From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It would be nice if the car could be picked up at the airport
Check in process will smooth and fast. The car condition is excellent throughout the rental period.
Hi Tong L,
Thank you for your five-star review.
We are thrilled that you found our Green Motion check in processes and car condition to be excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff was very helpful and friendly.The car is brand new and was easy the process...
Hi Orkan,
Thank you for your five-star review.
We are really pleased that you had a nice experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I recently was charged around Aust$900 for some small damage to a car. I was fine with that. However, I later noticed that an extra $400 had been taken out of my credit card. On enquiry to the Liverpool agent, I was told, and given a photo, that 3 days after I returned the car, and after it had been driven on at least 2 trips, they had discovered a nail in a true. I objected that it wasn't picked up when I returned the car and that it couldn't be certain whether I picked up a nail or whether the agent did when he drove the car. The agent was unmoved.
After I contacted Greenmotion head office, it was very quickly decided that the agent was wrong to add the extra amount, and a refund for the $400 was quickly organised.
Hi Peter,
Thank you for your five-star review.
We are delighted that our Green Motion team was able to assist you quickly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Even until today they have not transferred the guarantee paid when renting the car.
Hi Mircea R,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Very helpful guys in Luton, we had to go to the Hilton Hotel and was very easy to get there. Once we were there the guy who attended me was very helpful and polite. The whole experience was very easy and stress free.
Hi Susana,
Thank you for your five-star review.
It is great to hear that you had a very positive rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
So easy to get to. The boys there at the pick up of Luton airport in Hamptons by Hilton were so friendly and professional. They whole process was easy and quick. I will definitely use this company again. Well done!
A really friendly group of people. Picked up promptly from the terminal, taken to the car pick up. Processed by really happy staff. Likewise on the return.
Stress free.
Hi Miss C,
Thank you for your five-star review.
We are thrilled that you had a stress-free rental with Green Motion and that you found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Warm welcome, good price, quick service and car check
Hi Halil K,
Thank you for your five-star review.
We are delighted that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a pleasure and took mo time at all, friendly welcoming nice people, which make the difference i will be back
Hi Paul,
Thank you for your five-star review.
We are delighted that you that you had a smooth rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Devamlı kullandığım fir firma fiyat performans ölçüsü iyi personel ilgili. Yanlız arabalar üstün körü temizlenip teslim ediliyor. Sonrasında koltukta tavanda şu leke vardı bu leke vardı diye bir konuşma yaşanıyor her seferinde teslimde kendinizi ispatlamak durumunda kalıyorsunuz. Kayıt almadıysanız size fatura etmeleri muhtemel. Bu konu hakkında kendilerini geliştirmlerini tavsiye ederim. İyi günler.
Hi Ilker i,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pas it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I use green motion every time I'm here in Kaunas and all the time I have great service. Recommend. Thanks Julius
Hi Julius,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you always receive great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great cars in good condition, exactly what we booked.
Hi Lisa,
Thank you for your five-star review.
It is great to hear that you had a very easy and pleasant car rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No issues with car or staff. Easy pick up and drop off.
We were really satisfied with the fact that our car was waiting for us at the exit of the airport with one employee ready to give us the keys. However, the kids seats were missing, even if included in the reservation and paid for. They had to pick it up and bring it back about 45 minutes later. When we brought back the car, we were told there would be a cleaning fee because of the sand inside, which was mainly a vacuum job and is expected for a 7 days location. Got charged 700 ZAR.
Hi Frederic,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service quickly through the paperwork both collecting and drop off.
Hi Garry,
Thank you for your five-star review.
We are delighted that you received great service from our Green Motion team and that you found our cars to be well kept.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I always receive amazing service from Sri and the team, can't fault them!
Hi Andrew,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be the best car rental company, in terms of service and vehicle quality.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Once we arrived at the off airport location, car was organised very quickly
Hi Ian,
Thank you for your five-star review.
We are thrilled to hear that you had a good experience with us overall.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All good but Edinburgh Airport pick up a bit remote and chaotic
Hi Frank,
Thank you for your five-star review.
It is great to hear that you received a nice car for your rental with Green Motion and that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick, easy and great value for money. Always very responsive staff in case of any questions or issues.
Hi Alexandra,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you always find our staff to be responsive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I'm very pleased with this car rental company. Quick pickup from the airport. Close to the airport—5 minutes. 50% to 70% cheaper than other companies. Efficient and courteous!
Hi Budd G,
Thank you for your five-star review.
We are thrilled to hear that you found your rental with Green Motion to be inexpensive, with great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elena,
Thank you for your four-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.