website thubmnail of Green Dot
How would you rate Green Dot?
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Florida
2 reviews
12 helpful votes
Follow vinod j.
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What a pathetic cad
March 31, 2021

I got this as gft card and they made me register with my social to use the fund. I would never suggest anyone ever to give greendot as gift card. Their fees are huge. Everyone loses in this card except for the greendot company. Will never recommend, will never buy again. Stay away if you like to keep your hard earned money.

Date of experience: March 31, 2021
Pennsylvania
1 review
0 helpful votes
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They are horrible
December 8, 2021

They hold you money and give you excuses when they already have your information then they say they send your card out and don't so you only pay for items online like they get a kick back instead of letting you withdraw cash you can't receive any cash from the virtual card this is a horrible bank

Date of experience: December 8, 2021
Colorado
1 review
1 helpful vote
Follow Yesenia R.
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I noticed a transaction of over 1500 dollars in my account. Someone made a payment with my money through their online account using only my debit card number. After reporting it to Green Dot at their request, I filled out the dispute form and attached a copy of the police report I filed. I also reached out to the merchant who assured me of a chargeback. I logged the times, dates, and names of all conversations with this merchant and forwarded them to Green Dot. After 2 weeks, the merchant sent me an email stating the bank allowed the transaction and I should resolve it through them. The letter detailing green dots findings only stated: "The merchant made no errors and no refunds are pending." Their customer service department is a joke. They lack the ability to resolve issues or choose not to. From my experience, Green Dot is a disgrace. Your money has no security and they are fine keeping it that way.

Date of experience: March 17, 2023
Wisconsin
1 review
3 helpful votes
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Horrible the *******597 automated help line require your SS#. Hey if you are stupid enough to give that out to a company that has no real people to tale to you deserve what you get. You enter card information and it tell you the card number is not valid.

Purchase this card if you like throwing your money away.

Date of experience: October 24, 2019
Alabama
1 review
1 helpful vote
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Closed card
October 25, 2021

If you are with this company please close your account! They blocked my card for no given reason! I was told that I had to go through cash app to get my money back! So if you got your money tied up and don't want to run in this problem! Please withdraw all funds so you won't be stuff trying to figure out how to get your own money! Card blocked and couldn't even tell me why? That's a joke! Run people! I wish I knew this!

Date of experience: October 25, 2021
Indiana
1 review
1 helpful vote
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Horrible service and will rob you blind
October 17, 2023

I was with green dot for 7+years never had an issue! Then one day I literally watched all my money get stolen! Someone hacked me took everything I had, they changed my email to my app then my password! Tried to call green dot to dispute it or stop whomever it was and it took 45 mins to even speak to someone then said it would take 10 days to hear something back after you could clearly see someone took everything and overdrafted my account! They closed my account and then the waiting started! It's now been 15 days I have not heard anything and when I call to check the status it says no dispute reported in the last 90 days and I still have not got my money back from it! There is no piece of mind! They blew me off and will try anything to not give you your money back and to top it off you'll be lucky to even speak to someone!

Date of experience: October 17, 2023
Texas
1 review
0 helpful votes
Follow RENEE G.
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The Walmart gift card visa is useless. You cannot use this card online, at the gas pump and so far any where else I have tried. I paid 3.95 over the card and cannot use the useless card any where I need to. Total fraud

Date of experience: September 22, 2021
California
2 reviews
13 helpful votes
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Never worked
April 13, 2021

I tried to use the card years ago and now finding it again I have learned it expired and probably all the money I had prepaid into it is gone because of the monthly charge fees the card had. It would have been the same and easier if I had just taken cash and burned it.

Date of experience: April 13, 2021
Texas
2 reviews
5 helpful votes
Follow Amercalove I.
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If you got kids have they had any food today? Sure that have my three havent eaten in two days Walmart money card got every dime I own! And do your kids have a warm home? Well mine sleeps in the car as of Monday morning cause I couldnt pay rent Walmart has my money! Do your kids take medicine daily to live? Will my 8 year old cant get his medicine I dont have the copy to get it! He will die without! 5/6 years I had this card and worst thing I couldve done is trust it to do direct deposit! Yep Walmart money card when we die out here in this cold car I have all my proof that I just mail to the news station so everyone will know what happened to us! 6-5 yrs never put all my money on that card this year I did! I sent my state ID and my birth certificate ss# I ask for help I even ask for food no help my kids are so cold in this car we had a place to live until I trusted Walmart money card with every dime I had

Date of experience: March 3, 2018
Louisiana
1 review
1 helpful vote
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Worst debt card ever
February 10, 2024

The worst customer service ever. You cant understand a word they say. Plus this is not an american company. Please use another service that is american made backed by american money.

