• Graze

2021 CUSTOMER CHOICE AWARD

Graze

Overview

Graze has a rating of 4.2 stars from 3,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graze most frequently mention healthy snacks, customer service, and snack box. Graze ranks 1st among Meal Delivery sites.

  • Service
    237
  • Value
    250
  • Shipping
    242
  • Quality
    249

Proactively asks for customer feedback

6
See all photos

What reviewers want you to know

Positive highlights

  • I had a great experience with customer service agent Jessica.
  • The snacks are tasty and I love that I dont have to think about portion control.
  • 2021 Customer Choice Winner

Critical highlights

  • Then, I got yet another box,, and to my dismay, I checked my credit card and I noticed I got charged twice for $13.99.
  • What's worse, is I called their phone number, and they DON'T TAKE CALLS.
  • I haven't received my sample box yet, but I'm already "NOT LOVING" this company.
How would you rate Graze?
Top Positive Review

“Great choice”

mike o.
1/11/23

In my opinion, Graze is a great choice for anyone looking to improve their snack game and enjoy healthy, delicious options. The variety of options is impressive, with something for everyone, from sweet treats to savory options. I love that they have sample products for a very low price. The delivery was OK - for me.

Top Critical Review

“Cardboard in the package”

Sho K.
2/1/23

I used to buy one of their snacks for a few years regularly but no more after this disappointing experience. Found a pretty big piece of cardboard in a package so sent an email asking how to replace it. A member of the customer service team asked me to send back at my own cost and they would offer some goodies to cover the postage. I questioned them why I should be losing money when it's not my error and spending my own time to go to the post office. Then finally they sent me an envelope with a stamp on. I sent it back a few weeks later. No update for a month since. I chased them and finally they admitted that the cardboard came from their product from packaging and they offered me to replace the item, plus one extra packet. The whole experience was painful and no, when they don't value clients I would never buy or order anything again from this company, never.

Reviews (3,008)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (148) portion control (58) portion sizes (66) snack box (73) right size (41) credit card (61) phone number (25) sample box (31)
Thumbnail of user sdikklooolpii
2 reviews
0 helpful votes
January 11th, 2023

In my opinion, Graze is a great choice for anyone looking to improve their snack game and enjoy healthy, delicious options. The variety of options is impressive, with something for everyone, from sweet treats to savory options. I love that they have sample products for a very low price. The delivery was OK - for me.

Products used:
Snacks

Service
Value
Shipping
Quality
Thumbnail of user destinyw1
1 review
13 helpful votes
September 26th, 2015

I was told the first box was free, so I ordered one as well as an 8 box for a little later in October. But a couple days later I went to purchase something on a different website and my card kept declining. When I checked my bank account, I went from $34 to $1. I am NOT happy about your false advertising.
You better hope your snacks are perfection, because that was not cool!^

Thumbnail of user amyt23
Graze -. – Graze Rep

Hi Destiny, Thanks for your message.

We're sorry to hear about some confusion with your order, however I understand our Customer Service team have confirmed that only a $1 payment was billed to you for the shipping of your first box, as confirmed with your order.

We'd recommend checking with your bank about any further charge, as at present this appears to be unrelated - although please don't hesitate to let us know if we can assist you further!

Thumbnail of user castror3
15 reviews
1 helpful vote
February 1st, 2021

Snacks are good but not much variety. Constantly getting one of the same or very similar. Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt.

Thumbnail of user shok2
1 review
0 helpful votes
February 1st, 2023

I used to buy one of their snacks for a few years regularly but no more after this disappointing experience.

Found a pretty big piece of cardboard in a package so sent an email asking how to replace it. A member of the customer service team asked me to send back at my own cost and they would offer some goodies to cover the postage. I questioned them why I should be losing money when it's not my error and spending my own time to go to the post office. Then finally they sent me an envelope with a stamp on. I sent it back a few weeks later. No update for a month since. I chased them and finally they admitted that the cardboard came from their product from packaging and they offered me to replace the item, plus one extra packet.

