From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Rip off and they know it... don't use... used 3rd party broker and paid for all my cover online, got to desk was told that they didn't accept my method of payment and essentially had to pay again double with half being "holding" which I was told would be refunded on return, now I've been told a few weeks after complaining. Not worth the hassle. Stay clear.
Written communication can be hit and miss, but when you do start communicating they are helpful. Car pick up experience in the past has been good.
Hi Judith,
Thank you for your four-star review.
We are really pleased that you received decent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good options and packages. The page is easy to use.
Hi Demian,
Thank you for your five-star review.
It is fantastic to hear that everything went smoothly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick response to email enquiry. Unable to speak to agent by telephone (all agents busy on multiple attempts).
Hi Roy,
Thank you for your four-star review.
We are happy to hear that you received a quick response to your email enquiry.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Tried to print your terms and conditions, but they would not print. Otherwise a satisfactory booking experiencr.
I regularly hire from Greenmotion at both Stanstead and Gatwick and always receive good efficient service without any issues.
Hi Stephanie,
Thank you for your five-star review.
We are very happy to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quickly, easy and clearly. Good contact with the office.
Hi Artur,
Thank you for your five-star review.
It is fantastic to hear that you had a quick, easy and clear experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It has always been quick and smooth picking up and dropping off of the car at Edinburgh Airport! And the cars have been new and clean.
Hi Risto,
Thank you for your five-star review.
It is amazing to hear that you had the perfect rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy and clear navigation for choosing the cars for renting
Hi Isaac,
Thank you for your four-star review.
It is fantastic news that you found our processes clear and easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Would like ability to reserve specific model. We have a golf trip so luggage space is critical.
Hi Paul,
Thank you for your four-star review.
We really appreciate that you have chosen to rent with us and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Verhuur wagen OK tussen 18/9 en 23/9/2022, alles goed verlopen en vriendelijke ontvangst
Hi Giuseppe,
Thank you for your five-star review.
We are thrilled that you received a friendly welcome from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect zonder meer, betrouwbaar, snelle service bij ophalen en terugbrengen naar vlieghaven. Zeer vriendelijk.
Some problems with credit card process and i did not receive the exact amount of my booking. I mean in the voucher there are no prices
Hi Davide,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your car rental needs. For any queries regarding charge amounts please contact team at reservations@greenmotion.com.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly staff and very easy booking
5 stars
I was contacted by one of the staff and he was very friendly and the reservation was made easily through the website
Hi Lutfi A,
Thank you for your five-star review.
It is great to hear that you have enjoyed your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I would use Green Motion again. They had the best rates for full coverage rentals and piece of mind. They had the most green vehicle options. I didn't use an electric vehicle this time but would definitely do it next time. The car was great and service was great. Was a bit of a wait when picking up but it happens but the Staff were friendly. The only downside is they are offsite, but that's likely how they do the better rates.
Hi Robert,
Thank you for your five-star review.
We are delighted to hear that you found our processes easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had difficulty with the reservation. But your customer support are doing their job well
Hi Zarko S,
Thank you for your five-star review.
We are really pleased to hear that our Green Motion team provided you with great service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to reserve and I hope it will be easy to pick the car also.
Hi Henrique,
Thank you for your five-star review.
It is great to hear that you found booking with us an easy process.
We hope that you enjoy your rental with Green Motion.
Kind regards,
Green Motion International Customer Services.
The online booking process is pretty straightforward.
We submitted a question and never got a reply, but decided to book anyway.
Hi Tomer A,
Thank you for your four-star review.
We are extremely happy that you found our processes straightforward. Thank you for your feedback regarding your question, we will look into this.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice price
I had to order to leases in two different airports, and registered myself for the first time at the initial booking. This was a bit much for the booking system, which had no memory of my registration so I couldn't logon with my ID and PW. Anyway it worked, and the price seems attractive - we'll se what it ends up being.
Hi James,
Thank you for your five-star review.
We are very pleased that you found our processes easy to use and were happy with our prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent experience previously, staff make you feel wanted and are very helpful
Hi Mark,
Thank you for your five-star review.
It is great news that you returned to Green Motion for your car rental requirements.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast and easy to book. Looking forward to a seamless pick-up as well!
Hi Steven,
Thank you for your five-star review.
We are extremely pleased to hear that you found our processes quick and easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used Greenmotion a number of times when travelling into Rome Fiumicino and have always had excellent service and a great car, which far outweighs the minor inconvenience of having to travel off-site to collect and return the vehicle.
Hi Michele,
Thank you for your five-star review.
We are really pleased that you found our booking processes smooth and clear.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.