From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Gerekli ilgili alaka ve iletişim olarak memnunum. Araç kiralamada tereddüt etmeden başvurulabilecek ilk tercih olarak hizmet alınacak A kalite firma
İlgi ve alaka olarak çok memnun kaldım.
Daha sonra tekrar araç kiralama konusunda hizmet almak isteyeceğim bir acente teşekkür ederim
Had to pay an extra £600 for insurance to reduce the required deposit of £1250 as they can't process deposits on debit cards over £1000. Neither the deposit amount nor the fact that it MUST be credit not debit card, was clearly communicated to me prior. A booking of £130 turned into £730! Staff in the office & the car itself were great.Please be aware of the deposit amount and the fact that it can take up to 30 days to get it back.I have made a complaint but no response as yet.
Hi Karen,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
I thought the Green Motion experience was terrific from start to end. The customer service at pick-up was excellent. During the rental we had an issue and had to call in but it was quickly handled and resolved. The return was also easy. Finally the car was outstanding.
Hi Horatio,
Thank you for your five-star review.
It is great to hear that you give Green Motion the Green thumbs up and had a terrific experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had a great experience from green Motion.friendly staff. Great van. Took out the full cover so didn't have to worry about anything happening
Hi Natalie,
Thank you for your five-star review.
We are thrilled that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was please with Green Motion,all people was friendly and keen to help,will use again
Hi Marius,
Thank you for your five-star review.
We are thrilled that you had a good experience renting with Green Motion and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All documentation easy to understand and complete. Good access at both Edinburgh and Glasgow airports. Reasonable pricing. Straightforward collection and drop off. Even with an unfortunate parking incident Green Motion's handling fair, supportive to the customer, as far as possible. Provided your pricing remains attractive, Green Motion will be my No 1 Choice for my 2024 trip to Scotland!
Hi Malcolm,
Thank you for your five-star review.
We are extremely pleased that you received simple and uncomplicated service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service all round. No concerns to report at all!
Hi David,
Thank you for your five-star review.
We are delighted that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
There is a delay at returning the guarantee deposit
Hi Nikolay,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs. We apologise for the delay in returning your deposit, but this is an automated system, over which we do not have control. However, you should receive your deposit back within 30 days.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very kind and friendly reception.
Uncomplicated reservation procedure.
Thanks a lot
Hi Nuno,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great car, excellent service at the station. We could return the car at 4am in the morning. No problems.
Hi Sven,
Thank you for your five-star review.
It is great that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast checking, also to take the car.
Workers are pro!
Hi Yann,
Thank you for your five-star review.
We are thrilled that you had a top rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Wir kamen erst kurz vor Mitternacht in Kreta an. Der Service am Kundenschalter innerhalb des Terminals war freundlich. Eine Übergabe am Fahrzeug außerhalb des Terminals fand aufgrund der Zeit (Dunkelheit) nicht statt - es wurde aber darauf hingewiesen, dass wir vorhandene Schäden am nächsten Tag dokumentieren sollten, falls diese noch nicht im Protokoll erfasst waren. Gebucht hatten wir in der Kategorie "Hyundai i30 oder ähnlich (CDMR)". Bekommen haben wir einen Fiat Tipo in der Stufenheck-Ausführung (1,4 / 70 KW Benzin).
Für enge Passagen auf der Insel ist dieses Fahrzeug völlig untauglich und war letztlich auch für die enge Einfahrt zu unserer Villa ein Handycap.
Deshalb ziehe hier 1 Punkt ab, da das Fahrzeugangebot nicht meiner Vorstellung entsprach.
Die Regulierung des Sachschadens verleif dagegen am Tag der Abgabe wieder zügig und reibungslos.
Ein Mitarbeiter am Kundenservice im Terminal konnte sogar ein wenig deutsch, so dass wir uns teils englisch und teils in deutscher Sprache verständigen konnten.
Die Schadensregulierung / Rückerstattung bei Vollkaskoversicherung lief über die Partnerversicherung AurumCars ab. Die von greenmotion abgerechnete "Nutzungsausfallentschädigung" i. H. v. 50,00 EUR wurde nicht von AurumCars reguliert.
Hi,
Thank you for your four-star review.
We are really pleased that you chose Green Motion for your rental needs and found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to book online through Holiday Autos. Nice car, convenient in-terminal desk and return parking lot close to the terminal. Only disappointment was that there was onlt one rep serving customers and the customer in front of us had a problem and took ages which meant we had a long time to wait. There were 2 other reps in the cabin but they did paperwork and ignored customers. If it wasn't for that I would have given 5 stars.
Hi Michael,
Thank you for your four-star review.
It is great news that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When I was returning the car, I parked at the wrong parking, the staff there was kind enough to take the car from the wrong parking for me as my flight was about depart. Thank you very much!
Hi Chia Yu C,
Thank you for your five-star review.
It is great news that you found our Green Motion team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were collected to pick up our car at the agreed time. Information was clear and relevant. The cr was well prepared and wht we expected.
Hi Sheryl.
Thank you for your five-star review.
It is great to hear that you had an efficient rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Informative and quick with no issues. All information is available clearly and concise.
Hi John,
Thank you for your five-star review.
We are delighted that you had a smooth booking process with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good value for money, easy and convenient to deal with
Hi Jules,
Thank you for your five-star review.
It is great that you had an easy and convenient rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Was a little worried at first because of the distance from the airport, but it was a seamless, friendly, and affordable option.
Hi Korey,
Thank you for your five-star review.
We are thrilled that you had an affordable and friendly rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick and easy. The staff were pleasant and the payment easy.
Hi Sharon,
Thank you for your five-star review.
We are delighted that you found our Green Motion pick up and drop off processes to very efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Smoth pick up and turn back procedure.
The car was well cleaned and in good condition.
Hi Anders E,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be caring and nice.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ahmet,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be a quality company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.