GreenGeeks

Don't deal this company
As don't have good support for cancel websites
I submit cancel form to them to billing department, 7 day prior as they requested you to, hear any from the
Put in to ticket to billing,support.technical department
Still nothing happened

But still take money out account
So don't seem to listen to ticket
When I rang spoke mag in account
She said I she try contact me
I didn't get any email about this
So they lye too
They take people money
They are fraud company

Tried to cancel three times. Did exactly what they told me to do in order to cancel. Even got a cancellation number. Still being billed. Very disappointed in green geeks. I expected so much more from a "green" company who supposedly cares. Very angry disrespectful employees on the help line. One particular employee at the help desk, Meg, seems void of manners and treated me very poorly. No simple apology for any of the mistakes I or my company endured. Just a "sorry you are having this experience with us" would have made a big difference. So here I am rating them... I have never rated anyone before, but I felt disregarded by this company and do not want anyone else to deal with this.

This outfit is the most frustrating around.
Over a course of 6 months they have caused a problem with their email hosting more or less every week. If it doesn't go down, it lets through tons of spam. One time I spent hours deleting redundant emails and organising my inbox only to login the next day and find the whole lot had been 'restored'. No apology or refund. They delight in throwing jargon at people and making excuses. I thought GoDaddy was $#*! but GreenGeeks is worse. STAY AWAY!

These bozos caused me to lose a domain I have had, and been paying on, for the past eight years.
They were also hosting a website for me and allowed it to get snatched up by Wix without my authorization. Dealing with that matter has been a major time drain and major hassle on me.
I am now moving all my domains and website hosting away from GreenGeeks.
They are absolutely terrible.

They changed their name to catch the 'green dollars'. I used to work for them and I know that they are a fake company. They use the same high, energy-hungry servers like anyone else, even a little older and less-efficient than many others.

GreenGeeks should be - DirtyBrownGeeks. Don't trust this company or any other reviews that it pays people to do online. They are borderline scam. Go for a more reputable company and get some work done for you cash.

This company provides a mediocre service which they overcharge for. They then make it impossible to cancel their service. If a company has to trick people into paying for another year of a service that they won't use then refuses to refund customers you know they are a shady business with no interest in anything but the bottom line.

I initially chose this eco-friendly store and committed to a 3-year service plan at a reasonable cost. However, I was later informed of an additional charge of $16.95 per month for another 3 years, totaling $610.20. Even after my initial credit card payment failed, they somehow renewed and charged it without notification. I only became aware of the transaction when my credit card company alerted me. Upon expressing my intention to dispute the charge, they refunded all but one month, despite canceling before the end of my contract. I strongly advise seeking alternatives, as a monthly charge of $16.95 is unjust, and the auto renewal system seems deceptive.

I had been with these guys for a while. I went on holidays and they emailed me but I had no reception and because I didn't respond they turned my website off. I had no reception where I was this is completely not okay turns out the issue was I used 500mb over my database limit. That is not cool. Stuff these guys never again!

Our business was looking into upgrading an exisitng web hosting plan and asked their Sales Rep to answer a couple questions before we committed. Without our authorization, the rep went ahead and processed the upgrade and charged our credit card. When we questioned the charge, GreenGeeks billing department refunded the wrong amounts for the wrong services. Yet, one rep told us we'd be getting a full refund for the mishandling and that didn't happen. In the end, we complained to their Sales Manager who admitted they were wrong about the entire processing experience. And the manner in which they were willing to make good on their mistakes and mishandlings was unacceptable if not laughable. We are advising our business clients to avoid GreenGeeks and find another hosting provider.

This company is a scammer. I bought hosting, I paid for it, but they did not deliver the server, they say they canceled the order, they say they did not receive the money, it was automatically refunded. But money was taken from my credit card, they are deceiving by lying, definitely do not shop from this company

I was initially drawn in by an eco friendly store, so I paid for 3 years of service at a reasonable cost, but then they notified me they'd charge $15.95/mo for 3 more years, nearly $600 in one go. I contacted support and was told the price wasn't negotiable so I said they lost a customer. Even after my credit card initially failed, they somehow renewed and charged it, and I only learned when my CC sent a text re purchase. After complaining that i would be disputing the charge, they refunded all but one month even though I canceled before the end of my contract. They are NOT easy to divorce and the business model stinks for those of us who run very low traffic websites. Find anyone else. $16/MO is criminal. Autorenew is a scam.

I have no clue what makes a website hosting company "green"... greengeeks claims to be a green website hosting company and I do like how they are supposedly eco friendly. It would be nice for them to list on their website exactly how they are going about doing this. I imagine they are using low energy servers, low energy fans, and as such but I wish they would tell me. I signed up for them and their prices are very reasonable. Their video tutorials are also easy to understand. I have recommended greekgeeks hosting to my friends though the constant concern is that because they are Green is that they are not having enough electrical power to the servers and that they are going to run more slowly. I have not had that experience yet everyone seems to be worried about that. A point I think greengeeks should address and let people know that is not the case.

Greengeeks doesn't really need new customers, and they probably don't appreciate the old ones either. I am describing something that happened an hour ago. I had the following incident, I placed an order for hosting and paid for it. Payment is authorized. Immediately I get an email with a long list of requirements, photos of the card on both sides, photos of documents, etc. I was discouraged by such insolent demands to provide my personal and payment data, so I refused to provide them and demanded a refund. The company said, quote: Thank you for your patience, as previously mentioned we have not processed, charged or entered your order in our system. And now, instead of doing business, I have to spend time and effort to fix something that was not my fault and get my money back. I never found out how well their hosting service works, but it doesn't seem to be any better than it is with their customer srvice. So if you're going to use their services, think twice, or better yet three times! There are a lot of other companies on the market that are probably better organized.

The owners of this great (sarcasm!) company had no sense to impose their exorbitant demands BEFORE the payment was made. This is the first time I've encountered this attitude in twenty years and it is disgusting. Take note of my sad experience and keep away from them!

I set my account to no auto renew. I assume this is why they phoned me on Jan 18 asking me if I was renewing for $395US for 3 years. I said, "Absolutely not!" I wasn't using it very much, and that is way too much for what I do. Caroline R said, let me see what I can do, and sent me an email offering around 250USD with 48 hours to respond or the offer would be withdrawn.

Meanwhile, I had decided not to keep the service because it was way to expensive for the amount I use it. I ensured my account wasn't on auto renew. I knew the credit card I used to set up 3 years ago had expired although I still have the same number. My GG account had a big red banner stating no valid payment option was available on my account.

On February 6,22 hours before my site expired, at 2AM, Green Geeks put the $395US charge through on an expired credit card.

I disputed immediately by trouble ticket and email. Their best offer? I can cancel auto renew now if I wish, but I will not get a refund and it will cancel my service immediately.

They make accounts automatically auto renew and it is very difficult to turn off. If you do, apparently they phone to try to get you to purchase, as they did me on Jan 18. And, in my case, I am of the view they have put an unauthorized charge on my credit card account, and have contacted my bank. The only remedy GG is offering is to keep my money and terminate their webhosting of my site immediately, although apparently I've now paid for 3 more years despite, 1) having advised verbally on Jan 18 would not renew, 2) turning off auto renew, and 3) trying to ensure they did not have a "valid payment option".

I strongly advise people to avoid a company that needs to resort to this type of business practice.