The whole experience was painful and no, when they don't value clients I would never buy or order anything again from this company, never.

Thumbnail of user sophieh20
1 review
4 helpful votes
March 12th, 2016
Verified purchase

So far, almost everything I've received from Graze has been delicious. However, for the portion of each snack within the box, it's just not worth the price for me. I enjoy having healthy snacks at my fingertips, but can just as easily make my own similar snacks for a lot less money.

Service
Value
Shipping
Quality
Thumbnail of user josephc3055
5 reviews
0 helpful votes
June 30th, 2022

The order was promptly accepted and passed for delivery. Received quality goods in the shortest possible time. I recommend it.

Thumbnail of user anneh66
1 review
1 helpful vote
March 27th, 2016
Verified purchase

I really do like Graze quite a bit, however I wish that there were more low carb options (10 net carbs or less).

Thumbnail of user tambikao
2 reviews
1 helpful vote
June 9th, 2022

You can find anything and I'm impressed it is delivered on time with complete satisfaction. The foods have proven to be delicious. I will continue to order from you guys. Very satisfied

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarab999
1 review
0 helpful votes
October 22nd, 2022

I got a free box from my university but I had to put my banking details in order to get the nuts.
They took me 7€ and after complaining several times and after talking to the manager nothing changed. 7€ for a bunch of nuts. Disgusted

Thumbnail of user brookeo3
1 review
2 helpful votes
May 7th, 2017
Verified purchase

I don't care for the email based customer service. I feel like conflict resolution would be better facilitated by a phone conversation.

For being an up and coming company their customer service is mediocre. Maybe Amazon has just spoiled me, but I expected more.

I find the user interface underwhelming too. If I pick a subcategory of snacks but change my mind, I have to re-enter all my preferences. That is miserably time consuming especially considering you want me to rate every delivery.

I'm trying to get through prepping for a professional exam. I will be parting with the service once I have more time to devote to nutrition after the exam.

* Graze attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user elliotth25
1 review
6 helpful votes
June 28th, 2018

I got this thinking it was a good idea and a way to get new snacks. The snack packages are small, and not very good. Also the website makes you commit to ordering a week and a half in advance. Everything else on the internet is moving to 2 day notice, why so far in advance. Feels like they are trying to jam their customers with food they dont want.

Thumbnail of user risau1
Michelle V. – Graze Rep

Hi Elliott,

Thanks for your feedback.

Although we take payment for boxes about a week in advance of their scheduled delivery week, there's certainly no commitment, and you can cancel your orders whenever you like.

Please feel free to reach out to the team at hi@graze.com if we can be of any assistance at all.

Thumbnail of user bp45
1 review
1 helpful vote
March 6th, 2016
Verified purchase

The snacks are priorly proportioned and range from meh to good in taste. Many are right around the 100 calorie mark. For me, they are too sugary - the dried fruit is super sweet - so not what I was looking for.

There aren't a lot of options if you have dietary restrictions and unfortunately after eating a raw food bar I experienced a contact allergy that led to a 2 week bout with a hugely swollen lip. I have no food allergies - confirmed with testing post allergy - so there was something in the prep process that was pretty caustic.

Thumbnail of user gracek27
1 review
1 helpful vote
September 28th, 2017

The snacks I've tried are p gross, nutritionally meh (a lot of sugar in a lot of them), and return policy is bad (you can't). One good thing is quick customer service.

Thumbnail of user risau1
Michelle V. – Graze Rep

Hi Grace,

Thanks for your review.

I'm sorry to hear that our snacks weren't quite right for you.

Sugar is a hot topic in the graze kitchen right now, and we're working hard to reduce the amount we use. I'd recommend keeping an eye on our website so you can see what kind of snacks we've been busy creating recently:)

Unfortunately we can't accept returns due to the perishable nature of our snacks, but we always do our best to help our grazers with any problems. It sounds like you've already been in touch with our customer service team, but please do email again if there's anything else we can lend a hand with.

