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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Clear process for checkout. Would not let me select tip And donate to Covid, so I chose tip.
Auto fill does not work I was constantly prompted to auto generate a password for every field.
I am so excited I was able to use this. When there was option for delivery, and I wanted to pick up. Grabull got me! Thanks!
Easy to place order, but had to enter cc info several times
The ordering online process is simple, clean, and I feel confident that I am in good hands.
Ability to select multiple dishes at the same time rather than adding each individual dish to the cart. Longer time to checkout. Went to get my card to enter details and said my session had expired, had been gone literally 30 seconds.
Love the convenience of reordering past orders, but there are some bugs that it would be nice to have fixed.
You advertise 12 or 15% discount. It is never applied. You don't show a break down of fees or costs. Overall, super shady and disreputable. Show the cost down of what people are paying for and if you advertise a 15% off, make sue people can see if they're getting it- unless it's just bait and switch which it seems to be.
Order process confusing with no directions. Helpful phone support though, and food was delivered faster than expexted
Put my order in, but restaurant did not get the order until the time that I had scheduled to pick up the food. So, I had to wait about a half hour for the restaurant to prepare food.
Would have been perfect; just took off one star because of the confusion caused by the 1) telephone, and 2) the credit card expiration date box not allowing a "/" to separate month and year; you should make it clear before one enters the data
I tried to order from what I thought was my local restaurant. It turns out Grabull had created a very similar domain (the restaurant name except with slight punctuation differences). They used the logo, address, and phone number of the restaurant but when you ordered it sent to a different restaurant.
They charge almost double what the food cost at the actual restaurant and then change almost $5 for delivery fee. They are not at all helpful when there is an issue. I will Never
Use their service again!
An impossible online ordering system which, if you get through it, gets you drivers that just don't show up. If you like over paying for cold food that the restaurant has to put right at their expense, and getting zero response from customer service, then this is the company for you. Their own website info (which I wish I'd looked at first) is barely even intelligible. Their only positive app reviews are obvious insider reviews. This isn't a real company. It's a bunch of amateurs trying not very hard to do something a dozen companies are already doing well. Save yourself the hassle and use one of the many established online food ordering platforms.
The discounts are good, over all good experience. Ordered food couple of times and felt like writing about them because they service is nice. Went to pickup and restaurant owner was talking big about it, said we get good business and they dont even charge too much.
We had issue with one of our order the driver just left the order outside without calling us and we realized after an hour, the driver was from restaurant, we called restaurant they asked us to call grabull, we called grabull it was 119$ order they credited the money to us and paid the restaurant though it was restaurants mistake, i highly recommend this company its great service
These idiots claim they advertise the restaurant. The advertise the restaurant's names which are already popular. They charge 8% commission not much, considering the cost of processing an order is the same regardless of amount it's lot just like all the other leeches. They force themselves into restaurants by hijacking their accounts and naive restaurant owners go for it. Just to realize their customers become Grabull$#*! customers and most are not well treated as you can see in other 1 start reviews right here on this site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members