business logo of Grabull

Grabull

Overview

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
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How would you rate Grabull?
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Massachusetts
1 review
0 helpful votes
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Highly Recommend
February 18, 2025

The app was easy to use. Very user friendly and would recommend it for simplicity

Date of experience: February 19, 2025
Massachusetts
1 review
0 helpful votes
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Timing is everything
February 20, 2025

Delivered my food within a reasonable time.
Professional.
Courteous.

Date of experience: February 19, 2025
Massachusetts
1 review
0 helpful votes
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Well done
February 19, 2025

Well done. Thank you for an outstanding experience. We look forward to next time.

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
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Easy to use
December 11, 2024

Fast and accurate. I would recommend. Thank you for your help today.

Date of experience: December 11, 2024
Florida
1 review
0 helpful votes
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Easy to order and checkout
December 11, 2024

Easy to order and checkout. This is making me type 50 characters

Date of experience: December 11, 2024
New Hampshire
1 review
0 helpful votes
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UI from the 90s
January 23, 2025
Updated review

Everything seems to work, but the website looks like it is straight from the 90s which does not instill confidence.

Date of experience: January 23, 2025

Functional site
November 11, 2024
Previous review

Pretty Spartan website, which makes me worry about its security and trustworthiness, but it seems to get the job done. Toast looks and functions better - should try to copy them.

Date of experience: November 11, 2024
Massachusetts
1 review
0 helpful votes
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Was efficient and effective.
January 13, 2025

My daughter used Grabull to order from our local restaurant, King's Roast Beef Gloucester, while we were on the way home from out of town. By the time we got there our order was hot and ready to go.

Date of experience: January 13, 2025
California
1 review
0 helpful votes
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Allergy option would be nice
February 18, 2025

Allergy option would be nice. I put it in the notes but it would help

Date of experience: February 18, 2025
New Hampshire
1 review
0 helpful votes
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Don't like that you can't see what you ordered without having to go back to the shopping cart. It's not clear what the taxes and fees are in the total.

Date of experience: November 1, 2024
Connecticut
1 review
0 helpful votes
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It was easy ordering for lunch and for it to be delivered to my residence.

Date of experience: February 18, 2025
Massachusetts
2 reviews
0 helpful votes
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It works
December 10, 2024

The site works fine, no complaints. Don't know why this field needs 50 characters though.

Date of experience: December 10, 2024
Massachusetts
1 review
0 helpful votes
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Yumminess
February 16, 2025

Good user interface, and cool swirling cursor keep up the good work

Date of experience: February 17, 2025
Rhode Island
1 review
0 helpful votes
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It was ok to place the order
December 6, 2024

It was ok to place the order. Maybe wait to get the pizza and then rate would be a better idea

Date of experience: December 6, 2024
Massachusetts
1 review
0 helpful votes
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No problems so far
January 27, 2025

No problems so far. Still waiting on order……
…………………………. No problems but waiting for order and would like to review when I have received

Date of experience: January 27, 2025
Illinois
1 review
0 helpful votes
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Please add Apple Pay option to the payment options, it would make payment easier

Date of experience: February 15, 2025
Massachusetts
1 review
0 helpful votes
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Haven't picked up food yet, but if I have to write a fifty word response just to get my order processed, I won't use the app again.

Date of experience: November 10, 2024
Wisconsin
1 review
0 helpful votes
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Thank you very much
December 8, 2024

Thank you very much. This is annoying to have to enter fifty characters.

Date of experience: December 8, 2024
Massachusetts
1 review
0 helpful votes
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I do not remember our precious experience. This is annoying that i have to add at least 50 characters.

Date of experience: November 10, 2024
Massachusetts
1 review
0 helpful votes
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Easy order
December 9, 2024

It was very easy to order from the app.
Got sms, when order was ready.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Menu would have benefited from some pictures or more thorough descriptions. Also seemed like it might have been a partial menu. After checkout, I'm seeing some weird code, partially blocked by this window right now

Date of experience: October 4, 2024