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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Crispy za and onion rings made by the gods above! Delicious, reliable and speedy. What more could you want?
Fine but when I tried to proceed as guest it erased my order
There was nothing to identify the size of the item I was ordering. I don't know if the pizza or sub or fries are a large or small. Please update that info. Also add cash for the tip calculator so the driver knows you are tipping just not with your card
It should give you a delivery time estimate before needing to place order
I would like to see an order summary on the checkout page and a dollar amount when adding a tip.
Seems that the food was sitting at the restaurant waiting for a driver for so long that by the time it arrived over an hour after ordering it was so cold we had to microwave some items and throw away fried items that were soggy and dried out as well as cold.
The driver was very courteous and polite but I wouldn't use this service again it wasn't worth the wait and loss of food
I had to re-enter the order. First time using Grabull. It took 90 minutes to arrive. Next time I'm doing carry-out.
I had to re-enter the order. First time using Grabull.
I put in a large order for my family and it was super easy to pull up and grab.
Nice stuff I like it I was really hungies so I ordered a za (that's what we call pizza me and my boyfriend we are engaged and going to Vermont soon and he called pizza za on our first date so now every time we talk about pizza we call it za because I thought it was cute) but anyway as I was saying I was hungies and I got za and now im not hungies no more thanks man it was fun and I liked the za as well as the website I used to order the za
Things take more time in a snowstorm but we really appreciated the delivery!
Interface is clear and easy to manage on smartphone
Wow this site is terrible to use. Every time you try to look at a menu item it just adds it to the order. Weather you hit add to order or not.
We were missing some jalapeño poppers from the order and the box was smashed with the sauce spilled everywhere.
Credit card data does not auto-populate when using Apple Safari browser
Web site does not automatically pull up credit cards for autofill with Safari browser, had to enter it manually
The checkout does not bring up autofill in Safari; I needed to enter the credit card manually.
Also the special instructions window does not accept punctuation marks which makes it harder to give clear instructions.
The only issue is... when I completed my order, I received a confirmation of everything and how long my order would take, however I could not find a time when the order was placed/received!
Great! That was fast and efficient. The food was delicious
Food came quick and delivery driver texted me when it arrived.
Can't figure out how to apply discounts available from restaurant to my order.
I ordered Chinese food on Saturday night. Grabull told me the food would be delivered in about 55 minutes. That was not surprising since it was a busy night. After calling the restaurant and Grabull, I was about to cancel my order when it showed up an hour and a half after I ordered it.
I hate having to use gig delivery services. It makes a disconnect to the restaurant I am ordering from. I'd rather deal with the restaurant and it's employees in case a mistake is made.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members