The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Great food, fast delivery. I will definitely consider using again.
You are not allowed to see fees, taxes, tip before you press "pay". That is not very good customer service.
You don't let the buyer see the all the costs in the cart before they pay for them. Most other websites allow you to see all the charges before paying.
Not sure how to find what has been ordered to verify before paying. I'm on an iPhone.
Thumbs up! Quick and easy ordering. Unsure if there is an upcharge, but will keep using non the less
It was really easy to place my order and I'm really liking it.
Guest option and fast checkout made it easy to do while waiting
Efficient, clear, easy to use. This asked me to type at least 50 characters.
Easy then the apps. I like how it is built into the site, without needing to search your apps to see if a restaurant is covered.
Fees are not shown upfront. Would be nice to know upfront. I don't have anything more to say.
Easy enough with selections
It doesn't have sauces listed though
There was a clear menu layout and easy payment screen. Thanks!
Very convenient and had all the option I needed to place my order. I wish this had an option to pay through PayPal.
Easy to use, easy interface, the platform is very straightforward.
Everything was well organized. It was easy to find the items that I was looking for and easy to order them.
Can't reset the password, won't accept a 1 time password. I order from this restaurant less frequently because I hate this site for paying.
Service was fine, but required signature is a pain and due to frozen app I had to try several times to sign the driver's phone. Allow porch dropoff.
It would be great if once I created an account, I could go back to making an order.
Worked well, no issues, Worked well, no issues, Worked well, no issues
Answer: Offers and the number of my local restaurants and their process of after order service, i get text on my order update and doordash postmates drivers are connected to them which means i use Grabull get delivery and discounts but other companies charge upto 18% service fees example Doordash
Answer: I could not find any yet, you can go check every damn restaurant is always with 2 or 4 discount son this site always
Answer: If they are so legit, why do they post a fake phone number all over their website, and denie access to support system, so fraud with a capital FRAUD