Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Quick and easy to find selections and place order
Saves time waiting at store
I placed a large catering order for delivery, and they not only were they on time, they were 15 minutes early! It was so seamless, and the food was delicious!
Only complaint.
-- I ordered a Caesar salad with grilled chicken and it wouldn't let me finish the order without selecting dressing and Caesar dressing was NOT a choice.
There should have been cash option for tip. It is unfair to place tip only during the order and it should be based on service. Thank you.
YOU DISABLED RIGHT CLICK I HATE YOU IN PARTICULAR
No Apple Pay
No card auto-complete in Safari
Inconsistent UI and typography
Got my CVV wrong and got a JSON error and a very unhelpful error message
No I do not want to make an account
Overall if I didn't know the name "Grabull" already by chance I would be worried that this is a scam website. It's the little details that inspire trust. If my mom saw that JSON error she would stop and not order at all.
You know, I can't really answer that question until I get my food and I'm happy with it. Why you asking me to rate you already?
They are efficient at delivering food right to my college campus.
They delivered my order to me in a timely manner which i like given the fact it saved me time that I needed for me in order to study.
I feel like they deliver food to me in a timely manner which makes it convenient for me to order from this platform.
Grabull would deliver food to my college campus when I requested for them to.
Didn't like it And now you are making me type all this $#*!. Stupid
Website ordering went fine. Confused over 35 minute time to prepare a burrito.
Easy to use and navigate. A small bug when ordering steak fries, asked how well done we liked them.
Quick and easy. Menu easily laid out with prices. Fast payment.
Missing menu items and hard to find items
No fountain drinks
Unclear where bagels with cream cheese are located
Ability to see whats in the cart before purchasing
Browser (safari) does auto fill credit card info as it does with all other payments sites.
Easy to navigate! Buttons kinda small. But maybe thats not about you. It's about me. 😣
Website worked well and it was very straightforward and simple
Clunky UI and some of the tiems were described wrong and difficult to personalize an order
I felt like the delivery fee was pricey and I was in a pinch due to my work and kids school schedule. It was my youngest baby's 6th birthday. Not many places deliver to our neighborhood I was thankful that we got a very polite and prompt driver. I wish I had gotten his name because he really was SO awesome. Thank you!
The food was great, as is always from this place, but the order said it would take 25 min to be done and it took more like 45 min.
Worked good. More characters were needed for this box to be acceptable.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members