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Grabull

Overview

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
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How would you rate Grabull?
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Massachusetts
1 review
0 helpful votes
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Easy platform
December 20, 2024
Updated review

Always easy! Smooth interface and always an easy process to use.

Date of experience: December 20, 2024

Great service!
August 12, 2024
Previous review

Easy to use, quick delivery and delicious food! Couldn't ask for a better user experience

Date of experience: August 12, 2024
Massachusetts
1 review
0 helpful votes
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They're in my skin they're in my skin they're in my skin they're in my skin th

Date of experience: December 20, 2024
California
2 reviews
0 helpful votes
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Absolute favorite
December 8, 2024

So easy to use for someone who airways needs help order was ready when it said will use again

Date of experience: December 8, 2024
California
1 review
0 helpful votes
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Super Easy!
December 20, 2024

Super Easy! Thank you so much for asking. I think it's silly there is a character limit.

Date of experience: December 20, 2024
Massachusetts
1 review
0 helpful votes
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Great
December 20, 2024

Easy to use, doesn't make us log in or register and local restaurants are on it.

Date of experience: December 20, 2024
Illinois
1 review
0 helpful votes
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Delivery
December 20, 2024

Great. Always on time and very nice delivery people. But this survey is annoying

Date of experience: December 20, 2024
Massachusetts
1 review
0 helpful votes
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The order took over 1.5 hour to arrive
December 22, 2024

The order took over 1.5 hour to arrive. Would never use again!

Date of experience: December 20, 2024
Massachusetts
1 review
0 helpful votes
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Annoying would rather pay in person, I'll phone in next time

Date of experience: December 19, 2024
Illinois
1 review
0 helpful votes
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So far the order process was easy
December 19, 2024

So far the order process was easy. I'll know more when the order arrives.

Date of experience: December 19, 2024
Massachusetts
1 review
0 helpful votes
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Easy order app
January 17, 2025
Updated review

Easy and efficient way to order take out. Every time I have used this app I have had good success. The restaurant gets my order quickly and accurately and I get a confirmation

Date of experience: January 17, 2025

Thumbs up
August 30, 2024
Previous review

It's all good! Easy to use. Quick efficient hardly ever makes mistakes

Date of experience: August 30, 2024

Good easy to use
February 8, 2024
Previous review

Good easy to use

Date of experience: February 8, 2024

Easy app to use. Restaurant had the order ready when we arrived
June 30, 2023
Previous review

Quick and easy to place order. I got messages when the restaurant confirmed the order as well as when the order was ready

Date of experience: June 30, 2023
Massachusetts
1 review
0 helpful votes
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Less options than other online ordering
November 6, 2024

Mikey's used to have a section where you could select a Well Done pizza, the new site does not. I put it in the notes when ordering. The pizza's we got were OK. But they weren't well done...

Date of experience: November 6, 2024
New York
1 review
0 helpful votes
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There was no search window for desired items
December 19, 2024

There was no search window for desired items. Had to go back and forth.

Date of experience: December 19, 2024
Massachusetts
1 review
0 helpful votes
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The UI is very outdated
December 19, 2024

The UI is very outdated. Feels like early 2000's. Could use some work

Date of experience: December 19, 2024
New York
1 review
0 helpful votes
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Very good place to order food, fast and efficient
December 19, 2024

Very good place to order food, fast and efficient. Recommend 100%

Date of experience: December 19, 2024
California
1 review
0 helpful votes
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Notice of error should be given if transaction didn't go through.

Date of experience: December 19, 2024
New Jersey
1 review
0 helpful votes
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Ordering was very smooth and I did not have any issues. Thanks.

Date of experience: February 27, 2025
Massachusetts
1 review
0 helpful votes
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Delicious
February 22, 2025

It was great pizza I have ever had. I want to repeat. We are satisfied.

Date of experience: February 22, 2025
New Jersey
1 review
0 helpful votes
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Nice and easy to order thanks for the creation of this way to order thank you very much

Date of experience: February 25, 2025
New Hampshire
1 review
0 helpful votes
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I prefer paying through PayPal, not my card
December 18, 2024

I prefer paying through PayPal, not my card. Filler text for a dumb requirement.

Date of experience: December 18, 2024
Massachusetts
1 review
0 helpful votes
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Order website
February 26, 2025

There is not enough menu options for selecting toppings, etc

Date of experience: February 26, 2025