business logo of Grabull

Grabull

Overview

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
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How would you rate Grabull?
grey star
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Massachusetts
1 review
0 helpful votes
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Good
February 23, 2025

Great food, fast delivery. I will definitely consider using again.

Date of experience: February 23, 2025
Massachusetts
1 review
0 helpful votes
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Checkout process is bad
January 31, 2025
Updated review

You are not allowed to see fees, taxes, tip before you press "pay". That is not very good customer service.

Date of experience: January 31, 2025

Your payment process is hard to use
January 29, 2025
Previous review

You don't let the buyer see the all the costs in the cart before they pay for them. Most other websites allow you to see all the charges before paying.

Date of experience: January 29, 2025
Massachusetts
1 review
0 helpful votes
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UI could be cleaner
February 14, 2025

Not sure how to find what has been ordered to verify before paying. I'm on an iPhone.

Date of experience: February 14, 2025
Maine
1 review
0 helpful votes
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Thumbs up
February 6, 2025
Updated review

Thumbs up! Quick and easy ordering. Unsure if there is an upcharge, but will keep using non the less

Date of experience: February 6, 2025

Great
August 4, 2024
Previous review

It was really really really really truly really really great!

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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It was really easy to place my order and I'm really liking it.

Date of experience: February 22, 2025
California
1 review
0 helpful votes
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Guest option and fast checkout made it easy to do while waiting

Date of experience: December 14, 2024
Connecticut
1 review
0 helpful votes
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Efficient, clear, easy to use
December 11, 2024

Efficient, clear, easy to use. This asked me to type at least 50 characters.

Date of experience: December 11, 2024
Massachusetts
1 review
0 helpful votes
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So easy!
December 13, 2024

So easy! Website is smooth, easy to navigate and no glitches

Date of experience: December 13, 2024
Massachusetts
1 review
0 helpful votes
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Easy then the apps
November 22, 2024

Easy then the apps. I like how it is built into the site, without needing to search your apps to see if a restaurant is covered.

Date of experience: November 22, 2024
Massachusetts
1 review
0 helpful votes
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Fees are not shown upfront
February 20, 2025

Fees are not shown upfront. Would be nice to know upfront. I don't have anything more to say.

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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Easy enough with selections
It doesn't have sauces listed though

Date of experience: December 13, 2024
Massachusetts
1 review
0 helpful votes
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There was a clear menu layout and easy payment screen. Thanks!

Date of experience: February 21, 2025
1 review
0 helpful votes
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Very convenient and had all the option I needed to place my order. I wish this had an option to pay through PayPal.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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OK
December 4, 2024

OK. I did not like that I had to make a password. Should have guest status option.

Date of experience: December 4, 2024
Massachusetts
1 review
0 helpful votes
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Easy to use, easy interface, the platform is very straightforward.

Date of experience: February 20, 2025
Massachusetts
1 review
0 helpful votes
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Everything was well organized
November 22, 2024

Everything was well organized. It was easy to find the items that I was looking for and easy to order them.

Date of experience: November 22, 2024
Massachusetts
1 review
0 helpful votes
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Your site is awful
November 20, 2024

Can't reset the password, won't accept a 1 time password. I order from this restaurant less frequently because I hate this site for paying.

Date of experience: November 20, 2024
Massachusetts
2 reviews
0 helpful votes
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Timely service, app needs work
January 24, 2025

Service was fine, but required signature is a pain and due to frozen app I had to try several times to sign the driver's phone. Allow porch dropoff.

Date of experience: January 24, 2025
Colorado
1 review
0 helpful votes
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It would be great if once I created an account, I could go back to making an order.

Date of experience: December 10, 2024
Connecticut
1 review
0 helpful votes
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Worked well, no issues, Worked well, no issues, Worked well, no issues

Date of experience: December 11, 2024