Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Worked pretty well, crashes while trying to add items to cart
I was not expecting this so it was new to me. Overall it did what it was supposed to do so no complaints
So far it is good. I haven't received my order yet. This is the first time using it.
I reject the concept of delivery fees, I had to enter my credit card info multiple times
The app is easy to understand and use -- good user experience.
The cart doesn't tell me everything I've been charged for. Bad faith.
Before - they were prompt with delivery, and the food was hot.
It was very quick and efficient ordering for this restaurant.
Workers of the world unite, you have nothing to lose but your chains
So far okay. I hope that everything gets here in a reasonable amount of time with nothing missing which has happened to us with other services so I'm feeling hopeful and we'll see what happens.
It was easy to place the order. Hoping the restaurant gets it right in their end.
So great I can't believe how great this is. Like omg intolerably hg
Sending in an online order to my favorite restaurants is so easy. I can do it while I am on the road and then just arrange a pick up time when I arrive.
Pretty good ui, clean. Easy to use. Better than some other interfaces
Seems easy to navigate. Will see how pick up goes. Mela is great
Requiring at least 50 characters of feedback has turned my rating from 4 stars to 3 stars. Seriously messed up requirement.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members