Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
It was easy to other hear.they where no complications and it took me less time
It was quick and easy. UI of the website isn't the best but that's fine.
Serviceable online ordering platform except for the part where this popup appeared and wouldn't go away without a review and is kinda broken on mobile.
Ordering was easy, and the guy who delivered was great, but the menu I ordered from wasn't accurate, and King's had to call me to offer an alternative to one of the meals, which caused our lunch to be late.
Some better auto complete on the fields would be nice. The credit card expiration field doesn't automatically add the /, actually doesn't let you add it yourself, it the example value looks like you should add it.
It would also be nice if you could do an address lookup through a maps API.
I wish the platform had more detailed order statuses and ETAs.
Always professional and always on time.
Never a problem!
Quick and easy: no app to download, no account to create. Just pay and go.
I haven't received order yet, but so far so good.
I'm hungry.
Great experience so far. Easier than calling. Will use again.
Easy site to use and good selection. Was pretty seamless interface.
There is nothing I wish to add at this time, website is decent.
The food looks great and easy to order through the website. Spice levels good too
I'd prefer if I could review my cart when I hit checkout instead of having to exit out to edit my cart before proceeding
Did not allow me a final review of order before entering credit card info
Ok, but there should be a final confirmation screen with total order cost including tax and tip
The checkout page is not informative. I couldn't verify whether discount is applied before submitting the order. The food was good and delivered fast. But they haven't followed the delivery instructions.
The checkout page is not informative. It didn't apply the discount.
Always charged $2 more than my receipt. Just charge me the amount you receipt me for
I keep providing this feedback and I will continue until it changes. You charge $2 over the receipt amount
You always charge $2 more than what the receipt says. I am typing additional characters so that I can submit this despite my feedback not being 50+ characters long which is annoying
You charge my card $2 more than my receipt shows. I do not have more characters that I need to type to express my annoyance with being charged more than receipted.
Bank account is always charged $2 more than my receipt shows.
I have to call and dispute this additional charge with my bank everytime.
Good, easy to see whole
Menu and order.photos would make it better.
Lots of things on the website don't work well, for example this survey window is the wron size and i cant even see what I'm typing
Not enough specifics on the menu and not enough options for spice level or other things.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members