Thumbnail of user treasial
1 review
0 helpful votes
February 21st, 2016
Verified purchase

Awesome little snacks; perfect size for carrying around/keeping at work or in the car. Always something new and or surprising

Thumbnail of user tanyaa10
1 review
0 helpful votes
February 21st, 2016
Verified purchase

My husband like the flap jacks & wants to continue to receive them. I did like trying some new items. Some hits, some misses. However, the value for the dollar doesn't quite add up for me. I understand shipping is a price consideration; that is why I have Amazon. I pay the bills & think that the amount we get for the price is not worth it. Will likely cancel soon. Don't think he will notice.

Thumbnail of user emily.white4314
7 reviews
0 helpful votes
August 24th, 2022

This is my favorite restaurant in the entire world. No matter what I eat, the food is always delicious, and I always enjoy my lunch! Also excellent, servers are consistently prompt, cheerful, and courteous. Can't wait to go back and would not think twice to suggest to anyone searching for a restaurant.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorrainem46
1 review
1 helpful vote
March 27th, 2017
Verified purchase

Nuts are all good but dried fruit food does not taste to good or last long as soon as you open the box.

* Graze attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user damons98
2 reviews
0 helpful votes
January 6th, 2022

It's always a nice surprise when opening the weekly Graze Box to see what delights have been sent that week. I have not had anything yet that I have not enjoyed. You would pay more for the snacks individually in the shops!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryans56
1 review
2 helpful votes
March 1st, 2016
Verified purchase

Price may appear a bit high, but the items are pretty good and they seem like a no hassle company if you want to change or cancel the service. My biggest problem is in the selection. Items are ranked Try, Like, and Love, but it doesn't seem to matter what you pick. I seem to have the same odds of getting any item. I've gotten boxes of only Try items and I've gotten Try items up to 3 times in a couple months with many other items never received.

Thumbnail of user hayfaf
1 review
1 helpful vote
May 10th, 2020

Delicious snacks but a little over priced for what they are and the amount of plastic waste is excessive

Thumbnail of user nataliew45
1 review
0 helpful votes
July 14th, 2017
Verified purchase

The reason I give Graze 3 stars is because I feel that for only getting 8 snacks for 13.99 is kind of pricey. However, I continue to order from them because I love the snacks they have on offer.

Thumbnail of user stevenr1196
4 reviews
2 helpful votes
September 25th, 2021

I love receiving my box of treats every 2 weeks. They always have great variety. The fact you can review each box is also so good so you never have to receive a product you don't like again and again!

Products used:
tailored snack box

Service
Value
Shipping
Returns
Quality
Thumbnail of user anitral
1 review
1 helpful vote
February 21st, 2016
Verified purchase

I'm enjoying Graze, but I'm finding myself disappointed that I'm not getting more of the things I've marked as "love" in my packages each week. I'd love to see that change... I've found myself looking in supermarkets to find things that are similar, and if I find enough, who needs Graze? BUT if Graze just sent me more of my faves, I wouldn't have to do this.

Thumbnail of user patrickg344
18 reviews
40 helpful votes
September 21st, 2020

Great website, have enjoyed them myself and when my granddaughter visits she always goes to my snack box to see what's new in. My daughter recommended me and I have been very pleased with everything and the fact that you can take a break is a good idea.

Thumbnail of user lorrainel32
1 review
0 helpful votes
March 20th, 2018
Verified purchase

My husband and I are vegans. We are enjoying the graze snacks immensely. They arw super handy to carry so we always have our snacks available.

Sitejabber for Business

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From the business

We're reinventing snacking, one delicious nibble at a time. For any questions or assistance (or if you just fancy chatting snacks!) drop us an email:

UK: hello@graze.com

US: hi@graze.com

Business History

Since 2008, seven friends (and a few helpers!) have been reinventing snacking, one delicious nibble at a time.

We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.

We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in shops in the UK too!

Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.

Company Representative

Thumbnail of user kristinan4
Kristina N.
Drop us an email at hello@graze.com (UK) or hi@graze.com (US). We're here to help Mon-Fri and will get back to every email we receive as soon as possible.

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4.2
3,008 reviews
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