Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Ordering using the Grabull platform was easy and seamless.I chose the menu items I wanted and checked out within minutes. No hassle or delays.
So farbso good. Expect the was a coupon on the main page but apprenetly no way of using it
The last time I used this app, the order never got transmitted to the restaurant. I got a confirmation email from them, and was charged, so I know the app got it. When I showed up at the restaurant, they had no idea the order had even been placed. They did make it right and quickly made my order.
The app was very good and easy to use. Thanks so much for making it so easy.
Enjoyed the layout of the menu, easy to use and peruse, I liked it
Easy to order and choose food thank you very much
I will order again
I placed an online order for pickup through the site and everything went exactly as I ordered it (with pickup time, location, and items).
The whole experience was easy to navigate and the order was quickly placed.
Much needed service. Minimal description on menu items, so really didn't know what I was buying. I don't know if Grabull is responsible for that or the restaurant.
Feels a bit dated user interface would be nice if integrated with saved
It was easy once you take your time hopefuuly it does not let me down when i go pick up my order
Doesn't support Firefox properly. Crashed when using Auto fill in Firefox Mobile.
Quick and easy. Just a few clicks and I was done with my order.
Always easy, preferred by restaurant, always accurate. Works for me
I was gonna write a proper review but a minimum of 50 characters is ridiculous
Lets see if the food gets here, ordered from a menu not sure if it works
Ordering from Pho and Thai has been great! Never have had a problem
Great, thank you. Asking customers to fill out at least 50 words is an imposition.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members