The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
The app was easy to use. Very user friendly and would recommend it for simplicity
Delivered my food within a reasonable time.
Professional.
Courteous.
Well done. Thank you for an outstanding experience. We look forward to next time.
Fast and accurate. I would recommend. Thank you for your help today.
Easy to order and checkout. This is making me type 50 characters
Everything seems to work, but the website looks like it is straight from the 90s which does not instill confidence.
Pretty Spartan website, which makes me worry about its security and trustworthiness, but it seems to get the job done. Toast looks and functions better - should try to copy them.
My daughter used Grabull to order from our local restaurant, King's Roast Beef Gloucester, while we were on the way home from out of town. By the time we got there our order was hot and ready to go.
Allergy option would be nice. I put it in the notes but it would help
Don't like that you can't see what you ordered without having to go back to the shopping cart. It's not clear what the taxes and fees are in the total.
It was easy ordering for lunch and for it to be delivered to my residence.
Good user interface, and cool swirling cursor keep up the good work
It was ok to place the order. Maybe wait to get the pizza and then rate would be a better idea
No problems so far. Still waiting on order……
…………………………. No problems but waiting for order and would like to review when I have received
Please add Apple Pay option to the payment options, it would make payment easier
Haven't picked up food yet, but if I have to write a fifty word response just to get my order processed, I won't use the app again.
Thank you very much. This is annoying to have to enter fifty characters.
I do not remember our precious experience. This is annoying that i have to add at least 50 characters.
It was very easy to order from the app.
Got sms, when order was ready.
Menu would have benefited from some pictures or more thorough descriptions. Also seemed like it might have been a partial menu. After checkout, I'm seeing some weird code, partially blocked by this window right now
Answer: Offers and the number of my local restaurants and their process of after order service, i get text on my order update and doordash postmates drivers are connected to them which means i use Grabull get delivery and discounts but other companies charge upto 18% service fees example Doordash
Answer: I could not find any yet, you can go check every damn restaurant is always with 2 or 4 discount son this site always
Answer: If they are so legit, why do they post a fake phone number all over their website, and denie access to support system, so fraud with a capital FRAUD