Date of experience: February 10, 2024
Florida
1 review
0 helpful votes
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Bought a card for a rather large amount couldn't register cause already registered under a different name. After calling back several time and ungodly wait times on hold finally spoke with a live person. Waste of $ and time!

Date of experience: April 1, 2022
Washington
1 review
0 helpful votes
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Yeah. Don't use this company. They have hidden charges and take your money... They charge you a monthly fee after telling you that you will not be hit with any fee's. Beware of this company. Walmart needs to drop this company...

Date of experience: December 18, 2021
Alabama
1 review
0 helpful votes
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So I used green dot for like a couple years...then I needed a regular bank account so I got one and have been with them 2 years.green dot has charged me 7.99 every month even though I was t using them. So I had an emergency and a friend sent me some money and used Walmart green dot and green dot took my 90$ and my account said -83.00 I called them and was not helped they pretty much told they are keeping my money. This is the only money transfer company that charged you when you don't use the app also the only one who doesn't try to Make it right either. DO NOT USE THEM!

Date of experience: February 16, 2023
Ohio
1 review
4 helpful votes
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Literally their website and app might give you cancer. It seems almost intentionally awful to make sure you cannot ever find a way to close an account or contact anyone to close the account for you. They literally advise you to spend to $0.00 to close the account OR call them. Emailing often glitches out and they never answer your calls. Just don't use their service.

Date of experience: May 16, 2020
Connecticut
1 review
1 helpful vote
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Not good at all
August 9, 2022

This card is no good when it comes to fraud they don't protect your money and when u filed a dispute it takes 10 business plus after all those days they took 2 more weeks to verified me after I been having this card for over 5 years to give me the run around and I'm not talking about a little bit of money was taking it was 1,000 dollars. They don't work fast to help u they take their time and will have all your money jam up. And still waiting for a check in the mail after they verify u and don't relize why will u trust to send documents that's your personal business after u in a situation like this. So if u looking for a good prepaid card this one is not the one for anyone promised.

Date of experience: August 9, 2022
Delaware
1 review
0 helpful votes
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Love it
September 9, 2019

Been with this card for a few now and I'm loving it every step of the way. The way to put money pay bills online n buy stuff online is great and easy. U received alerts every step of the way so u know when to stop shopping like me lol

Date of experience: September 8, 2019
North Carolina
1 review
1 helpful vote
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I bought a Greed Dot card for 40 dollars. It took me a long time to activate it because their system is set up to scam people. They make the system not recognize your card so you may think the wrong is in your side. Once I activated it, I found out they charged me 7.95 dollars for some called "MAINTENANCE FEE". I talked to someone and she got the nerve to tell me she could not reverse the fee since the system could not identify me. BS!. BE careful because this company like others are trying to make us pay for the inflation. They are very subtle in their scam so you may think they are legit, but they are BIG SCAM. DON'T DO IT, otherwise they will keep charging your card.

Date of experience: April 2, 2023
Florida
1 review
0 helpful votes
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The customer service representatives are rude, disrespectful, non-compliant and are paid to do a disservice to customers. It is poorly managed and disorganized. I have called multiple times for the same issue and it is still yet to be resolved. My best advice to any perspective client, is to not do business with this company under any circumstances. They should be put out of business as they are whole, and in part, a bunch of irreputable scammers.

Date of experience: December 15, 2021
Georgia
1 review
0 helpful votes
Follow Walter M.
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This bank is a big scam they still money and lie I hate these people no one should use this company at all they took all my money out the accounts and even when I disputed it they review it for 2 months then closed it bunch sootmry ads indian people get a real job stupid $#*!ers

Date of experience: August 18, 2021
Georgia
1 review
11 helpful votes
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Rip off
January 24, 2020

They have taken money out of my account more than once and refuse to resolve the matter. They add additional fees but do not list it on your account records. They will find any reason to keep your money or blame it on the merchant. They will pretend they don't understand you or some dumb reason why you are missing money.

Date of experience: January 24, 2020

Overview

Green Dot has a rating of 1.1 stars from 680 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Green Dot most frequently mention customer service, debit card and monthly fee. Green Dot ranks 17th among Debit Card sites.

service
317
value
312
shipping
74
returns
77
quality
304
+86