Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Kept bugging out. I can't believe I have to right 50 characters. Whoever coded this is horrible.
Easy to use to order food online so it was great platform today
I found it really easy to use - the only thing I would add is a search feature to find key words on the menu easily!
Good UX, easy order flow. Only issue was when I looked at but didn't order an item it still appeared in my cart. Removing it was easy.
I don't like that I cannot see the itemized prices at checkout and there was no way to add the 12% coupon highlighted on the menu page.
Bad UI/UX makes the forms extra difficult to use, bad mobile phone design makes the screens shift side to side. Invest in a better coder.
Easy to do! I haven't any more to say but I'l bet I can do fifty characters anyway!
Website is absolute crap. Feels like something from the early 2000's.
Everything has been easy except for this review which requires 50 characters :)
The text/number boxes could be coded/formated better, for example the date for my card didnt accept /'s
Fast delivery, great food i will order and use them again. Also the prices were not to bad
Good, I appreciated eating the food and it was ready in time.
I had a very good experience ordering food with your site. Thank you!
Site functionality is subpar, business did not fulfill special instructions and my order was incorrect as a result.
- Too many clicks to set pickup time
- Add to Order button didn't respond once, so I clicked again, and it added the item twice.
- Removing one copy of the duplicate item removed both.
- Removing both duplicate items reset the pickup time, so I had to reenter it.
- At one point, scrolling through a long menu section used too much memory or something and made the page reload.
- This feedback box is wider than my screen (Firefox on Moto G7), so I have to scroll to see the whole thing.
- Order confirmation screen shows raw JSON of confirmation details.
- Follow-up email ("Did you receive your order") links to some customer experience site I didn't recognize, so I hesitate to click the link. Make it a Grabull URL.
Easy to use, no issues……
Please make this optional, it wont let me continue until I have 50 or more characters!
Thus far it seems fine. Will know once I pick up my order and be able to see if everything is correct
Hadn't been to Denos in long time, decided to give it a chance. Ordered a ceasar wrap no crotons. I got a Caesar wrap with crotons no dressing. Ill give them another try sometime
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members