Green Dot

Horrible experience they locked my card for transferring money then wouldn't give me my balance had me late on my bills and the customer service department is none existent first off it's people that don't speak proper English so they don't understand you and you can't understand them it took 6 days for me to get my money they acted like I was supposed to just forget about it no sir not 1496. And 85 cents they crazy as hell don't use them unless you want to give yourself a stroke they will have you so angry about your money unbelievable I do not recommend this for anything except if your looking to be frustrated it's great for that

Disastrously mishandled situation
Have asked numerous time since January for a 100$ refund... repeatedly told check is in the mail.
It's near the end of August, still no refund on card that I told them I needed to cancel. Was told to use the balance - which would've been grand IF the pin didn't stop working.
Never again
And I'd tell anyone else to find another way
Money order
Check
Bank debit
This shouldn't be that difficult
Poor executive ability
Those directing the affairs of a business shouldn't be this unfit
And to day no one on their side has realized there's 100$ that's not theirs sitting somewhere... the account was closed, the card doesn't work, I've contacted them several times and am told the same thing. If you do use Green Dot... get ready
You'll have to stay on top of transactions, balances, and what ever else.

I have had the worst experience of my life with these people. I feel they are a scam and trying to keep my tax refund. They said I had to send front and back copy of my ID, I did that and it's still not good enough because my drivers license has a crease in it from being in my pocket. Now iv got to spend another 30 dollars and wait weeks on my new ID to get here and try again. This is bull$#*! and I'm completely livid about it, I feel like this company is a thief because all they have done is take my tax refund away from me and kept it. I ought to b able to press charges on them for stealing. If you have any other options would use it and not deal with these thiefes at all. They suck and they steal your mo

I've had greendot for well over a year now and I love it. I get my direct deposits next day, sometimes same day. Low to no fees. They have a convenient easy to use app that sends the notifications I need. The couple of times I did contact customer service, the replied promptly and with detailed help. If you're looking for a great online bank, I highly recommend greendot.

Stay away from this horrible place. These greendot money pak cards do not work 99% of the time (Says no money was found on the card or did not go through) and you have to call their crappy customer service to tell them about your problem since the store you purchased the card from cannot do anything about it. They will keep you on hold for a long time and eventually say they're sorry and will "refund" your money through mail by a check (for me i never got mine at all). Point being, they will steal your money and say they refunded it back. It amazes me how many people say this thing is great and still is in business. They're probably members of the company posing as customers saying they had a great time using it and recommend this to anyone that doesn't want to use a credit card online. Find another method to pay for stuff online or just use your own card to avoid dealing with these scammers!

I've had an account with them for 5+ years and it was always something an the only thing good about it was the Cashback, multiple blocked cards they decide to do on there own no questions asked to the cardholder, and this is the end of the road as they blocked my account and future use for what they said was uses that triggered there security system but was just a working man's use of his money for gas, food, and pet supplies. 10/10 would not recommend. If no stars were allowed it would certainly be that.

I purchased card and put money towards the card which never got loaded on the card. Have been going in circles with emailing photos of receipts and packaging and still have not gotten my money. These people take money from hard working people.

Purchased card on a Friday, unable to activate it properly. Told to call invisible number on back of card. Chatted with a machine, told to call help number. Would only help if I log in, this is what I needed help with, refered back to chat. Told I would be contacted with in 24 hours. That was Sunday, now Tuesday morning and nothing. No way to contact real person. They have my money no way to retrieve it. Going to call NY state consumer affairs and NY stock exchange about problem with there books. Never buy one of there cards under any circumstances. Put proof on here so they can cover it up no way will talk with a real person first.

They will hold your money hostage and make unreasonable requirements in order for you to get access to the money that you gave them in good faith. After hours on hold with customer service, I was told to send in pictures of my drivers license to proof my identity. I sent 5 emails, and each was was rejected with a form letter saying that it couldn't be read. They were each crystal clear. I'm on my 6th try and will see how this one goes. It's currently been 2 weeks that I haven't been able to get to my money.

On June 3 Called green dot to cash out my card and send me a check. It's the 27th of June no check. That's "17" work days? I'm Mad! They can send you a card in 10 days. Giving your money back who knows I did call it's still processing.

I am the director of a long term care facility trying to help a resident that bought a $250 card which never loaded properly and for which they were never reimbursed. They asked for my assistance and I was shocked to learn they had been working on this with Greendot for nearly a year. Despite supplying a case# for the incident this person with health concerns and limited funds has never received a reply or status for their request. Truly pathetic. We have raised funds in order to reimburse this resident, but I cannot say I support the purchase of the product since it is not well supported by their company.

I received my tax refund on a Green Dot prepaid card. Before receiving the card, I moved, so I needed change my address. Green dot customer service told me to email some documents to prove my identity and new address. Now 6 weeks later, I have emailed the documents to Green Dot customer service at least 4 times, and I had even emailing them to corporate. I was promised that as soon as corporate received the email, that they would issue me a check and overnight it the same day since I had been having so many problems dealing with their horrible customer service. To date Green Dot has done absolutely nothing. Corporate won't even call me back, now that they have received the required documents. I would NEVER recommend this company to anyone. They may as well have no customer service Department, given they refuse to help you anyways.

Another complaint about Green Dot Prepaid Card, I was charged $7.95 monthly fee after 24 hours purchasing the card. Call the back of the card ( customer service) nothing they could do! Will never purchase this piece of $#*! card Again!

This company rips people off on prepaid cards. My son got $25 on a prepaid card as a gift. Upon activation they charged $8 fee, leaving him $17 out of $25 to use. Then he used it to download money on his Starbucks account. They charged him another $5 to use the card. He only got to use $10 out of $25 with a balance of $2 on the card leftover. Complete rip off

I had money taken from my green dot account of the amount $921.00 and did a dispute and they turn around and tell me there is no error and that i owe the money back that they gave me a privisional credit for while they investigated. I was in californina at the time at a coffee shop and i looked at my acct and someone took money out 500 miles away from me. It said it was at a walgreens atm machine. I called right away got a new card and did dispute. They finalized my dispute and said it was me that used the money. They suck i want my money back that they stold from me..