From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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After booking my car I found out about the exceptionally bad reviews on google and Trustpilot.
Fortunately, I was very happy with the car and also the collection of the vehicle went rather well.
In the online reviews I was warned about hidden fees and I was very unpleasantly surprised about a hidden fee of $168 for a tollway sticker. Since the toll fees in Puerto Rico are not so high this definitely feels like a way to increase the rental fee by 30%.
Also, the deposit of $800 was taken fully from my credit card account instead of it being a pre-authorisation. This on the contrary, to the Puerto Rico branch general terms and conditions that I found on the Green Motion website. This makes me feels worried if and when the refund to my credit card will me made.
Very effective, friendly & respectful staff
Cute, nice office
True and understandable information
Clean and very good car
Only small problem (its not for us) their office is outside of airport. More less 4 km. But both side they have free shuttle bus...
Easy process. I always choose the premium option so don't get lots of other suggestions I don't need.
Hi Gina,
Thank you for your four-star review.
We are very happy to hear that you like our Premium option.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to book on-line, great website, keen prices. Usually great customer service, what's not to like.
Hi Jason,
Thank you for your five-star review.
We are delighted to hear that we are your number one choice.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Been hiting from Green Motion since long. Their cars are the latest models, clean and very reasonably priced. I've always experienced a warm welcome and an excellent service.
Hi Sam,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you find us a great company to deal with,. It is great to hear that you always experience a warm welcome and excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Velocità, servizio e auto ottimi! Qualche minuto al ritiro ed immediatezza alla consegna. L'auto era nuova e perfetta
Hi Lorenzo,
Thank you for your five-star review.
We are delighted that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Thank you for everything
A wonderful experience like I've never had before
Hi Maher A,
Thank you for your review.
We are thrilled that you had a wonderful experience renting with Green Motion. However, we see that you only rated us with one star and would appreciate any feedback that you have, so that we can improve our service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service, free ride to the our hotel after leaving the car (as we stayed one more night in Marrakech), very friendly. Efficient car (don't consume petrol that much). Thank you!
Hi Roxanne,
Thank you for your five-star review.
We are thrilled that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used Green Motion many times and booking direct through their easy to use website and takling their Premium Plus product provides total peace of mind and a very competive rate.
Their onsite staff are always friendly, helpful and efficient.
Hi Stephen,
Thank you for your five-star review.
We are thrilled that you are a regular Green Motion customer and that you find our team to always to be friendly, helpful and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Simple booking process with clear and complete information.
Clear and easy to use.
Various options available so you can choose most suitable
Hi Ian,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you found our Green Motion booking processes easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Kiralamamla ilgili öncesi ve sonrasından çok memnun kaldım. Kiralama esnasında küçük bir problem yaşadım, aracın sağ ön çamurluğunu sürttüm. Teslim sırasında bunu tutanağa geçirdik ve imzalamadım. Zaten tarafıma yansıtılacak her türlü tutara kabuldüm. Ancak hasarla ilgili tutar kartımdan çekilmeden önce en azından tarafıma telefonla bir bilgi verilmesini beklerdim. Bilgi verilince pasta cila ile geçecek sürtmeye 3500 TL yansıtılmasına itiraz edeceğim zannedildi sanırım. Bu şekilde dayatma yapılması yakışmadı. Bu nedenle tekrar tercih etmeyeceğim ve tavsiyede bulunmayacağım.
Hi Aydoğan K,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using the form at www.greenmotion.com/contact for us to investigate the charge for you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
This place is so bad in so many ways. You will pay more than they say, and they are worse than horrible if you have any kind of break down.
Hi Eve,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Both GREEN MOTION and the broker ECONOMY BOOKINGS, keep referring me to the cancellation policy, that I should have contacted them in advance. But I as mid air until I arrived at Heathrow airport to collect the car! Forced to get an Uber the 80 miles home, I was obviously not interested in traveling back to Heathrow to collect the car the day after. Impossible to understand how it could be my fault - do not use this company!
Hi Jonathan Andrew S,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation We would like the opportunity to look into this matter and, therefore, we request that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
They have really made the admin and hassle of car hire easy. Car was as expected, for a great price.
I rented the car impromptu. Booked online. Was great service good car. We had an enjoyable experience. I recommend.
Hi Manohar K,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had an amazing experience driving the car in Croatia
Hi Sivakumar C,
Thank you for your five-star review.
It is fantastic to hear that you found your Green Motion vehicle to be in great condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Gerekli ilgili alaka ve iletişim olarak memnunum. Araç kiralamada tereddüt etmeden başvurulabilecek ilk tercih olarak hizmet alınacak A kalite firma
Hi Ahmet,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be a quality company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
İlgi ve alaka olarak çok memnun kaldım.
Daha sonra tekrar araç kiralama konusunda hizmet almak isteyeceğim bir acente teşekkür ederim
Had to pay an extra £600 for insurance to reduce the required deposit of £1250 as they can't process deposits on debit cards over £1000. Neither the deposit amount nor the fact that it MUST be credit not debit card, was clearly communicated to me prior. A booking of £130 turned into £730! Staff in the office & the car itself were great.Please be aware of the deposit amount and the fact that it can take up to 30 days to get it back.I have made a complaint but no response as yet.
Hi Karen,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
I thought the Green Motion experience was terrific from start to end. The customer service at pick-up was excellent. During the rental we had an issue and had to call in but it was quickly handled and resolved. The return was also easy. Finally the car was outstanding.
Hi Horatio,
Thank you for your five-star review.
It is great to hear that you give Green Motion the Green thumbs up and had a terrific experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had a great experience from green Motion.friendly staff. Great van. Took out the full cover so didn't have to worry about anything happening
Hi Natalie,
Thank you for your five-star review.
We are thrilled that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kaya,
Thank you for your five-star review.
We are very happy to hear that you find our team to be very effective, friendly and respectful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.