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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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When I went to pick up my order at the scheduled time, the restaurant had not yet received it. They said it happened frequently with Grabull. They took the order from the receipt on my phone, but I was there about 30 minutes longer than expected. Extremely poor experience
I am a little confused by the pizza pricing. Its odd to have the price be listed as one thing and then have it actually cost more based on round (which should be standard and included in the cost) or square (which adds $11!)
You didn't show my order total until after I submitted it.
Wish it had a cash option to pay in store like I can from all the other places around them. Add a cash option ill add a star.
Web site navigation is very well done... easy to add and change
I don't like how hard it is to see your order before you place it. It is not easily found where the order is. What if I need to modify it? What if I forgot what I even ordered.
I also don't like that you don't show an itemized list of all the fees or taxes associated with my order.
Not a fan of grabbull.
It will be helpful if the final amount can be shown on the last check out page.
Got me my food quickly :) was happy with speed and attitude of driver
Ordered from here many times. Great food and delivery!
Service fee is steep. It wasn't disclosed until the end of placing my order and at that point I felt committed to just doing it. Never again.
Menu order is straightforward and easy. Order was ready when I arrived. Wish it can accept PayPal or Google Pay.
This new site sucks. You can't pick all the condiments and cheese. No chips. Everytime i log in i have to input my card number.
"It appears from your rating that you may have an issue that needs attention. If you left a 1 or 2-star rating by mistake, please correct it before continuing." - If you want honest feedback to improve your product, remove this message. It's pretty arrogant that you would assume a 2-star rating must be a mistake. My original rating was going to be 2 stars for the bad user interface, but I lowered it to 1 star because of that suggestion.
Here's some feedback for the UI:
When changing the size of pizza, a pop up tells me I can only select one option. Instead, the interface should just change my selection. Second, when entering my credit card expiration date, the format shows "MM/YY" but actually requires "MMYY" - without the slash, otherwise it throws an error for the slash. Beyond that, the interface is just ugly, at least on mobile. I'm on an iPhone using chrome if that helps.
User is friendly site. The ordering is easy. Overall great experience.
I saw a duck, on your website, and i petted the duck, then i ordered food, and with each item added, it quacked, so loudly i dropped a bunch of bread, which it ate, and it was so god damned cute, how'd you get those ducks on your website?
Fields like phone number should go to the number pad mode on mobile.
Call me up at *******589. Hire me to help with your development team.
Things listed as part of the meal description were also listed on the "add" for extra charge screen. Do I have to add lettuce, tomato, cheese and sour cream (for an extra charge) or does it come with it (for the base proce of the meal? It was unclear.
Site doesn't show cart at checkout or offer an easy way to go back to see cart. It's a clunky UI too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members