website thubmnail of Green Dot
How would you rate Green Dot?
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California
2 reviews
1 helpful vote
Follow David M.
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Green dot has screwed me over for the very last time. They will never get another nickel of my money

Date of experience: June 29, 2021
Texas
1 review
0 helpful votes
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TERRIBLE
February 3, 2023

THIS BANK IS ABSOLUTE BULL$#*! DO NOT WAST YOUR TIME ALMOST TWO HOURS ON THE OHONE AFTER BEING HUNG UP ON AND THEN BEING TOLD I COULDNT BE TRANSFERRED I WILLBE CLOSING MY ACCOUNT.

Date of experience: February 3, 2023
Minnesota
1 review
0 helpful votes
Follow David G.
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My credit card was stolen and when I called I was given no options of getting my money out before the account was closed they just closed the account and now I have no way of accessing the money in the account so I can't pay bills or eat when I try to talk to a customer representative on the phone I cannot access any human my paycheck is directly deposited into Green Dot and now they won't accept deposits either there was a way of getting access to my money through PayPal that I linked to my green card and they didn't bother to tell me that my account will be closed for 3 weeks with no access to the account customer service was not helpful whatsoever and when they withdraw their monthly maintenance fee it doesn't show up on transactions so you don't know why your account is $7.95 shortand they also tell you that if you go to certain places like Walgreens it's a no charge withdrawal at their ATMs that is a lie I got charged several times and about 20% of the time the card won't work when you use the chip to pay for products and it won't give you the option of swiping your card please for your sanity and your finances do not use green card services

Date of experience: October 11, 2020
Florida
1 review
1 helpful vote
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They been stealing money out my account for months and I just noticed and they refuse to give it back

Date of experience: November 10, 2023
Florida
1 review
0 helpful votes
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No customer service, Cant get help they charge you to have a card Beware fees are crazy, they trick you

Date of experience: October 24, 2020
New York
1 review
4 helpful votes
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Awful experience
September 28, 2019

Had the card 1 month had to call customer service every week they must read off a page cause they never knew what to just repeat what's on the page

Date of experience: September 28, 2019
Minnesota
1 review
0 helpful votes
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This card sucks
September 7, 2021

Pulled 20 out with the bank charge and the charge greendot uses it costed 6 dollars 1 time 7 the next highway robbery

Date of experience: September 7, 2021
North Carolina
1 review
0 helpful votes
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You best run!
August 24, 2023

Beware of this Bank, I had GO2 bank for 2 years and discovered my money was vanishing, got in touch with the bank had them to send me a copy of all my transactions and little did I know there was $1,800 missing I got them down and took copies of everything fax it to them and they denied my dispute of everything that was on there that was not of mine in one instance there was some transactions made instead of Georgia on the same day in Nashville Tennessee how can that be no way 7 hour drive to be transactions taking place in two different states same date well they closed my account and during the time that I was working and had my direct deposit into that account instead of them sending my payroll back to the company they keep it in that bank for over a year before I can retrieve it numerous of calls talking to different people and nothing ever happened until over a year later I got in touch with the trade center of the currency FDIC over the banks it's how I got my money otherwise I would have never gotten it beware Green Dot Bank is a embezzlement Bank

Date of experience: August 24, 2023
Arizona
1 review
0 helpful votes
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FYI
May 5, 2023

Beware green dot is now charging the monthly $7.95 MONTHLY FEE the day after you activate card not after you've had a month
I have used green dot for 3 years I had bo complaints until now

Date of experience: May 5, 2023
Kentucky
1 review
0 helpful votes
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Best
September 5, 2019

Haven't used a better card. I love my green dot card. Wish I could personalize it but other then that i enjoy it and very convenient.

Date of experience: September 5, 2019
Florida
1 review
0 helpful votes
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CROOKS
December 2, 2021

They like to close out your account and apparently keep your money without notifying you before they do...

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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Great Card
September 2, 2019

Bank and credit card in one. Direct deposit, get cash back, shop in stores or on-line. Saves me time having it all in one card.

Date of experience: September 1, 2019
South Carolina
1 review
1 helpful vote
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Monthly fees
September 9, 2019

I like how I get paid two days early but the monthly membership fees should be a lot less. The monthly fees plus the reload fee is ridiculous.

Date of experience: September 8, 2019
Washington
1 review
1 helpful vote
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Worst card ever
January 6, 2024

Worst card ever. Do not purchase under any circumstance. Customer service is the worst I've ever experienced.

Date of experience: January 6, 2024
Florida
1 review
0 helpful votes
Follow Levonne P.
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We've never had a moment's problem with Green Dot. It helps us stay organized. Wish we had Green Dot Cards when we were younger!

Date of experience: September 11, 2019
Alabama
1 review
0 helpful votes
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You go to chat and as soon as chat opens up it says chat has ended and wait time on the phone or trying to get a rep on the phone is impossible

Date of experience: July 25, 2023
Oregon
1 review
0 helpful votes
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Scam
September 8, 2022

Never buy this card. Was never able to active was told fraud had occurred on card. No refund. 0 stars

Date of experience: September 8, 2022
Georgia
1 review
0 helpful votes
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Great
September 5, 2019

Never any issues using and very convenient to use. Would and will recommend to others.
Great way to pay bills and buy online.

Date of experience: September 4, 2019
Colorado
1 review
0 helpful votes
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Don't bother.
March 22, 2022

There is a high monthly fee ($7), which rapidly depletes the account unless you put a lot of money in there. But why. It's not transferable, so you can't even send it as a gift. It's your card and it's linked to you. There is almost no advantage over cash that I can see. Even once your balance goes to zero, they still keep assessing monthly fees! I tried it out as a way to securely do transactions online, but it's not convenient, only works at some vendors. I put $25 on the card. The monthly fee brought the balance down to $12.05. I can't find a way to transfer the money to my PayPal account or a bank account, so I "payed a bill" to myself, so I can get a paper check which I'll deposit so I don't lose the rest of the money. Actually, I bought two cards at once (which was a mistake, because that means two monthly fees). When I tried to register the second card it seems to have taken over my account. There seems to be no way to have two Green Dot accounts on a single card. So now I don't even know how to get back to the first card I put in. I set up an additional green dot online account, but it's too late, because the second ard is already registered on my original account, so the money on the first card may be gone to me. Hopefully, I can figure that out, but it's not like I can call anyone for help. All I'm trying to do now is get back the $24.10 that is remaining on those two cards, and then close them out before I get assessed more fees. Fees, fees, fees, for everything. I wouldn't recommend one of these cards for anything to anybody.

Sadly, I believe almost all debit cards from all vendors operate the same way. I haven't found any that don't. We are locked into an oppressive banking system, and this card is just a part of it.

You are better off with something like Stash, where you can at least invest any money you are not using.

Date of experience: March 22, 2022
New York
1 review
0 helpful votes
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Not worth a dang
July 7, 2021

It will not let me register the card that i just bought. It tells me that my card number is invalid.

Date of experience: July 7, 2021

Overview

Green Dot has a rating of 1.1 stars from 680 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Green Dot most frequently mention customer service, debit card and monthly fee. Green Dot ranks 17th among Debit Card sites.

service
317
value
312
shipping
74
returns
77
quality
304
+86