From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Staff were excellent and helpful.
A small rub on the bumper, which was barely noticeable cost nearly £500 however.
Aun que los coches son rematriculados, para la isla está mas que bien, y sobre todo, el precio que tienen. Eso sí, mirad bien todos los roces y demás que tenga el coche. Haced foto, aún que a nosotros no nos hizo falta justificar nada, ellos mismos saben como están los coches.
HI Patri,
Thank you for your five-star review.
It is amazing to hear that you found us to be great value.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have never had any problems while collecting or returning a car. The staff has been always very nice and helpful. Reasonable prices.
Hi Wojciech,
Thank you for your five-star review.
It is excellent to hear that you had no problems during your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car hire took some time to organise and this was disappointing as I have used you several times but all OK in the end.
Waiting for buses at the airport is difficult as you don't know if you have just missed one.
Hi Shane,
Thank you for your four-star review.
We are glad to hear that you found our team to be helpful and knowledgeable. We also appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Temiz guleryuzlu personeller karşılar hızlı birsekilde isteklerinize cvp verirler ihtiyaciniza en uygun en iyi aracı secmenizi sağlandıktan sonra teslim noktasından temiz bir şekilde aracınızı hızlıca alırsınız ve yolların tadını cikarirsiniz
Hi Ersin,
Thank you for your five-star review.
It is great to hear our team was able to help you get the right vehicle for your needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The customer agent was unfriendly, uncooperative and inefficient. Demanding to see my passport even tho I had uploaded all required documents and checked in the day before checkup. I've used Green Motion before but the Birmingham International branch / franchise is really poor service and seems like they're out to exploit customers with additional charges instead of providing a good customer experience. I think this is my last booking with Green Motion at BHX. I've had a good experience with Green Motion at London stansted,
Hi Sathvic,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Love the availability of the Fiat 500 hybrid. Great car and now they have 20 of them at Stansted!
Good customer service, just wish there were more staff since everyone arrives off the bus at the same time
Hi Alyson,
Thank you for your five-star review.
We are thrilled that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to understand web site. Quick process of booking.
Hi Mario,
Thank you for your five-star review.
We are really pleased to hear that you found it easy to understand our website.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Overall, it's quite nice in spite of the duration of picking up the vehicle
Hi Ehsan,
Thank you for your four-star review.
We are glad to hear that you enjoyed your rental with us and we apologise for any inconvenience caused by the delay when collecting the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to reserve car, get a lot of experience,
Smooth car booking online process. Effortlessly reserve car rentals online with user-friendly interfaces and seamless payment options.
Hi Permpoon,
Thank you for your review.
We truly appreciate your three-stars, but would like to know how we can improve for the future. If you have any feedback for us, please feel free to reach out to us using the form at www.greenmotion.com/contact.
Thank you for your assistance. We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I am waiting for their response, but so far the excess & deposit offered to me at booking is not the same as the the one attached on the confirmation mail. Booking details are R******* excess & R5463 deposit. And confirmation has R******* for both.
Hi Nhlanhla,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and as such, we request that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Great to rent a car with you again. I've rented a car with Green Motion before, and the service is consistently great. It is very convenient for me.
Hi Jose,
Thank you for your five-star review.
We are delighted to hear that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything very easy (selection, packages, booking).
Especially the zero insurance package is perfect!
Thank you!
Hi Wolfgang,
Thank you for your five-star review.
We are thrilled to hear that you like our zero insurance package.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The app of green motion helps you to make your booking much faster, step by step and no trouble at all
Hi Viktorija,
Thank you for your five-star review.
We are really pleased to hear that you feel that a Green Motion rental makes your holiday easier.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything has been fine so far, I don't know what will happen next with the pickup
I would like to recommend
Hi Abdulrahman,
Thank you for your four-star review.
We are happy to hear that you liked our booking process.
We hope you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Good service and price.
Excellent location and web site
Hi Dan,
Thank you for your five-star review.
It is great to hear that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy online booking although I got a higher offer when I sent an email.
Hi Edwin,
Thank you for your five-star review.
We are really pleased to hear that you found it easy to book with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Incredible time of service, excellent attention, the car is excellent
Hi Jose,
Thank you for your five-star review.
It is amazing to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience for me
Everything was great
Thanks
Hi Yousef,
Thank you for your five-star review.
We are delighted to hear that your rental was great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We are looking for an option to rent Navigation, but we did not find an option.
Hi Albert,
Thank you for your four-star review.
We really appreciate you choosing to rent with us. Please contact us at reservations@greenmotion.com if you wish to add a GPS to your booking.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thank you for your four-star review.
We are thrilled to hear that you found our team to be excellent and helpful. We appreciate your feedback on our damage process and apologise for any inconvenience that this may have caused you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.