal for me if I was in Bali or some cheap country, but in Sweden? Come on respect us)
Hi Vihcent,
Thank you for your review.
We are happy to hear that you liked the rental vehicle and the team that served your rental.
Our team would be more than happy to look into any charges applied from your deposit, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
I was very happy and satisfied of everything on my holiday in Saariselkä. Car work excellent. Thank you very much!
Hi Susanna,
Thank you for your five-star review.
We are very pleased to hear that you were satisfied with your rental from Green Motion Ivalo.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We booked a vehicle from the Stanstead team for early on Friday morning, having flown into the UK late on Thursday. However, we, along with our fellow travellers, had our flight delayed by 20 hours. We rang the Stanstead team to keep them informed and asked them to keep our booking open for when we arrived. This was very important to us as we were to drive to North Yorkshire for a wedding. Not only did they keep the booking they also upgraded our vehicle. Thank you Michael for your helpn on the phone, and Chatlie for dealing with us promptly and efficiently when we arrived finally. For us, a job well done and we were on our way.
Had this been the end of the saga, we would have been happy. However...
On return day, a major road closure caused a 2-3 hour delay in returning the car. One phone call to us to ensure we were safe and on our way, Charlie was once again waiting and executed the return protocols swiftly. OK xo maybe he was ready to go home, but he was still very professional and courteous and took the appropriate amount of time. Well done team.
We have used Green Motion Stanstead before, and certainly will do again if appropiare
Hi Mrs. V,
Thank you for your five-star review.
It is incredible to hear that the team at Green Motion Stansted were able to assist you and provide you with a free upgrade.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The service and car were as expected. Good price too.
Hi Kamil,
Thank you for your five-star review.
We are very happy to hear that we met your expectations for your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When I picked up the car it was almost midnight, and I was tired of a full day's work and the plane ride. The diesel tank of the car I picked up was almost empty. "No problem, there's a gas station over there" the man from the office said to me. "You should of course bring it back empty too". I got on my way, but there was no gas station in the direction that he had waved to. 20 miles further, on the last drop of diesel, I sputtered into a station and filled the car up. Not realising that this model consumes only 1 liter every 55-65 miles. Coming back into the car return I have ½ a tank full. Now, do you think they compensate me for this "service?
Hi Theodor,
Thank you for your review.
We sincerely apologise for any inconvenience that the level of fuel in the rental vehicle supplied caused you. Our fuel policy is like-for-like, which is stated in our Terms & Conditions. These can be found at www.greenmotion.com/terms.
If you wish to discuss this matter any further, please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Muy bien la atención en la recogida y fácil la entrega del vehículo. Me dieron un coche más grande que el vehículo pactado.
Hi Francisco,
Thank you for your five-star review.
We are really happy that you enjoyed your free upgrade with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Absolutely loved my hybrid Toyota. Friendly service and quick return
Hi Daisy,
Thank you for your five-star review.
We are delighted that you loved the Toyota Hybrid that you rented with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had a stressful flight and ground transfer so I was ready for my bad luck to continue. It seemed I was right on the money when I arrived loooong queue and not a glimpse of staff in sight. Than I asked the family of 5 to not block the entrance (I was provided with furious looks from those people) and than the sun started shining and the guy at the desk was really nice and in no time I was driving away in my car. On return, I was so nicely treated I did not want to leave the gentleman helped me with luggage, he was polite and it was just such a relief after a long day and I still had a flight to take. I would recommend this company staff at Luton for their courtesy, kindness and helpfulness. I am sure will look to book with them again when local.
Hi Monika,
Thank you for your five-star review.
It is fantastic to hear that you found our team at Green Motion Luton to be courteous, kind and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice and friendly staff
Quick pick up and return
Clean and nice car
Hi Anne-Grethe,
Thank you for your five-star review.
We are really pleased that you had an easy rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were pleased with our vehicle and ease of pick up and drop off, however we were not pleased when we found we could not take the hire car on the ferry to Ireland.
Hi Russell,
Thank you for your four-star review.
We are happy to hear that you were pleased with the rental vehicle and apologise for any inconvenience caused by the ferry restrictions.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had a good experience with Green Motion, smooth procedures both when receiving the vehicles, and when returning it back to the Arlanda deposit
Hi Erik,
Thank you for your five-star review.
We are really pleased that you found our procedures to be smooth at Green Motion Arlanda.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We are arrived with other people who were not in the least courteous and the staff remained cool and addressed all of their issues. Great to have willing people who work and still hold a level of professionalism in an era of those who feel they deserve everything.
Hi Edward,
Thank you for your five-star review.
We are really pleased that you found our team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Tuliterä auto odotti Rvn. Lentoasemalla ja henkilökunnan palvelu oli huippuluokkaa.
Hi Hannu,
Thank you for your review.
We are glad to hear that you found our team to be top class. If you did encounter any issues with your rental, we kindly ask that you contact our customer services team to discuss this further, by using the form at www.greenmotion.com/contact.
Thank you for your help.
Kind regards,
Green Motion International Customer Services.
The process of checking in and out is fast. The cars are new.
Hi Blagoj,
Thank you for your five-star review.
We are delighted that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I liked the car very much and the stuff, thank you!
Hi Nataliya,
Thank you for your five-star review.
We are thrilled that you liked the rental vehicle and had a very good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Right from the start the service was exquisite! My flight was delayed and the gentleman from the car rental called me to ask of everything was alright and that he will come and pick me up as soon as I'm done with my luggage. No pushing for premium insurance, just a normal, civilised conversations. Upon returning the car the same gentleman was kind enough to allow 30 min extension without additional charges. Highly recommended
Hi Justyna,
Thank you for your five-star review.
We are thrilled that you received exquisite service from our team and we are sincerely grateful for your recommendation.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick
Efficient
Car in good condition.
Reasonable rate
Hi Stephen,
Thank you for your five-star review.
We are very happy to hear that you found the rental vehicle to be in good condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything almost was alright, but one thing was really bad the key, they gave me the second key which one was broken and I have to fix it for my own money. I'm very disappointed, very unprofessional, I didn't expect that from that company!
Hi Mr. V,
Thank you for your review.
We are very sorry to hear that you were charged for this. In order to look into this and ensure that any charges made have been applied correctly and in line with our Terms & Conditions, we kindly ask that you contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary,
Thank you for your five-star review.
It is fantastic to hear that you had a good experience with Green Motion Stansted.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.