I'm reading all the negative reviews about GreenGeeks support and I just can't agree. My experience with their support was excellent. Truly professional and efficient. I have two major deal-breaker problems with them, however. I opened a Pro account (the middle one) with unlimited domain names and quickly learned that additional domain name document root folders are stored INSIDE your public_html folder, which is ridiculous. My other webhost (WHC) stores each additional domain name's document root at the same level as your public_html folder, which means nobody can get access to any other domain's files by having access to your main folder. For example, with GreenGeeks you can type into a browser: www.test1.com/www.test2.com/index.html and actually load he file from the 2nd domain. Mickey-mouse.

My next problem is how they advertise on GreenGeeks.CA (not.com) how they are "Canada's #1 Green Energy Web Hosting Provider" and the heading above their hosting plan prices says "CANADIAN WEB HOSTING PLANS". Unfortunately all of the prices shown are in US Dollars and it doesn't indicate anywhere this is the case. It's totally deceptive. Even during checkout I had no idea I was paying in USD (which costs about 35% more than CAD). They should be ashamed of themselves for this alone. It wasn't until I received my payment receipt in the mail that I knew I just paid in American bucks.

My third problem is how it's tricky to cancel and it's impossible to configure a registered domain name to not auto-renew. This is the first webhost that I've seen in 25 years that doesn't allow you to set your domain names to manual or auto renew. If you don't want your domain to auto-renew you must open a ticket and manually ask for them to set your domain to not auto-renew. Same goes for your actual hosting account. What a nightmare for those of us with many domain names. That being said, the cancellation process was fairly painless. It's just extra hoops they put up to jump though in an effort to keep those credit card charges going through, IMO. If for any reason I received ongoing charges on my card I will do something I've never had to do in 35 years of having a credit card: chargeback. VISA will give me my money back because I have ample proof of cancellation of services. I don't expect this to be an issue based on how professional GreenGeeks was with me during the cancellation process.

I was switching away from my regular webhost, but now that I know how deceptive and sneaky the competition can be, I'm now staying put. I took my host for granted; didn't appreciate them. I do now! A few extra bucks a month is totally worth it!

Stay away from GreenGeeks.

I am new to web development and created my second website ever which was also my first WordPress site. The process helped me to learn quite a bit. There were times that I wanted GreenGeeks to do my part of the work because I simply did not know what I was doing. At one point, I was told that I must hire a developer, but I am a poor college student and could not afford that. I decided to do my best to figure it out and I did. I learned about CSS coding, SEO optimization, scanning, indexing, reindexing, caches, and much more. I also sent them information on how I corrected things to make providing service easier and to help their tech support staff learn. My site turned out beautifully. Given how inexpensive the cost to create a site with GreenGeeks is, I highly recommend them. I intend to build more sites with them. I tried HostGator, which my educational institution (UWSP - Stevens Point, WI) saw as a malware threat, and the cost was about the same as GreenGeeks, but I could not use the site. My first site was on site123 and they cost about 3 times as much money, but they did have excellent SEO optimization which they designed themselves. I have learned much and feel that GreenGeeks went above and beyond. It is easy to be critical, I have a degree in math and am pursuing a BFA in graphic design. If one does a cost-benefit analysis, I feel GreenGator is the best choice for me. Feel free to visit my website at www.artadvocatingforearth.com or www.artadvocatingforearth.us. This site was created for under $100.00. This is an example of what you could do with some effort and hard work. This is a school project and I could not be happier with the site. It took time and work, but if you are willing to do that, the sky is the limit.

At one point, I hosted 4 sites with Green Geeks, and only had one security issue over approximately 3 years. That was the positive.

The negatives started to crop up when I attempted to cancel service on 1 of the domains.

First, I contacted customer support to cancel the service. They would not cancel, but directed me to their online cancellation webpage. That's understandable, to help prevent malicious cancellation requests by non-site-owners.

Second, I called billing when I saw that my card had been charged a day before the next billing cycle. I asked them to stop this payment, as I had already indicated my request to cancel service on the site. They said this violated their Terms of Service since I had not submitted an official cancellation request through their website, and that they would go ahead and bill for the full next year's billing cycle. While annoying that they wouldn't honor my request to stop billing (which I did before the next billing cycle started), I understand that some companies like to cling to Terms of Service to nickel and dime customers.

The real trouble began when I tried to actually cancel my service. The same day that billing refused to honor my request of non-payment (i. E. a day before the next billing cycle), I visited Green Geeks and submitted a cancellation request via their online cancellation process. The site indicated I would receive a cancellation notice email. This notice never arrived in my email, and when I logged into my Green Geeks portal, the site for which I'd tried to cancel service did not show any "Cancellation Pending" status.

I reached back out to Green Geeks' support, who referred me back to the website to cancel. I tried to cancel again. And again, nothing happened. So - much more annoyed by now - I asked Green Geeks customer service what I needed to do to cancel, and offered to show them a screenshot of my attempts to cancel online that weren't successful. They told me to send an email to Green Geeks' Customer Support, who would get it taken care of. So I did.

The Customer Support team responded, indicating that they would escalate my cancellation request to the Quality Assurance team. Finally some progress! Despite all my frustrations with their broken online cancellation process, and with billing's refusal to honor my request not to be billed for a service I wasn't using and had indicated I wanted to cancel, all would be right if they'd just honor my cancellation request. This was exciting news that I was finally making progress...

Until Quality Assurance routed me back to the same cancellation website that didn't work. I told the Quality Assurance member that this cancellation website didn't work and provided screenshots of me trying to cancel via this website on 2 separate occasions.

His response? Well... he didn't respond. Completely ignored my email detailing to him how the cancellation website doesn't work.

Finally, I had no other choice but to cancel the card Green Geeks has on file by contacting my bank, to prevent Green Geeks from billing me almost $100 per year for a site I don't use, tried to cancel, and ultimately couldn't leave because Green Geeks continually sandbagged me.

Just to verify my reasonableness throughout the process, I have chosen not to dispute the payment for the site I tried to cancel BEFORE the billing cycle started, thus honoring Green Geeks' last-generation policy that requires you to cancel at least 5 days in advance of your billing cycle. But I will not be hosting any more sites with Green Geeks any more, and will transition the 3 other sites I have with them to new hosting providers.