Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.
They buzzed my but delivered to the wrong unit. Thankfully the people were home and called me. The numbers are right on the doors
Great experience - we love the food and would recommend highly!
The store did not receive our order, they noted this happens often with your system. We had to wait for them to then start our order once we arrived and told them. I hope they see the revenue as I did pay through your site.
So far, seems great. Easy and straightforward process to set up an account.
Good so far. Looking to try a neighborhood place for the first time.
Better to have a number keyboard appear for entering credit card #
I haven't completed the process so I'm can't review it until I order. There's no indication of wait time so that's too bad
User interface is confusing. I couldn't find my cart to change my order before submitting. Went in and out of the restaurant interface and the Grabull interface. Screen size and windows pop up in sizes not custom to my mobile browser, so I have navigate left/right and up/down inside of a window on top of the screen. It was honestly frustrating.
Used to order direct from a restaurant. Since they now use Grabull it costs a lot more in fees and the hours are wrong so it cancels or refuses orders when the restaurant is open.
Everything is user friendly. I appreciate the colors and font size!
This was what the restaurant had on their website. I wanted to use their website. I'm regretting ordering online, but I needed the convenience.
Unclear how to edit things already in cart to add instructions
No issues, very simple and user friendly would definitely use again.
Medium experience. Took A while to check out and that was bad.
Pretty quick. Clear directions. Good to be able to add details.
Online ordering was easy and no issues. Delivery time was accurate. Charge were correct. Food was delivered as ordered. Great food.
Items can't be previewed before adding to cart, system needs more flexibility
It's plain and simple and easy to use, didn't have to figure anything out it was straightforward
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members